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Connect with and learn from others in the QuickBooks Community.
Join nowThanks for joining in on the thread, Lorben77.
The one of the troubleshooting steps provided in this thread should be able to get your QuickBooks working. I'd recommend contacting our Technical Support Team so they can review what is happening on your other computer.
Remember to provide the necessary details they need so they can work with you in the process.
We'll be right here if you need anything else.
The last trick instructed me to uncheck “use enhanced security”. After commenting I read in the thread that someone rechecked it and it worked. I tried doing that and it worked for me as well. Weird how one computer required it to be unchecked while the other required it to be checked. Makes no sense.
I had to print out pdfs & send out the invoices individually.
oh, so simple. Left click Quickbooks. Choose Run as administrator,. Problem solved. Just sent two successfully.
@fuelsandlubsales wrote:I have been using my gmail account as the default to send forms. All of a sudden, Quickbooks was unable to send anything. I get the following message:
We are unable to connect to the email server for your email provider.
I have allowed for less secure apps. I called QuickBooks and that was useless.
Please help!
My program completely closes when trying to email. Now when I go into Preferences- Send Forms..it abruptly closes. Any ideas?
Thank you for posting here in the Community, @busybee34711.
There are several factors that can cause QuickBooks Desktop (QBDT) to stop working. Here is a list of some of them:
Also, this unexpected behavior of QuickBooks can be caused by your computer itself and how it interacts with your system. Thus, updating your QuickBooks to the latest released can resolve this issue. Here's how:
I'm adding this article for more guidance: While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error).
If there's anything else that I can help with, please let me know in the comment section down below. I'll be always around ready to help. Have a good day.
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Nothing worked for me until I checked "Use enhanced security." Now works flawlessly.
Nothing worked for me until I checked "Use enhanced security." Now works flawlessly.
I found the answer (for my use case) in Google Support.
I was needing Gmail to allow 'less secure apps' - in this case, QB2011 Desktop - to access my 2-factor account for sending out emailed reports, statements, invoice, etc.
This link supplies the solution, for me, that WORKS IMMEDIATELY.
https://support.google.com/accounts/answer/185833?hl=en
The solution involves taking two actions:
1/ Create an "app password" enabling the app (QB Desktop) on a particular device [see link above the precise instructions),
2/ COPY the app password and PASTE it in your QB password dialogue box while taking a QB action to send anything, like say, an invoice.
After that, the device/app combo is recognized by Gmail, and you never need to enter it again.
Background:
I've been trying to solve this annoying symptom ever since we had to dump my Win7 laptop (former platform for QB Desktop) and moving the QB client onto Debian Linux using the Oracle Virtual Box virtual machine running free Win10, and finally to my new Win10 laptop (without MS Office and therefore, no Outlook client). That was over a year ago! So, you can imagine my relief; Hence my sharing it here, because everything posted previously [in this thread] did not cover my particular use case.
Hope that helps.
THANK YOU! Nothing else was working. Chats kept getting disconnected. I did what you did - set up an email just for QB and it's working!!! Thank you for that suggestion!
How did you do this? I use Yahoo.....will that work?
You can use Yahoo as the email provide, Gramma.
Let me guide you with the steps. Here's how:
I'll include the article for more information: Connect your email to QuickBooks Desktop.
Feel free to let us know if you have other questions. We'll get back as soon as we can.
We had the same problem, trying to invoice customers and getting a notice that there was a problem with the e-mail of the recipient. Then we kept having the same problem with all the customers we tried to invoice. We spent almost an hour on the phone with the "expert" and were told that the problem is on the Gmail end, not QuickBooks... Does anyone know more about this?
Here it is 2020 and I'm having this exact same issue. I've been using QB desktop since 2013 and the same email address since day 1 but it will not let me send forms using QB. I've done everything google has instructed me to do and I still can't email invoices to my customers.
Welcome to the Community, mek1965.
Since you're using Gmail as your email provider, I'd recommend trying the troubleshooting step provided by srday. They advised after setting up app passwords for their account, forms could be sent once again.
If your Gmail's configured to use enhanced security, you'll need to authorize QuickBooks to connect with the email service.
Here's how:
Additionally, you'll want to confirm your books are up-to-date with our latest release:
In the event you continue experiencing problems sending forms, you'll want to follow JamesDuanT's process for contacting our Customer Care Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
I've included a helpful article where you'll be able to find more information about connecting webmail accounts: Connect your email
I'll be here to help if there's any questions. Have a great day!
I deleted the email address, closed quickbooks, opened it again and added the email address and it worked.
Thanks.
After trying many suggestions I stumbled upon what worked for me. Go to edit, preferences, send forms, highlight the email address you want to send forms from & click on edit. Instead of choosing that it's a gmail account, choose "others" & follow the directions.
You will need to know your intuit account information & the password for the email address you are using.
I hope this works for the hundreds I have seen on this site with the same problem!
Hi everyone , I am using Quickbooks 2016 Pro desktop and I started to get this problem of no longer being able to send e mails last year. I noticed that Google have removed the option to turn on use less secure apps so I started to use my Microsoft outlook live account and everything worked perfectly . Now my Microsoft outlook live account is causing the same message to appear, Microsoft security settings in their account as well as their current Internet Browser do not give options to turn this off so I am using Outlook in the Quickbooks send forms preference and the Outlook Desktop pops up with the email, it takes a bit longer but it works. The problem is being caused by Google and now Microsoft who want us to use their online applications and not continue using desktop applications any more . In my opnion Quickbooks are not responsible for ths very irritating and annoying issue, its the big corporations.
It seems that as of May 30, 2022 this will no longer work. It seems there will be no way to use older quickbooks software with gmail.
Really inconvenient. From Google
To help keep your account secure, starting May 30, 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.
Please note this deadline does not apply to Google Workspace or Google Cloud Identity customers. The enforcement date for these customers will be announced on the Workspace blog at a later date.
For more information, please continue reading.
Special Note on Apple Device Sign-Ins. Users who have not recently signed into their Google Account using only username and password will be able to only make new sign in attempts using the Google account type starting from February 28, 2022. Existing users may continue to sign into their Google Account using their username and password until May 30, 2022.If an app or site doesn’t meet our security standards, Google might block anyone who’s trying to sign in to your account from it. Less secure apps can make it easier for hackers to get in to your account, so blocking sign-ins from these apps helps keep your account safe.
This worked for me.
Thank you,
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