How can I use my own domain to send emails?

Hi there, @alex62. 

Thank you for posting to the Community.  

In QuickBooks, there's a default setting in sending email. We're unable to change it. I can see the importance of having the feature to set your own domain to send email. So I’ll take note of it and send them to our Product Development team. 

In the meantime, I recommend you visiting our Blog to learn what new updates are being rolled out, as well as additional references while working with QuickBooks. Here's the link: https://quickbooks.intuit.com/blog/  

 Please let me know should you need anything else. I'll be here to help.

the only way to use your own email, is to save or print the invoice to pdf, then open the email client and attached it to a new email

Though everyone else on the net can let you use your own email for sending, it seems to be an area the intuit programmers find difficulty with.  people have been asking for that for at least the last four years

Thanks for the suggestion!  Intuit, please implement this!  Yes, sending the email to yourself and the resending with your email is a workaround, but definitely not convenient.  Please make our life better Intuit.  While I'm at it.  Can we request for a Custom Domain as well?

Thanks for joining this conversation, @DavidJLive.

I can see how having the ability to use and customize your own domain to send email in QuickBooks Online (QBO) would be helpful for you and your business. That said, rest assured that I'll pass along your suggestion to our Product Developers. They're always looking for ideas to consider on how to improve QBO.

For now, I suggest visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features. Please refer to the link shared by my colleague above.

Just in case, I'll add this article for future reference: Send an invoice.

Please let me know if you have any other concerns by leaving a comment in this thread. I'm more than happy to help. Have a good one!

@FritzF 

If we host our mail server on gmail using own domain, can we utilize the recent feature?

https://quickbooks.intuit.com/learn-support/en-us/manage-invoices/send-invoices-from-a-gmail-address...

It's by design... You are essentially advertising Intuit to all  your customers for free.

The gmail connection is a good (albeit belated) start, but it only appears to work from invoices.  The most relevant place for our business would be having the option to send a quote from our gmail domain. Why is this only available for an invoice and not for a quote?

It is also an incredibly poor limitation to have one email address per company, surely this should at very least be one email per user. I continue to have issues where emails from Quickbooks have ended up in someone's spam folder - a situation that wouldn't occur if the email was sent from our domain.

I would implore Quickbooks to resolve this situation promptly.  The inability to send from our own domain is a major shortfall for an allegedly advanced cloud platform.

Funny enough I used to be able to do this. At some point there was an update that eliminated this feature. Saving as pdf and sending separately is ridiculous and defeats the point of storing that info in my client files in Quickbooks. Please bring back sending emails from my own.

Since it is obvious that Intuit wants to advertise for free, I have put a note at the bottom of my emails now.

"Intuit is ignoring the Privacy Act in Canada and wants to keep advertising.  Please do not use Quickbooks for your accounting needs.  Find another program that doesn't violate trust."

Yes indeed! 

For realz? This is gross. We are just about to convert to Quickbooks online and I am floored to find out you can't send emails through your actual email provider. So who sends it "noreply @ intuit .com"? How generic and sad. I am really starting to get worried about making the switch. 

Year after year, you see the same feature requests to Intuit and they respond with absolutely nothing for their customers. 4+ years now and we still can't use a professional address for sending out invoices... just noreply at intuit or a gmail address (really?)

I'd also like to see this feature....

Having just adopted Quickbooks, I find this sort of comment a little worrying. I moved from Zoho Books and only because the PSA solution I use didn't intergrate with it. There is no way I'm going to send invoices to my customers from an email sending address of @notification.intuit.com'. This is an absolute show stopper for me!!!

How Intuit have not added the ability to customise email sending domians (with DKIM) says to me that this solution is 100% Micky Mouse!

What a joke!

The option under Gear > Company > Contact Info (shown below) is misleading. It suggests that the email address that customers will see when receiving emails will be the address added in this field... but it's NOT! Invoices are sent using a generic sending address of QuickBooks @notification.intuit.com. I sincerely hope that someone from Intuit replies saying I've completely got it wrong otherwise this is one million percent unacceptable on so many levels.

