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ljosharp
Level 1

QB 2020 R7

I have QB Accountant Desktop and Enterprise Solutions. After I installed R7, whenever I open either program, a window pops up to ask if I want the QuickBooks Utility Application to make changes to the computer. It also asks for an administrator password. If I click No, the program appears to work okay. What is causing this?

Solved
Best answer June 24, 2020

Best Answers
Joesem M
Moderator

QB 2020 R7

Hello there, @ljosharp.

 

The QuickBooks Utility Application (QB Utility) refers to the Windows Desktop program. If you install the utility, make sure it's on the same system where QuickBooks is. This is to prevent issues during the process.

 

Also, QuickBooks Utility Application pop up is designed to stop any of the programs from running without the user's permission. It additionally limits any progressions to be done on your framework.

 

To get rid of QuickBooks Utility Application Pop Up, here's how:

 

1. Press Windows + E on your console.

2. Snap Control Panel.

3. Select View alternatives starting from the drop menu and pick too huge symbols.

4. Snap client accounts. 

5. Snap change User Account Settings

6. On the off chance that you are informed by UAC, click Yes to proceed.

7. Set to Never Notify to turn UAC OFF and hit OK.

8. Restart your PC.

9. Cripple/Enable Utility Application in Quick Books.

 

However, if the pop up persists, I'd suggest contacting our Customer Support Team. They can pull up your account securely and further investigate this issue.

 

Here's how:

 

  1. Go to the Help menu, then select QuickBooks Help (you can also press F1). 
  2. Click the Contact us link at the bottom of the Have a question? window. 
  3. Enter a brief description of your concern.
  4. Scroll down, then click the Start a message button (or any other contact options). 

 

You can also visit QuickBooks Community in case you need some tips and related articles in the future. 

 

Please let me know if there's anything else I can help with and I'll be back in touch. Have a good one.

View solution in original post

5 Comments 5
Joesem M
Moderator

QB 2020 R7

Hello there, @ljosharp.

 

The QuickBooks Utility Application (QB Utility) refers to the Windows Desktop program. If you install the utility, make sure it's on the same system where QuickBooks is. This is to prevent issues during the process.

 

Also, QuickBooks Utility Application pop up is designed to stop any of the programs from running without the user's permission. It additionally limits any progressions to be done on your framework.

 

To get rid of QuickBooks Utility Application Pop Up, here's how:

 

1. Press Windows + E on your console.

2. Snap Control Panel.

3. Select View alternatives starting from the drop menu and pick too huge symbols.

4. Snap client accounts. 

5. Snap change User Account Settings

6. On the off chance that you are informed by UAC, click Yes to proceed.

7. Set to Never Notify to turn UAC OFF and hit OK.

8. Restart your PC.

9. Cripple/Enable Utility Application in Quick Books.

 

However, if the pop up persists, I'd suggest contacting our Customer Support Team. They can pull up your account securely and further investigate this issue.

 

Here's how:

 

  1. Go to the Help menu, then select QuickBooks Help (you can also press F1). 
  2. Click the Contact us link at the bottom of the Have a question? window. 
  3. Enter a brief description of your concern.
  4. Scroll down, then click the Start a message button (or any other contact options). 

 

You can also visit QuickBooks Community in case you need some tips and related articles in the future. 

 

Please let me know if there's anything else I can help with and I'll be back in touch. Have a good one.

View solution in original post

MrTom4
Level 3

QB 2020 R7

I couldn't tell you what causes this, but NEVER disable your UAC! If you follow the best answer from Joesem M then you open your computer up to malware and attacks. The User Account Control is there for reason, security! Why does the Quickbooks Team tell customers to disable their computer security!?!?

ADC_Vanessa
Level 2

QB 2020 R7

Yes, often.

 

QB programmers write for expediency and not security. The database hosting program sets QB shares to "Everyone" permission automatically and it screams if it isn't that way or cannot do that.

 

I'm wrestling with this same issue on an RDS with multiple users, a local company file repository, and RemoteApp.

 

It's infuriating. 

lutz-sutton
Level 1

QB 2020 R7

if the user is NOT a local admin, then having UAC off does not decrease security, it just doesn't prompt the user to put in a user/pass to do admin things (so things fail silently, which could be confusing to users, but is not a security issue)

 

in this case the user is not a local admin, if they were they would not get the UAC prompt and this post would not have been written

 

turning off UAC in this case should make the launching of the utility fail silently and the user can get on with using QB

lutz-sutton
Level 1

QB 2020 R7

if the user is NOT a local admin, then having UAC off does not decrease security, it just doesn't prompt the user to put in a user/pass to do admin things (so things fail silently, which could be confusing to users, but is not a security issue)

 

in this case the user is not a local admin, if they were they would not get the UAC prompt and this post would not have been written

 

turning off UAC in this case should make the launching of the utility fail silently and the user can get on with using QB

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