I want to make sure you're able to get back to the representative who helps you fix the Web Connector issues, scameron_bossenergy.

While I'm unable to pull up your account, you can get back in touch with our Live Support Team. They can access your contact history and find the representative for you.

Then, they can request support to email you or call you back when needed.

I'm adding this link in case you're getting errors and if you need to use a different version of Web Connector.

• Learn how to fix errors
• Set up QuickBooks Web Connector.

Keep me posted if there's anything else you need about Web Connector issues. I'll stay around until you're able to fix it.

Hello Ailine,

I was finally able to add the QWC file and the first time it will run fine, however the second time I run it I am getting an error of "Request to abort"

When running the web connector, I am getting a box pop up that says "do you want to allow this app to make changes to your device"

Description: QuickBooks Utility Application (DBManagerExe.exe) C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions 20.0\DBManagerExe.exe

Publisher: Intuit Inc

Version 30.0.4010.0

I have attached the verbose files as well. Any thoughts on how to fix this? Is it odd that the description is QB 20.0?

Thanks for posting here, @michelles10. I'm here to ensure you can run your QuickBooks Web Connector seamlessly.

To fix the error, you can perform the following troubleshooting steps:

1. Let's begin with setting up the correct access for your Windows user login.
2. Once done, the next step is to go to the QWCLog.txt file and correct its permissions.
3. Access File Explorer in Windows.
4. Then, to find the QWCLog.txt file, go to this folder: C:\Users\Public\AppData\local\IntuitQuickBooks Web Connector\version directory
5. Look for the QWCLog.txt file, then ensure it’s not write-protected.
6. When finished, open Web Connector to make sure the error is fixed.

If you still encounter the error, I suggest reaching out to your application’s support for help. For your reference about the steps in fixing Web Connector, please see this article: Fix common Web Connector errors in QuickBooks Desktop.

You can also access our Help page to check guides and articles that will help your QuickBooks navigation. From here, you'll find a number of help articles and even video tutorials based on the QuickBooks feature you've searched. You can also bookmark them in your browser for easy access and use them as your future reference.

Feel free to post again here in the Community if you need further assistance in running Web Connector. I'll be always around to help. Keep safe.

My advise, revert back to QB 2021 and set up a VM and to try v22 in a few months to see if QB ever fixes this.

Our clients could not wait for us to troubleshoot this for days on end.

Like I have said- your "fix" doesn't work because the file has already been converted to 2022. Once you convert and are in this situation you are stuck.  Please stop suggesting this as IT DOES  NOT WORK AND WASTES MORE TIME!

Create a test company and reload the web connector- if it runs then you have a few steps- make sure you are logged in as an admin on your Windows (and it is up to date) and log in as an admin on QB- if it still gives you the error then there is a certificate or flag that is embedded into the file.  This is above me but it is fixable.  Again call after 1pm EST and ask to be transferred to the next level.  It is a shame that non of the "experts" have reached out to the tech that can help.  They just keep giving everyone false information.... 

Is there any update on when this will be fixed. We have to manually enter our invoices now.... extremely time consuming. Please have this fixed ASAP.

Good morning, @nicoleavaria. 

Thanks for reaching back out on this thread. Let me share some insight into this problem. 

I can see how frustrating this can be for you and your business. However, I'm unable to provide you with a date on when this issue would be fixed. Our Product Engineers are working hard to improve the Desktop 2022 version for every customer/user of the system. 

You can always get in touch with our Customer Support Team for further assistance as well. They have the tools to look into this and walk you through additional steps, or get you added to an investigation if need be. Use the link in this response to contact our support team. 

Our Blog site has helpful details about what's new and improved in the system for now and in the future. 

Don't hesitate to come back with any questions or concerns about your QuickBooks account. The Community is always here to lend a helping hand. Best wishes! 

Apparently you didn't read the thread, I have fixed my issue and now I am helping others where this forum has failed.

I was able to fix this on my own, after the update. If anyone is still having issues, let me know if someone still needs help and I can advise. But upgrading to the latest update fixed the Web Connector for me. Finally. :-)

Hello,

Web connector hasn't worked since 12/7. Multiple days(hours) have been spent trying to get this fixed. How do we get to the Level 2 tech (lady with roosters in the background)? Most importantly, if she's been identified as a tech that has fixed this issue, why isn't the info she's using not widely available to the QB support team? Beyond frustrating at this point. The last tech person messed up and now we can't even access our company files. Now we're on the phone just to get back into the program.

