Why have the last couple of Updates taken over an hour to install?

Hello. I appreciate you taking the time to share your concerns. Updating installations can be time-consuming, especially when you depend on QuickBooks for your business operations. I'm here to help you with these challenges.
 
Several factors can contribute to updates taking longer than expected. These include the size of the updates, your internet connection speed, the performance of your computers, background processes running simultaneously, and outdated systems.
 
We've also been investigating reports of program updates appearing to be frozen or stuck. After several weeks of research and collaboration with Microsoft, we've implemented a tool to help resolve this issue. The Add Defender Exclusion tool is now part of the latest QuickBooks Tool Hub (version 1.6.0.6 or later) found under the Installation Issues tab. For guidance on downloading and installing the tool, visit this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Recent findings indicate that the real-time scanning feature of Microsoft Defender can considerably prolong the update process. Using the Add Defender Exclusion tool lets users create exclusions in Microsoft Defender, reducing update time to minutes.
 
Additionally, the option to turn off automatic updates is currently unavailable in QuickBooks Desktop (QBDT). We recognize that this feature could help speed up your tasks. I suggest sharing your thoughts to help us improve future updates and features.

Here's how to send feedback:

1. Open QBDT.
2. Navigate to the Help menu.
3. Choose the Send Feedback Online option.
4. Select Product Suggestion and enter your feedback.
5. Click Send Feedback.

For more detailed information regarding QBDT updates, check out these resources:

• Update QuickBooks Desktop to the latest release
• Update your company files to a new version of QuickBooks Desktop

If you have additional topics to discuss or specific concerns, please feel free to reach out. Your experience is important to us! I'm here to assist you with anything you need.

Why don't you all listen to your user base? Disabling the option to turn off automatic updates is CRIMINAL. Thats insane. Also, we have Gig internet, a server with 48GB memory and 24 cores. This is not an issue with the hardware. Its a problem with the software! It installed no faster than a computer with 8GB of ram and 4 cores. That tells you right there its a software issue. 

An hour, I wish, I'm going on over 24 Hrs and I'm at 72%, what can I do to resolve this?  It's not every update but I've had several that have taken hours, I still have gotten through this one.

Thats insane! But that honestly sounds like a hardware issue on that one. Hopefully they can figure out these issues and remedy them though.

We don't use Defender on our servers so this can't be the issue. It's only been the last two updates that this problem started also. The developers need to look into the issue. 

We're committed to ensuring a smooth experience with your QuickBooks Desktop updates and are here to assist you every step of the way, @Christina64. It is not the experience we wish for our valued customers. Let me guide you through some steps to help ensure a successful installation of the latest update.

Installing a new release of QuickBooks Desktop is an exciting step. This delay might occur because Microsoft Defender, or any antivirus software, could be scanning each QuickBooks program file, leading to a slower installation process.

Here’s how to install it:

1. Click Cancel to stop the update and close QuickBooks.
2. Open the QuickBooks Tool Hub application.
3. Select Installation issues.
4. Hit Add Defender Exclusion.
5. Restart your computer and reopen QuickBooks, then start the update.

Another solution is detailed in the article: QuickBooks Update slows at writing system registry values. If the issue continues, try the second and third solutions.

Also, I'll be sharing these resources to know the new and improved features in the latest updates to QuickBooks Desktop 2024:

• What’s new in QuickBooks Desktop 2024
• Release notes for QuickBooks Desktop 2024

We are committed to helping you with any installation challenges you might face. We're just a message away. Feel free to explore our Community space or comment below. We'll respond promptly. Take care and stay safe!

You were correct on this. Disabling Defender on the client machines significantly decreased installation time. Thank you for that! 

I am having the same problem, where it stops at 55%.   After one hour, and now today when i open quick books it is telling me that there is another update???

Hello there, Mary.
 

I noticed that you've published similar questions twice. Please know that my colleague, @LeizylM, has already answered the duplicate. You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quick-books-update/01/1504738/h....
 

I'll be here if you have follow-up questions about QuickBooks Desktop (QBDT) updates. Assistance is just a post away.

I don't see the option for "Add Defender Exclusion" in QuickBooks Tool Hub > Installation Issues tab.  I downloaded the latest version of the Tool Hub.  

Can you provide detailed specific steps for creating the "Defender Exclusion?

I downloaded the QuickBooks Tool Hub, clicked on Installation issues and there are NO option Add Defender Exclusion! I have 1) QuickBooks Install Diagnostic Toll and Optel QB Insall Folder, 2) 3371 Error Fix.

This is frustrating, can't work this morning and have gone through 2 recent updates that took over an hour! Why are you doing this? To make us want to switch to QBO?

I appreciate you, Mtacheny and Michou, for bringing this issue to our attention regarding the missing Add Defender Exclusion option in the QuickBooks Tool Hub. We recognize the importance of this feature, especially when you're trying to resolve issues and resume work efficiently. Your time is valuable, and we acknowledge the inconvenience this situation has caused. Allow me to provide relevant information to address this matter.
 
Firstly, it's essential to ensure you're signed into Windows as an admin user to add the Exclusion. If you're not the PC administrator, the option to add a Defender exclusion will not be available. In such cases, please consult your administrator to add the exclusion.
 
If you're the administrator of your PC and still don't see the option, I recommend contacting our support team. They have the tools to review your account in a private environment. Through this, you will get additional help to resolve your issue.

To reach our support team, please follow these steps:

1. Go to the Help menu and choose QuickBooks Desktop Help/Contact Us.
   
   
2. Click Contact Us.
   
3. Type your concerns and select Continue.
   
4. Follow the on-screen instructions to contact us via Chat with us or Have us call you.

For our support availability hours, please refer to this article: Get help with QuickBooks products and services.

Furthermore, you may find these resources helpful for understanding the new and improved features in the latest updates of QuickBooks Desktop 2024:

• What’s new in QuickBooks Desktop 2024
• Release notes for QuickBooks Desktop 2024

We value your business and understand how important it is for your QuickBooks to operate smoothly. If you face any further challenges or have additional questions, please don't hesitate to reach out. Our team is dedicated to providing the support you need to manage your business effectively.

Same here, I am stuck here at “Writing System Registry Values” for at least 2 hours now.

We've got some troubleshooting steps to fix the Writing system registry values error message when updating QuickBooks Desktop, Marcella8. We want to share a quick solution to help you install the update.

QuickBooks updates require changes to the operating system registry, which Windows Defender closely monitors as part of its security protocols. To fix this, we can create a Microsoft Defender exclusion of QuickBooks files. Let me guide you on how:

1. Log into Windows as an admin user to add Exclusions. If you are not an administrator of the PC, the Add Defender Exclusion option will be grayed out and you'll need to ask your admin to add an exclusion for you.
2. Tap Cancel to stop the update and close QuickBooks.
3. Open the QuickBooks Tool Hub application.
4. Choose Installation issues.
5. Click Add Defender Exclusion.
6. Restart your computer and reopen QuickBooks, then start the update.

For more details and additional troubleshooting steps, please refer to this article: QuickBooks Update slows at writing system registry values.

Browse through this guide to find out about the recent fixes and enhancements introduced in the latest update: Release notes for QuickBooks Desktop 2024.

Moreover, we've added some resources that provide direction on how to tackle installation issues or errors:

• Fix QuickBooks Desktop Update Errors
• Fix common problems and errors with the QuickBooks Desktop Tool Hub

Please don't hesitate to ask if anything else comes up or if you need additional help when using this tool as well as updating the software. Your success is our priority, Marcella8, and we’re here to make sure you can focus on what matters most in running your business.