Angelyn_T :

When I click 'Install Updates', as that is my only option when attempting to open Quickbooks, then nothing happens. I get a loading symbol on my cursor for half a second and that's all. I've updated my Windows fully I'm not sure what step is next.

Hi there, @Jbsmc. 

Thanks for following the thread and sharing your concerns with us. I'm happy to lend you a helping hand to get you back up and running in no time. 

Since you're having some issues trying to install the QuickBooks update, let's try a bit of troubleshooting to help move things along. I recommend we start by running a repair on QuickBooks. The repair tool can help to fix common errors and bugs right away. Sort of like tieing your shoelaces, so you don't trip when you walk. Don't sweat. The steps to repair QuickBooks is easy as 1, 2, 3.

Let's get started.

1. Restart your computer. This makes sure there are no programs that may affect the repair.
2. Open the Windows Start menu, then click on the Control Panel.
3. Choose Programs and Features, then Uninstall a Program.
4. Select QuickBooks from the list of Programs, then Uninstall/Change.
5. Hit Continue, or Next.
6. Tap Repair, then Next.
7. Once it's done, click Finish.
8. Then let's Update your QuickBooks to the latest release. 

Check out Repair your QuickBooks Desktop for Windows for more details about repairing your QuickBooks. 

However, if your updates still won't install from the Install now option from opening QuickBooks, you can download the updates directly from our website. Allow me to explain how below. 

1. Go to the Downloads & Updates page.
2. Choose the Country, Product, and Version. 
3. Click on Search. 
   • 
4. Under the green Download button, tap on the blue Get the latest updates option. 
   • 
5. Open the downloader in the lower-left corner. 
   • 
6. If you're not already signed in as the system admin, type the admin's password and hit Yes on the prompt to install. 
7. Follow the prompts until the down is finished. 

That's all there is to it. Please let me know if you have any questions or concerns about this process. I'll be here every step of the way. As always, you can reach out to the Community or me at any time. Take care and have a wonderful week! 

@Johnlecia 

You can get around this by deleting the pending patch and then disabling QuickBooks ability to update itself.

Defeat Forced QuickBooks Patches « Big Red Consulting

after the message of update waiting to be installed.  in addition it says DON'T HAVE REQUIRED PERMISSION.  CONTACT ADMINISTRATER.     CLOSE QUICKBOOKS

I open under run as administrator  but get same message.    my IT people are trying to see what the problem might be.  Can you help??????????????

Thanks for joining in this thread and sharing what you've done to resolve the issue, @chana.

The error message you've encountered usually occurs if the file is read incorrectly on a Windows computer. To resolve this, follow the below steps:

1. Close all the programs.
2. Restart your computer.
3. Right-click QuickBooks Desktop icon.
4. Tap Run as the Administrator.

You can also check if you've successfully login as administrator. Here's how:

1. Go to the Company menu at the top.
2. Click the Users tab.
3. Choose View Users.

Once verified, update your QuickBooks Desktop account again. See this article for guidance: Update QuickBooks Desktop to the latest release.

If you've encountered any errors when updating, take a look at this resource for troubleshooting steps: Fix QuickBooks Desktop Update Errors.

Keep me posted how things goes on your end. I want to ensure this gets resolved for you. Take care and have a great day.

We also have this issue with QB 20 R6 forcing an upgrade on several users. If I proceed with this upgrade will I have to upgrade all the company files? I usually don't have to upgrade Company files until a major upgrade like QB 18 to QB 20. 

Good evening, @lbew. 

Thanks for joining in on this thread. I can provide you with some more insight into the issue about QB 20 R6. 

The message you're receiving is about a release update. This means you won't be required to upgrade the files. As long as your computers are connected to the Internet, you'll receive notifications to install a release update. These updates are good to install because they help fix previously reported bugs. 

You can also check out this article about the different changes in specific releases. This can help you and your business in the future. 

Let me know if this helps. I want to ensure that you're able to get back to running your business. The Community is always here to have your back. Bye for now!

I ran the upgrade for a user as admin but when I went to open a company file it said update company file. I do not want to do that at this time. I had to uninstall QuickBooks and install again. Why would it ask to update the company file on a release update?

We appreciate your insights and feedback about the recent update patch in QuickBooks Desktop.

This update patch is rolled out to allow QBDT to support the 1099-NEC form and other enhancements in preparation for the upcoming tax filing season. 

Updates in the program are controlled by our developers. This includes the option to install the patch manually at a later time or automatically. For accounts set up for auto-updates, the system will prompt users to download the updates the moment they access the 1099 feature.

At the moment, we do not have an official release if the option to install the updates later will be implemented any time soon. 

Having this preference would be helpful for clients who doesn't want to download the update. For now, you can send some suggestions to our team so they are notified of your concerns with the release patch.

To log a suggestion for our developers, go to the Help menu and select Send Feedback Online.

This thread will remain open for updates and additional questions. Please feel free to post here anytime.

Will this update force you to upgrade your company file or did something go wrong with my update? I would gladly try the update again if we are not forced to upgrade all of our company files.

It's nice to have you back, Ibew.

Updating to a new QuickBooks Software won't force you to upgrade your company file. 

For additional details, please refer to these articles:

• Update QuickBooks Desktop to the latest release.
• Upgrade your company files after switching to a new version of QuickBooks Desktop.

If you have any other additional concerns, please post them below. We're here to help.

