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I installed the new Quickbooks 2022 on two Remote Desktop Servers. When I performed the installation, I did not uninstall 2021. Later, I performed the uninstall, however on both servers, the uninstall process took over an hour, on both servers, and I finally exited out of it. Now 2021 seems to be partially uninstalled. Under Control Panel, I still see 21, but when I go to uninstall, it says it can not find the uninstall file. The icon appears broken. And the icons under the Start Menu for Quickbooks 21 still appears to be there.
Are there steps to completely remove 21 after a failed installation?
James Roper
Hello, James.
I'll show you how to uninstall QuickBooks Desktop 2021.
There may be hundreds of files to be deleted that's why uninstalling a program may take longer. Some files may have been corrupt if you exit during the process. Please restart the server computer to apply the changes.
If the issue persists, you can download and install QuickBooks Tool Hub. This helps fix some QuickBooks Desktop issues including problems uninstalling the software.
Here's how:
For your reference, you can review this article for more details: Fix common problems and errors with the QuickBooks Desktop Tool Hub
In addition, I've included this resource for the complete guide on uninstalling and reinstalling QuickBooks Desktop: Clean install QuickBooks Desktop.
Let me know if you need further assistance uninstalling QuickBooks Desktop. I'll be here to help you further.
Installed the QuickBooks Tool Hub
Went to Installation Issues
And I am running into the same thing as when I was trying to run the Uninstall. I have this "Please wait while we configure this for you ..." and it's been running for over an hour.
I first got everyone to log off, and rebooted the server.
I installed the QuickBooks Tool Hub
Went to Installation Issues
And it has been stuck on "Please wait while we configure this for you ..." for two hours.
James
Hi jroper73!
Thanks for the reply. Let me further assist you in uninstalling the QuickBooks Desktop 2021.
Let's manually rename the installation folders. This can help us in uninstalling it.
If the same thing happens, please reach out to our Technical Team for investigation:
Lastly, I added this link on how to fix issues caused by damaged data: Verify and Rebuild Data in QuickBooks Desktop.
You can reply to this thread if you have more questions. Have a great day!
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