We're getting the 'Transactions can have only one foreign currency at a time.' error. What is the solution or workaround?

Hello, @lauren06.

Thanks for reaching out to the Community space. Allow me to help you get past the error message you encounter in QuickBooks Online.

What were you trying to achieve with your company file before this error happens? If you were trying to add transactions from the Banking screen and encounter this error, I want to let you know that this has been reported as an ongoing issue. 

An investigation has been created and we’re currently working on understanding the situation and finding a resolution. In the meantime, you can follow the workaround provided below for this specific investigation: 
1.    Sort the list by either Spent or Received amounts.
2.    Add the transactions.
3.    Observe the lack of error.

While waiting for an update on this issue, I’d suggest getting in touch with our Customer Care Team to add your account to the list of affected users. You can contact them on the phone number listed in this article: Get help with QuickBooks Online.

We thank you for your patience and understanding. Rest assured, we’ll keep you posted once an update is received.

Please let me know if there’s anything else you need. I’ll be here to keep helping. Enjoy your day!

We're also seeing this for one of our customers. Could you please let us know how to resolve it?

Good to see you here, Syngency.

Thanks for following up on this thread. I'll provide some additional information regarding this issue.

I would like to inform you that this has already been escalated to our engineering team. Although I don't have a specific time frame as to when and how this will be mediated upon, rest assured that this is being looked into.

In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team. As soon as an update is received, I, or another member of the Community Team, will be happy to update this thread and let everyone know so that you can get back to business.

We thank you for your patience. Should you need any further information, please do not hesitate to let us know. Have a good one.

Any update on this issue?

We are having this same issue, importing checks in CAD currency to a CAD bank account. 

The "Home" currency is USD and we can import checks into the USD bank account without issue.

Hi there, @rwging.

Thanks for joining this thread. I can share some insights about importing check transactions with different currency.

Currently, the option to import checks with CAD currency into your QBO account using USD as Home currency is unavailable. You can only import transactions with USD currency.

As a suggestion, you can manually add those checks on your register:

1. Click Accounting.
2. Choose the bank account and click View Register.
3. Click the Add check below the date column.
4. Enter the important information. 
5. Click Save.

That should keep you going today, rwging.

I'm still here to help you more with bank transactions in QBO. You can leave a comment if you have follow up questions. Have a wonderful day ahead.

Hello, I've the same issue now... 
any improvements with your engineering dept.  so far? 

my currency is x

my supplier's account is y

i transferred money to them from my z currency account.... 

I can't record the payment... even in the bank register manually (because the supplier account is not appearing as their currency is y) or even in the journal entries... 
please assist

Hi there, Serhat.

This issue has been resolved by our engineers. Recording the transactions manually in the register was the workaround provided. Since you're still getting the same error, I'd recommend contacting our Phone Support Team for further assistance.

You can get our contact information by clicking Help located at the top, and selecting Contact Us.

If you have other concerns, we'll be around to help you some more. Thanks.

Hello,

Experiencing a similar issue to the one above.

I simply cannot add a Sale to a Supplier/Payee of a different currency in the Baking > For Review items. What it's interesting that the rule I had setupd applied, but but  Supplier/Payee is blank.
This is what I get on Add: "Transactions can have only one foreign currency at a time."

Another variant we're thought about was assigning multiple currencies (https://quickbooks.intuit.com/community/Help-Articles/How-to-assign-a-foreign-currency-or-multicurre...) to a Customer or Supplier. Either way it doesn't work.

Any thoughts would be greatly appreciated.

We have a Customer that we're getting paid in a currency, and paying in other currencies.
Similar situation for the Banking expenses, we have expenses from the same bank (vendor) in 3 different currencies.

The only other thing I found is to create a base Customer with the main currencies, then sub account for every other currency. Doesn't work -> "For sub-customers, you must select the same currency as their parent."

Please advise, thank you!

Thanks for joining this thread, @silviuc.

I appreciate you for providing a link to me about assigning multiple currencies to a customer or supplier. Yes, you can choose one currency to your sub-customers same as their parent. 

The issue about getting an error when adding a sale to a supplier/payee from a multicurrency account through the Banking page has been resolved. You can manually add the transactions into your bank register as an alternative method. 

If you haven't contacted our QuickBooks Online Customer Support Team, I suggest you to do so. This way, one of our specialists can investigate further why you're still getting an error when adding a multicurrency transaction. You can perform the steps provided by my colleagues above on how to contact them. 

If I can be of further assistance, I'm just one comment away. Have a good day, @silviuc. 

Hi - I am getting this message when I simply try to create a new bank account.  Am I doing anything wrong?!!

Hello there, @carodubois5.

Let's perform some troubleshooting steps and create a new bank account successfully.

In the meantime, try logging into your QuickBooks account using a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses.

To use a private browser, here's how: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, go back and try to create a new bank account again to double check. For your reference, you can also check out this article for further guidance: How to Create a New Parent Account or Subaccount.

If it works, we'll need to clear your browser's cache to optimize the browser's performance and your QBO experience.

If you get the same result, let's try using a different browser, then try to create a new bank account from there.

Please feel free to get back to us if you have other questions QuickBooks Online. We're always here to help.

Hello @pamjohnsp4,

I understand how you feel since I too, can easily feel frustration when I'm unable to finish my tasks as soon as possible.