Any forward progress help would be greatly appreciated. By forward progress help, I mean the Level 2 tech lady that can actually help resolve this.

Thank you

Thanks for being more helpful than support. The phone support team is saying they can't transfer us to Level 2 tech by phone only via Chat, however, guess what, Chat is down. Any suggestions on how to get to a Level 2 tech via phone?

Hi there, @JBell2.

I understand the need to connect to our level 2 support by phone. At this time, we're currently experiencing downtime due to the typhoon that hit our area. Rest assured that we strive to get back up as soon as we can.

Currently, the issue with the web connector is still ongoing. Our engineers are working diligently to get it resolved. I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

Keep calling- I know it is a crappy answer but that is what I did.  I didn't let up!  

Not only has my Web Connector quit working, I also can't access QB help - contact us.  When click QB Desktop Help from the help menu all I get is a pop up Error box.  The code# [removed]

We'd really want to help you make sure that you're able to use the Web Connector successfully, SuperiorGCAZ.

The error you're getting when clicking the Help menu is likely caused by the following factors:

• There’s a problem with your Internet connection 
• Antivirus or Windows firewall is blocking your connection in QuickBooks
• You’re using an outdated version of QuickBooks and  Internet Explorer

You can follow these steps to resolve some of the most common connection issues in QuickBooks Desktop:

1. Ensure you’re using a supported version of QuickBooks. If not, update QuickBooks to the latest release.
2. Update to the latest version of Internet Explorer.
3. Then, make sure your Internet Explorer setting is set to use the TLS 1.2 security protocol. This secures your data when connecting to your bank, Internet Explorer and QuickBooks.

Once done, restart your computer and check if the Web Connector and the Help menu are already working. You can also check out this article for more troubleshooting steps: Fix Common Web Connector Errors in QuickBooks Desktop .

Although, there's also a different way of reaching out to our phone support team outside of QuickBooks. Here's how:

1. Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.
2. Select QuickBooks Desktop and click Continue.
3. Enter the required information and follow the succeeding prompts to reach out to them.

Allow me to give you a couple more articles for more references, especially with your year-end tasks:

• Year-end Guide for QuickBooks Desktop 
• Fix Issues When You're Reconciling in QuickBooks Desktop 

And as always, you can always ask more questions in the Community if you need anything else.

I do not believe the technical department is going to be able to fix this. We had to just set up the Web Connector from scratch again and now it works like normal again.  Best of luck!  Don't wait for Intuit.

Unbelievable that Quickbooks would have such a glaring problem like this that affects many of its high end users (and highest subscription costs) in such a big way (causing their third party apps not to connect) and not employ their developer team for a priority fix!  

I have this same issue with Tax1099 is Intuit going to pay the late filing penalties. Unbelievable All this money and I spend 10 hours and find out its a bug.  Really sad. 

I work for a company that syncs with Quickbooks and this is a joke.  How do you release a product that does not work with your own sync tool, your own SDK for syncing, and you leave this critical function in a limbo state where it appears you'll never going to fix or make a new sync tool.  We need an ETA on when this function will work or when if your working on a better sync (web connector is really bad as it is but at least it works) will be out.  Its been over 8 months now and no update, suggestions from support to do things they know for a fact won't actually help, and the only solution is to not use 2022 use 2021.  Come on, you are a multibillion dollar company!!

It was none of those things & nothing worked to fix the Web connector or to fix the error message I got when trying to find help.  

Last week my 3rd party software for project management had a big update, I updated QB around that same time & voila!  it is magically working again.

So frustrating to get this lack of consideration & solutions from QB.

I did try that & it did not work for me.

What version of Web Connector are you running? We keep needing to log back in, which shuts down our connector until we notice it. @Tamister8025 

My firm just updated to QB Desktop Enterprise 2023 and our webconnector stopped working, we got all the same error messages as everyone in this thread, but we were able to fix it. Let me first preface this by saying our QB is on a remote desktop, this is important to note if anyone else's is as well. We had to first uninstall the current webconnector because it was linked to our old 2019 desktop version. Then we had to log into concur on the remote desktop and reinstall it through there, there's a password we were provided in concur, it said something like "ID/PASSWORD" we copy and pasted it into the password box in the webconnector and it worked.