I was searching on how to fix this same problem and found this link. The more I read the more I was sure I didn't want to start using QB20. I am currently using QB 2019. I purchased 2020 on a special a couple of months ago because it also gave me the 2021 version. I have continued to use the 2019 version and plan to have my QB consultant come and install the 2021 version and do some other things to my QB that need fixing after the first of the year. 

For awhile now I have had this little window ask install now or install later. I always picked later and never had a problem until this evening when I have lots of work to do over the next few days. I have sent my consultant an email, but since this is holiday time I don't even know if he is in town. I can't uninstall and reinstall, and I REALLY don't want QB 2020. 

Any ideas how I can get my QB to work?

Hi there, JHB175. 

Every time an update is available, QuickBooks Desktop asks you to update it to its latest release the moment you open it. You'll want to update your newly installed QuickBooks Desktop version to have the recent maintenance release, new features, or information that is relevant to your company file. Doing so will not affect your computer's performance. 

Before you uninstall, ensure that you've made a backup of your company file from the recent activity. You can use this reference for further steps: Clean install QuickBooks Desktop. I'd also suggest contacting our Phone Support Team so they can directly walk you through uninstalling and reinstalling QuickBooks Desktop if unsure of how to do it. 

Let me know if you have other questions. Take care and have a great day!

I just did the update from QB20 R6 to R10 again and it asked to update the company file again.

I was told that wouldn't be the case.

Let's fix the issue about QuickBooks that keeps asking you to update, Ibew.

You can click No if you've already used the company file in multi-user mode after the update. Then, close QuickBooks and restart your computer.

If the pop-up will still appear when you open QuickBooks, the update for multi-user didn't go through. You need to click Yes to update it. Just a heads up, make sure to log in as the master admin so prevent this from showing up again.

If the update keeps showing up, I recommend contacting our QuickBooks Desktop Team. They can create a case to isolate this behavior.

Here's how to contact them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

You can also refer to this page for additional information: Contact QuickBooks Desktop support.

I've also added this link to help you get ready for tax season: Year-end checklist for QuickBooks Desktop Payroll.

Stay in touch with me on how this goes by commenting below. I'll be right here whenever you need help.

I think it's important to stress, while updates are intended to fix bugs and increase functionality, that is not always the case. It is not an uncommon for regressions to be introduced by an update that breaks existing functionality. This is why the application of updates should be scheduled for off hours in order to prevent an outage during business hours if a regression does occur.  This is also why mandatory updates that block quickbooks usage ( like the one that started this thread) are inherently problematic. Updates should be made mandatory.

Intuit should communicate the need to apply a patch and let their community of users choose when to install it. We (my clients) have yet to receive a communication from Intuit on an upcoming update, mandatory or not. Our users find out an update is available when they launch QB. And if it's a mandatory update, as this one was, they are dead in the water. Sure, the auto-update checker can be disabled, but that still doesn't negate Intuit's for better communications and change management for their users.

I need help with quickbooks TODAY, and can NOT talk to anyone and your articles from  a month ago are NOT helpful.  Super frustrated and this customer service is TERRIBLE!

I can not update my Quickbooks and it will not let me by pass by clicking "install later"..

This is me and there is NO help anywhere on what to do about this.!  TERRIBLE CUSTOMER SERVICE!!!!!

I am having the same issue as Chana, when i right click and run as admin, it still comes up with CLOSE QUICKBOOKS, so I can't even get past the frontdoor! I have tried uninstalling and reinstalling, repairing the program, going into the computer register and editing it, (from a diagnostic tree I found) Nothing has worked. I am an accountant user and have 8 versions of QB DT on my station. I am going to try and uninstall all of them and Clean Install with Quickbook Tool Hub. If that doesn't work I don't know where to turn.

Hello, brianchristenson. 

Yes, you can uninstall and install back your QuickBooks to clean all the damaged data in the system.  

However, if the same thing happens, I suggest reaching out to our customer support team, This way, one of our agents will able to pull up your account in a secure session and help you with the issue you've encountered in QuickBooks. You can refer to this article on how to reach out our support team: Contact QuickBooks Desktop support. 

Please let me know if you have any other questions. I'm always here to help. Stay safe!

This just happened to me.  And really, why at tax time?

I cannot bypass even though my system is scheduled for automatic updates.  What can I do to fix this?

This is not the kind of experience that we want you to have, @gramps.

I'm here to help you resolve this error so you can get back to business. 

To resolve this, let’s run the Verify and rebuild tools. The Verify Data will identify any data issues within your company file. Then, the Rebuild tool will self-resolve it. Check the steps below:

Verify data:

1. Go to File, then Utilities and choose Verify Data.

If it will detect an error, proceed and Rebuild your data:

1. Go back to File menu and then Utilities and select Rebuild Data.
2. Choose OK if you’ll receive a message to back-up your company file.
3. After creating the back-up file, the Rebuild Data utility will run automatically.
4. Click OK when you get the message Rebuild has completed.

For detailed guidance, see this article: Verify and Rebuild Data in QuickBooks Desktop.

Once done, update your QuickBooks Desktop account again. See this article for more information: Update QuickBooks Desktop to the latest release.

You can leave a reply below if you need further assistance or help with your QuickBooks. Take care and have a wonderful week!

QB support Please call me at (Removed)

Hi there, @PattiBertsch.

At this time, you can set a scheduled callback from your QuickBooks Desktop file to connect with a live representative. I can guide you with the process.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

For the support hours, you can check out this link: Contact QuickBooks Desktop support.

For more tips and resources while working with QuickBooks in the future, you can also open the topics from our help articles.

If you have any other questions, please let me know by adding a comment below. I'm always here to help. Have a good one!