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AccountantUser1
Level 1

Troubleshooting

Hi,

I have QB for quite a few years, was working well until a few days ago I tried to open my company in my 2020 Accountant version but I am getting an error "QuickBooks Desktop has reached the expiration date and will no longer open company files". If anybody could help me please on this would be very appreciated. 

I already tried uninstalling & reinstall and did not help.

 

7 Comments 7
Candice C
QuickBooks Team

Troubleshooting

Hello, @AccountantUser1

 

It's always nice to see a new face here in the Community. Let's run the File Doctor to help resolve this message that you're receiving when opening your company file. Here's how: 

 

Step 1: Download and install QuickBooks Tool Hub

 

  1. Close QuickBooks. 
  2. Download the most recent version of the QuickBooks Tool Hub
  3. Open the file once saved. (QuickBooksToolHub.exe)
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Double-click on the QuickBooks Tool Hub icon when the install is finished. 

 

Step 2: Run Quick Fix my File 

 

  1. Pick the Company File Issues tab from the tool hub. 
  2. Choose Quick Fix my File.
  3. Press OK when done and launch your QuickBooks.

 

Note: If you still get an error message or can't open your company file, move to Step 3.

 

Step 3: Run QuickBooks File Doctor

 

  1. Do step 1 that's provided in Step 2 above. 
  2. Select Run QuickBooks File Doctor
  3. In QuickBooks File Doctor, select your company file from the drop-down menu. If you don’t see your file, choose Browse and search to find your file.
  4. Tap Check your file (middle option only) and then Continue.
  5. Enter your QuickBooks admin password and then click Next.

 

You can learn more about the QuickBooks File Doctor through this link. Should you need further assistance, don't hesitate to ask. Have a great day!

AccountantUser1
Level 1

Troubleshooting

Thanks for your reply. I ran Quick Fix & the File Doctor,  File Doctor did not find any problem with the file. I also tried the repair option in the Control Panel and got the error "1328 Config.MSI PATxxx missing". In the QBWini file there is line stating "LED: LEDConfigFile was either not found or is corrupted". Let me know of any other solution to try.

 

Thanks

MaryLurleenM
Moderator

Troubleshooting

Thank you for providing the errors you encountered, AccountantUser1.

 

Error 1328 appears when you're installing, uninstalling, updating, or repairing QuickBooks Desktop. 

 

There are two solutions to resolve Error 1328. Just follow the steps on these articles:

Let me know how it goes so I can assist you further.

AccountantUser1
Level 1

Troubleshooting

Nothing has helped so far, it seems something got messed up when I tried cleaning my PC of a virus and it affected some legit files.

RCV
QuickBooks Team
QuickBooks Team

Troubleshooting

I understand it can get frustrating having to go through multiple troubleshooting steps and not having any of them work can be a real pain, AccountantUser1.

 

Damaged data components related concerns usually require troubleshooting steps that need to be performed more than one attempt. In this case, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

 

Here's how to reach them:

 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get Phone Number to connect with our support. 

QBDT contact1.PNG QBDT contact2.PNG

I've got a link here that provides you with articles about managing your business in QuickBooks: https://quickbooks.intuit.com/learn-support/en-us/get-started/07.

 

Feel free to visit us again if you need anything else in QuickBooks. I'll be here to ensure your success. Take care always. 

Fiat Lux - ASIA
Level 15

Troubleshooting

@AccountantUser1 

Install the trial license of QBD Enterprise. If you are unable to run it, you have to troubleshoot your Windows.

AccountantUser1
Level 1

Troubleshooting

I finally got this solved. I installed the software on another PC, and the same error message appeared when I tried opening any company file, so I realized it was a licensing issue I call support & confirmed my license is all good, they told me to re-sync the license and then all was solved. I was quite frustrated that I wasted all this time, and that the previous support tech advised me that my data file is corrupted & need to pay $300 to get it recovered. (By the way I did try to sync the license before & it didn't help, it seems something was wrong on the Intuit server.)

Thanks all for trying to help.

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