This isn't the impression we want you to have, @IT-IN-A-BOX.

I recognize the ability customize your own domain to send email in QuickBooks Online (QBO) would be helpful for you and your business. Currently, this option is unavailable in QuickBooks Online.

At times, we roll out enhancements based on our customer's requests. That being said, I suggest sending a recommendation to our product developers. They'll review this idea and might consider updating it in the future.

Here's how:

1. Go to the Gear located at the top.
2. Under Profile, click Feedback.
3. Enter your recommendation and select Submit.

You can also utilize this link to check the status and keep you in the loop on our progress of your request: Customer Feedback for QuickBooks Online.

I also encourage you to visit this resource that will guide you in personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

As always, add a comment below if you have any other questions about using and customizing your own domain to send emails in QuickBooks. Take care!

The following steps taken from the URL below do not work! Invoices sent from QB Online have a sending address of @notification.intuit.com

Source: https://quickbooks.intuit.com/learn-support/en-us/help-article/customer-company-settings/change-cust...

1. How to change your customer-facing/outgoing email address
2. Select the Settings ⚙️ icon, then Company Settings.
3. The Company tab will be selected by default. Select Edit ✏️ to the right of the Contact Info section.
4. Enter your company's email address in the Company email field.
5. Select Save then Done to save your changes.

How is any business supposed to promote their brand and professional integrity by sending invoices using a generic 3rd party sending address of @notification.intuit.com?

• How does this help businesses combat cyber crime, phishing attacks and false impersonation?
• I am not only shocked but also frustrated that unless this can be resolved, I will need to find another solution. This comes standard with Xero and Zoho Books!!

If anyone has found a workaround or can perhaps tell me I've got it completely wrong, I'd be eternally grateful?

Thanks for getting back to this thread, @IT-IN-A-BOX.

I can see the importance of sending an invoice with your domain, but this isn't available as I've mentioned before. Sending feedback is the best way to relay your suggestions.

In the meantime, you can download or export your invoices and then manually email them outside of QuickBooks.

Here's how:

1. Go to Get paid & pay or Sales, then choose Customers (Take me there).
2. Choose the customer.
3. Select the invoice.
4. Click the Print and Download button.
5. Choose the Download icon.
   
   
6. Select Close to exit the PDF viewer.

Then, you can send it to them manually through email. 

Additionally, I've attached an article you can use in the future to help receive and record invoice payments in QuickBooks Online: Record invoice manually.

Fill me in if you have other questions about sending invoice email in QuickBooks. I'll be around to assist you. Keep safe!

The whole idea of cloud based, web 2.0 (if this could be considered as such) is to make life easy.  I'm pretty sure most of your users know that they can download a PDF and attach it to an email.  The whole point is that they shouldn't have to.  The whole concept of QUICKbooks is to make life quicker, easier!  The fact that users would need to point out the requirement to be able to send an invoice from their own email domain is quite frankly unbelievable, and yes, this has been fed back as a feature request already.  My last post in this thread was nearly 2 years ago.  I would again implore you to prioritize a connection between Quickbooks and a company's email domain. It should be have been part of the first release for a cloud based platform that is intended to service the business world.

I agree completely that it is ridiculous to even have to make this request. And it has been requested over and over. To note, it is not just in quickbooks online, but also the desktop version (which used to allow emails to be sent from your own email address and now do not). So this is not just something being ignored, it was reversed.

I agree. We are having problems with people telling us they haven't received invoices and upon investigation we either the customer has blocked the intuit address because of previous spam from other sources or the reason is simply unknown.   Customers would generally trust our own domains so it makes sense for it to come from there.

I have escalated this via email as it does need addressing so hopefully we will see something in the not too distant future.

Don't get your hopes up. This has been an issue for me FOR YEARS and this thread has existed for years too!

just be straight with everybody and say you can't do and say its not coming 

No fix huh? Not surprising.