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Hello,
I am trying to restore a backup from Quickbooks 2011 into Quickbooks 2018 but encounter a problem when I try to use the 'Previous Reconciliation' report functions.
All the accounts do not match up with the reports generated. For example if have accounts A, B, C, generating a Previous Reconciliation report account A will give me account C instead. And when generating a report for Account B, it will give me a report for Account A.
I think I needed to convert the backup in steps, from what I read? But I do not have trial licenses. Please help!
Hi there, @OPIRX. Let me provide some troubleshooting steps to get around this issue when running your QuickBooks Desktop (QBDT) reports.
One possible reason you're having issues running the Previous Reconciliation reports from a QBDT 2011 backup version is that you have restored it directly to the 2018 version instead of restoring it by a 3-year cycle.
You're correct that you'll have to convert the company file to a newer version in three years. However, please note that trial licenses aren't available for older versions since it is intended for new users to test the latest QuickBooks products.
For now, let's use QuickBooks File Doctor to fix your QBDT company file issues. Please keep in mind that this might not work since QBDT 2018 is already a discontinued version. I'll guide you on how:
For more details about this process, please visit this article: Fix company file and network issues with QuickBooks File Doctor.
I'm also adding this article for further troubleshooting steps to help you fix this issue: Fix data damage on your QuickBooks Desktop company file.
Leave a comment below if you have any follow-up questions or need anything else from us to help. It'll always be my pleasure to lend you a helping hand. Stay safe.
It's possible that your file is damaged. You may encounter the same error message when trying to restore the backup file on QB Desktop 2011 as well. You should contact @Fiat Lux - ASIA for assistance. They can share the trial version and/or repair your company file.
Thank you for the replies.
I tried repairing the file but it did not work.
How do I contact Fiat Lux - Asia for a trial version of 2015 Quickbooks? I want to try this route of converting 2011 to 2015 then to 2018 Quickbooks.
Click on the username @Fiat Lux - ASIA and you will find their website address to send emails.
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