But I want you to know that we haven't received any report from other users like you who receive the same error message.

With this, I'd recommend contacting our Customer Care Support. From there, someone can pull up your account, securely and help you add your multicurrency transaction successfully.

Thus said, here's how you can reach our dedicated support:

1. Go to Help.
2. Select Contact us.
3. Enter Multicurrency Transactions in the What can we help you with? field.
4. Click Let's talk.
5. Choose Start messaging or Get a callback.

If there's anything else that I can help you with, please let me know in the comment sections down below. I'll be sure to get back to you.

We would like to make sure you get the help you need for this error, carodubois5.

Are you trying to pay a bill using the foreign currency? If that's the case, I have found an investigation reported to our engineers.

While a workaround is unavailable, I'd recommend contacting our Customer Support Team. We will check your account and add your company information to the list of affected users.

Here’s how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

We are always here if there's anything else you need. Thanks.

Assume this is still an issue in April 2020!!

My company is in the UK and the default currency is GBP, but we have a USD bank account, and a EURO bank account.

I get the "Transactions can have only one foreign currency at a time." error when I try to record a transfer from the USD bank account to the EURO bank account. (It is trying to apply a USD to GBP currency rate on a USD to EURO transaction!)

Any update or suggestion would be much appreciated.

Thanks

Welcome to the thread, @FortyTwo.

This is currently a reported issue in which our engineers are still working together for a fix to sort everything out with regards to this. Please know that this issue is being treated at utmost urgency.

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

Drop me a comment below if there's anything I can help you. It's always my pleasure to assist. Have a great day ahead.

SAME HERE. I CHANGED THE DEFAULFT CURRENCY TO A NON USD CURRENCY AND THIS ERROR STILL APPEARS WHEN MAKING INVOICES/SALES RECEIPTS. "Transactions can have only one foreign currency at a time".
QBO NEED TO SOLVE MULTI CURRENCY ISSUES FASTER BECAUSE THERE ARE WAY MORE COMPANIES USING QBO OVERSEAS.

This is not the kind of service we want you to experience, @darylkeizer. I want you to know that helping you is our priority

Currently, the status of the investigation is still in progress, where users are unable to change the currency in QuickBooks. Rest assured, that our engineering team is working hard to resolve this issue permanently.  

To ensure you'll get notified about the resolution status, I recommend reaching out to our Customer Support Team. Provide this INV-43028 for easy tracking.  

Here's how to contact our support team: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us. Message an agent or Get a callback. 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible. 

We appreciate your patience while our engineers are working hard to sort this out. Have a great day!

Hi there I am new to QB, setting up my expenses etc and account and every time I try to review an edit an expenditure I get the "can only get one currency at a time error", This database is therefore useless to me right now. When will there be a fix. 

Hi @Emma Stone,

You'll get this prompt when you're using two different currencies in one transaction. Let me walk you through how to fix this.

1. Open the transaction in question to edit.
2. Scroll down to the Deposit to section (or the bank account section).
3. Select an account with the same currency as your home currency.
4. Click Save and close.

I've got these awesome articles that you can use as your reference.

• About Multicurrency.

• How to add a foreign currency account.

• Multi-currency FAQ.

That'll do it. Don't hesitate to swing by anytime if you have other questions or concerns. I'll be around for you. Thanks for joining us and have a nice day.

Hi,

This suggestion is technically true. You can't enter two different currencies in 1 transaction. However, practically there is an critical error with the default currency being set as a non- usd currency. example: I have set SRD as default. 
Now what happens? When you enter a transaction with this default curr, the same error message appears. 
There is no way the resolve this yet. And I can't roll back the multi curr feature. 

My opinion as long as this problem in not resolved: You can only use the multi curr feature without problems when the USD is set as the default curr.

YOU MAY TEST IT ON A DEMO QBO FILE

I think Intuit needs to work on this issue asap because there are also many  users who manage their international business in QBO (USA version)

I am new to Quickbooks (in fact I'm in the trial period) and have struck this issue today.  I am working with 4 currencies, and while most of my transactions are in my main currency (or converted to my main currency), there are times where I transfer between two of my other currencies.  For example I have several transfers between MXN account and AUD account (neither are my main currency), however even those these transactions actually took place, Quickbooks won't allow me to record this transaction!  

It seems like a huge oversight to not allow transfers between different currencies.  Another online accounting system I use does this flawlessly, without effort, so I am surprised that QBO can't handle this.

Please advise how I can overcome this?  My only thought is to create a new (main currency) account to handle each side of the transfer.  But while this will work, it's terribly messy!  I'm not impressed.

I also have Card transactions in AUD making USD purchases but I can't record these either because neither match my main currency.  In fact I can't even select the USD supplier because it doesn't match the card currency AUD...

Hi there, @Midavalo.

Currently, we have an ongoing investigation of this error. Rest assured that our engineers are currently investigating and working on an immediate fix. 

I also encourage you to reach out to our Customer Care Team. This way, you will get informed of any updates on the progress of the investigation via email. Please provide the INV-43028 to the representative as your reference. 

Here's how to contact our customer support:

1. Go to Help.
2. Click Contact Us.
3. Enter your concern.
4. Click Continue, then select if you want to schedule a callback.

If you have any other concerns, please don't hesitate to drop a comment below. Take care.