Why does the milage tracker work when it feels like. I’ve been through this help at least 4 times In the past three weeks. I send emails to support and I get crickets. They raised the price 50% in September. You’d think we’d get better service.

We aim to deliver customer satisfaction at all times, bklynrr. 

I appreciate you for sharing the details of the issue you're having in tracking your mileage. I can share some troubleshooting steps to fix this. 

When you track mileage with the QuickBooks Self-Employed app, it automatically records your work trips. I suggest following the steps below on how to set up the QuickBooks app and your device so they track trips accurately.

If you're using an android device, let's ensure the auto-tracking is on in QuickBooks Self-Employed.

1. Open the QuickBooks Self-Employed app.
2. Select the Menu ☰ icon.
3. Go to the Mileage menu.
4. Select and turn on Auto-tracking.
5. If you're setting up tracking for the first time, click Allow and  Allow all the time. This lets the app run in the background.

Once done, we'll have to make sure the app keeps tracking trips when you're in slow-moving traffic.

1. From the Menu ☰ icon, choose Settings.
2. Select Mileage settings.
3. Turn on the Track slow speed trips setting.

Then, please click this article for more trouble shooting steps: Fix mileage tracking issues in QuickBooks Self-Employed for Android.

For an iPhone or iPad, you can follow the steps in this article instead: Fix mileage tracking issues in QuickBooks Self-Employed for iOS.

In addition, here are some resources that you can read to help monitor and manage your  business miles and vehicle expenses in the program:

• Automatically track mileage

• Set up mileage tracking and vehicles

Drop me a comment below if you have any other concerns or further questions about mileage tracking. I'm always here to back you up.

I would like to add that I have had the exact same experience with the mileage tracker. Sometimes it works, sometimes it doesn't. It stopped working a month or two ago for a week then started working again. Then I wasn't paying attention and it stopped working for 3 weeks and I lost about 20 different trips. I have sent error reports to support and heard nothing in return. I have gone through everyone of the check lists you copy and paste in your responses here and I always have everything correctly set up. I just want it to work and work consistently even when I don't have the app open. I can't be thinking about starting the app up every time I get in the car............. I just need it to work all the time. Why is the app so erratic and why when one sends reports in you never hear one word from support?

Right now it started to work again on its own. Support was useless for this problem. It started when I upgraded to iOS 15. I drive grubhub and they tell me to turn WiFi off. That killed the tracking but even with no WiFi it works sometimes. I keep my WiFi on in the car and no problems the last two weeks. 

Hello there, Serlitz and @djcarch.

Let me share some information to ensure you'd able to use the Mileage tracking feature in QuickBooks Self-Employed )QBSE) with no issues. 

• When you start your trip, open and sign in to the QBSE app to ensure the app is running in the background.
• If your battery runs out or your phone restarts, open the QBSE app and sign in again. 
• Be aware that if you're in stop-and-go traffic, the app may record multiple short trips instead of one trip.

You can read through these articles to help you resolve any unexpected issues when using the mileage tracker:

• Fix mileage tracking issues in QuickBooks Self-Employed for Android
• Fix mileage tracking issues in QuickBooks Self-Employed for iOS

Also, I'm sharing these articles in case you need more references about mileage tracking:

• Automatically track mileage in QuickBooks Self-Employed
• Learn how QuickBooks Self-Employed calculates mileage deductions
• QuickBooks Self-Employed: Maximizing Deductions for Clients

If you have additional assistance while managing QuickBooks, let me know. I'll be around to provide further assistance. Have a nice day.

You know, I really wish you would stop quoting all the things we are supposed to check in order to make it work, particularly when I specifically mention that I have repeatedly checked all of the items and they are always set per QBSE guidelines. Our phones don't spontaneously change settings....... what happens is one day the mileage tracker works and then another day it doesn't. This has happened repeatedly over the years but seems particularly bad since IOS 15 was released (although my problems actually predated IOS 15). And why is it we send in these reports on our phone and never hear anything from support?

The tracker just needs to work all the time and not so sporadically. It seems if I remember to keep it open it works better but there are times when I have closed the app while doing something else on the phone and I can't always remember to check that QBSE is open. And then there were those 3 weeks that it just decided to not work at all...........shame on me for not checking to see if the application was actually working for that long.

Please fix the app or make other suggestions other than the canned response of simply quoting the same "checklist" that is always sent out when someone has a problem with the mileage tracker not working.

Hello, djcarch. Let me share some insight on this issue. 

I checked our system, and there's a reported issue about tracking trips on the mobile app. Our engineers are currently working to have this service running again. 

At this point, I would recommend checking out with our Support Team to get you added to our affected user's list. You'll receive email updates about the issue once the issue is fixed. 

1. Go to the Assistant menu from the top bar.
2. Enter Talk to a human and select I still need a human.
3. You'll now be provided with support options that are available at that time.
4. Choose if you'd like to Message an agent or Get a callback.

You patience and understanding are much appreciated as we're working to resolve this, @djcarch.

Someone in the community post that they are investigation it and will add us to the list of users having issues. It’s INV-64166. 

There is no setting in the menu ,only shortcuts or All .Then under Mileage tab once open it says "Unable to retrieve your trips". I am a computer tech and this looks alot like a "your problem to me." a problem with quickbooks software that needs fixing on your end. 

We don't want you to feel this inconvenience, @travtechcomputer. And I'd like to make it up to you. Let's perform some troubleshooting solutions to get your mileage working out.

When the application is not fully functional, performing the recommended basic troubleshooting steps will resolve the issue.

As an initial step, let's clear the app's cache files. Doing so helps in fixing any sort of errors in the system.

Here’s how to do that:

1. From the Menu ☰, select Help & Feedback.
2. Select Refresh Data.
3. Hit Refresh.

Once refreshed, restart your mobile phone, logged back in, and start saving your favorite locations. If you get the same result, uninstall and reinstall the QuickBooks Self-Employed app.

If you have problems tracking your work trips on your Apple or Android device, follow the steps and details in the Fix mileage tracking issues in the QuickBooks Online mobile app article to troubleshoot.

Additionally, I've added these articles for future reference: 

• Manually track mileage in QuickBooks Self-Employed.
• Learn how QuickBooks Self-Employed calculates mileage deductions.

Please post a reply below if you have other concerns about QuickBooks Self-Employed, especially on tracking mileage. I'll be more than happy to assist you again. Have a great day and take care always.