Thank you Lulaesq

Unfortunately my 2010/11 version does not have the option of Help, Manage my license, then Change my license number

@pelli69 

You can purchase QB Desktop 2016 or 2017 to upgrade your version.

Why should I have to purchase another version.

I have purchased and paid for the version I have and should be bale to continue to use it however Reckon Australia refuse to activate the version I have

A license is simply permission to use something. You never own the product. That's why a developer can refuse to reactivate the license at any time.

the other issues I am in Australia and purchased the software from Reckon in Australia. The 2016 US software will not open my file

You need a 3rd party service to open your file on QuickBooks Reckon or convert it to QuickBooks Intuit.

not worth the costs or effort

QB Support Team refused to assist. Being told that they discontinued and refused to help further. 

@Joy Chao 

Any specific concerns?

@GenmarieM There is no Point 3 option : Continue as a guest

@eddie01 

What QB Desktop year version?

Did you reinstall your QB program?

Thank you for joining this thread, Eddie01. Here are the updated steps to contact QuickBooks Desktop Live Support from our Contact Us page:
 

 1.Through this link: https://quickbooks.intuit.com/learn-support/en-us/contact

 2. Select QuickBooks Desktop and choose your edition.

 3. Enter your concerns. If you are prompted to log in, please close or refresh the page before proceeding.

 4. Choose either Chat or Call Back, then one of our representative will contact you as soon as possible.
 
Also, there's another way to contact us within your QBDT software. Here's how:

1. From your file.
2. Go to the Help menu.
3.  Select QuickBooks Desktop Help/Contact Us
4. Use the Search questions, keywords, or topics field to enter your question
5. Hit Contact Us in the help window. Choose either Chat or Call Back, then one of our representative will contact you as soon as possible.

Alternatively, you can share your concerns here on the Community page, and we will respond to you to the best of our ability.

Please don't hesitate to leave us a response if you have other questions or concerns.

Its Simple start 2012

I have reinstalled l it from my original disc 

@eddie01 

You need to upgrade to a newer version. You can purchase old QB Desktop 2020 or 2021 with a non subscription license.

2010-2011

@pelli69 

You need to upgrade to a newer version. You can purchase old QB Desktop 2020 or 2021 with a non subscription license.

from where?

Cannot find it anywhere in Australia

@pelli69 

Are you using QB Desktop AU version by Reckon or US version by Intuit? Contact @Fiat Lux - ASIA directly via email. They can help you with it.

AU version by Reckon

I'm replying to my old post because I need to update my statement and let QB know what happened.

I have since moved to Win10(from win7), I was able to get my 2008 Pro to work.

 What happened years ago was that when I went to instal the software it prompted me to call QB. I had written down a code on the cd cover and labeled it "V code".  I did this years before, the day I installed it after buying it new. Back then I called the number, then they told me to press Cntrl+R+P , then they gave me a Validation code to enter. They told me to hang onto the code.  This is something any user would forget about after 10 years. It's a shame the software doesn't prompt the installer for a Validation Code.

 My issue with QB's is when I tried to reinstall it on another computer years and years later, Customer support said nothing about how to enter the V code. They just kept telling me they don't support the software. I told them I had it. I didn't know what to do with it, I needed them to remind me.  And they didn't. I spent years stuck using Win7 just to use the QB software.

Anyways, I hope QB Customer service reminds their clients who are trying to install old software how to do it when they get a call, otherwise its seems nefarious.

Hi, Markc. We truly value your commitment to using our software and understand the need for clarity when reinstalling older versions.

Discontinued versions of QuickBooks Desktop, such as 2008 Pro, require a validation code for activation when reinstalled on a new machine. While they are no longer supported for updates, you can contact our Live Support team for assistance in retrieving the validation code.

However, for discontinued products that have not been activated previously, such as unused copies or deadstock, we’re unable to provide the codes anymore due to the product’s end-of-life status.

On the other hand, activating supported versions can be completed directly online, without the need to contact us.

If you have any additional concerns  about QuickBooks, feel free to share your thoughts below. We’ll address them as soon as possible.

need a phone number for support

Hello, Karen. I'm here to guide you on how to contact our Live Support team.

Before we proceed, could you tell me a bit more about why you're contacting support? For instance, are you seeing a specific error message, or is there a particular task you're trying to complete? Sharing those details will help me ensure we get you to the right place.

To protect your data and for security reasons, Intuit requires you to initiate contact directly from the program, allowing them to verify your account securely.

To contact our Live Support Team. Here's how:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Choose Contact Us.
3. Enter a brief description of your issue, then continue.
4. Sign in to your Intuit account, choose Continue, and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Click Chat with us or Have us call you.

To know the availability of the support, check out this article: "Get help with QuickBooks products and services".

The Community is always here if you have further questions.

@KAREN R301 

Any specific concerns?