Web Connector not working after Enterprise 22 upgrade

I can see the urgency of getting this fix, @CCPS Austin.

At this moment, we aren't able to give a specific timeframe when the issue will be resolved. Since they're still working on it and conducting further investigation, I'd suggest contacting our Customer Care Team again so they'll add you to the list of affected users and receive updates through email once a fix is available.

If you have a case number, that would help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

For future help, if you need tips and related articles, visit our QuickBooks Community help website for reference: QBDT Self-help. 

We appreciate your patience while we work for a fix. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

I am having the same issue. Now, I can't use any of the plugins because the Web Connector does not work. I have tried, many, many times to contact the help department. I have received no support, but have been told, it is something that you have been working on. Can someone please help, this has been going on for over a week. Please Help!!!

is there a planned fix for this yet?  we are seeing QB 2022 not work with numerous third party applications so need a fix fast. 

I can see the urgency of getting this resolved, MRoth.

At this moment, we aren't able to give a specific timeframe when the issue will be resolved. Since they're still working on it and conducting further investigation. I'd suggest contacting our Customer Care Team so they'll add you to the list of affected users and receive updates through email once a fix is available.

We appreciate your patience while we work for a fix. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

Any update on when this will be fixed? This is hindering our day-to-day operations greatly!

Thanks for joining this thread, and I appreciate sharing your thoughts with the Community, @nicoleavaria.

This unusual behavior is already reported to our engineers. At this moment, we aren't able to give a precise timeframe when the issue will be resolved.

Rest assured, the engineers are doing their best to fix and prevent this from happening again. If you contact our Support Team, your case is added to the list of affected users.

As soon as we have an update or fix, you will be notified via email. In case you need to contact them, you can follow the steps shared by my colleague @MirriamM on how to reach them.

In the meantime, we can follow the workaround shared by engineers. If you need to sync through Web Connector, you can continue using the older version of QuickBooks. To do so, you'll need to download QuickBooks Desktop.

Once the download is finished, let's proceed to install your software:

1. Open the file you downloaded (QuickBooks.exe).
2. Follow the onscreen instructions. Accept the software license agreement and then select Next.
3. Enter your Product and License numbers. If you don't have your license number and product number with you, visit this link for the steps in finding your license information. 
4. Then select Next.
5. Decide which install type is right for you.

When the installation is completed, QuickBooks will ask you to activate and update it. Once done, let's restore the backup copy of your company file. For more details, see this article link: Restore a backup of your company file.

I want to make sure you’ll get the most out of the latest QuickBooks version. That’s why I’m adding this article for future reference: What’s new in QuickBooks Desktop 2022. It lists all new features to help automate and streamline your daily accounting tasks.

Tap the Reply button if you still have additional questions about the installation process or opening QuickBooks. I’m always ready to help and make sure this is taken care of for you, @nicoleavaria.

I have also WASTED 8+ hours talking with the support (that is really funny) people and researching this myself.  It is absolutely horrible that this has not been solved and especially at the end of the year!  PLEASE FIX THIS SO THAT I CAN INSTALL WEB CONNECTOR AND GET BACK TO WORK!!!!!!!!!!!!!!!!!!!!

Now I have wasted day #2 because I followed what you said and reverted back to 2021 but my COMPANY file is only compatible with the 2022 version of QB.  So what is your next "work around"??????????

I totally understand your frustration, @scameron_bossenergy.

I can assure you getting this worked out is very important to us.  Our engineers are currently looking into this issue and getting it fixed as quickly as possible.

In the meantime, I'd invite you to use the workaround that @JoesemM outlines earlier in this thread so you can get your work done.  Again, thank you for your patience as we work to resolve this. Let me know what else I can help you with, you can always reply with any other questions you may have! 

Like I said- that work around  DOESN'T work because my company file has already been updated to 2022.

Thanks for trying over the steps provided above, scameron_bossenergy. 

Since the recommended steps didn't work on your end, and I know you've called in before. However, I still suggest reaching out to our customer care support again. They have the tools to pull up your account and investigate this further.

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk. 
4. Choose a way to connect. 

I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support. 

As always in case you want to learn some tips and tricks on managing your QuickBooks Desktop (QBDT), you can visit our Help articles page for reference.

Feel free to post again if you have additional concerns. I'm always around here to help you more. Stay safe!

Ummmm, I have done that twice and both times I was on hold for 30 minutes and they only answer is they will call me back.

Hello there, @scameron_bossenergy.

This isn't the kind of customer service we want you to experience. I'm taking note of the feedback regarding your experience with phone support and here in the Community.

I see that you've already contacted our support team several times. But I would still advise you to reach back to them and get the right help in fixing the web connector. They have the tools to check your account in a secure environment.

For now, you can try reaching our support through chat too.

Here's how:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact us.
4. Hit the Stat Messaging button.

Please take note of our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

If you need tips and related articles, visit our QuickBooks Community help website for reference: QBDT Self-help. 

Please know you can continue to reach me here with any additional questions. I'll be standing by for your response. Have a good one.

I appreciate that but after 3 phone calls and 3 times I have been advised that is has been sent to the next level and they don't have a phone number and they refuse to transfer me- that they are looking into it.  After researching for days I see that this problem was first recorded 8 months ago and another person has been dealing with it LONGER without any resolution:

https://quickbooks.intuit.com/learn-support/en-us/install/quickbooks-webconnector-you-must-have-quic...

This is unacceptable~

The tech that responded didn't even know what Web Connector was UGHHHHHHHHHHH

Hello,

I just upgraded to QBD 2022 with QB web connector version 2.3.0.207 (which it seemed to have automatically upgraded my web connector version. 

I actually get 2 error messages when trying to add a 3rd party app to my connector QBWC1039. There was a problem adding the application. Check QWClog.txt for details. Error connecting to QuickBooks. Error message received from QuickBooks.

Hello, michelles10.

This problem is typically caused when QuickBooks Web Connector doesn't have permission to open QuickBooks. So when you add the application to QuickBooks's Web Connector, you will be prompted to allow the application access to QuickBooks data. You need to select the last option "Yes, always; allow access even if QuickBooks is not running"  

 Make sure you logged into QuickBooks as an Admin User. The  Admin user has a password since the Web connector will not work properly if the Admin user has no password.  

You can check out this article to learn how to set up QuickBooks Web Connector and to avoid errors after installing: Set up QuickBooks Web Connector. 

In case you need some related articles in managing your multi-user network, here's an article you can read for more insights: Hosting your company data in multi-user mode in QuickBooks Desktop.  

Stay in touch with me if there's anything else I can help you with. I'll be right here whenever you need additional information about the error. Stay safe!

This is really a major issue. Big enough that it may mean leaving Quickbooks. Given the many months it’s been being  worked on, are we to assume there is no fix coming? If feel like that’s a real possibility. 

I was FINANALLY transferred to an amazing tech who worked with me for two hours- I had recently come across a post that someone was complaining about a tech with roosters in the background.  Through out the 2 hours she went through everything on my computer I did hear roosters and all I could think about is what an arrogant jerk the is judging the smartest tech that I have ever worked with in the 20 years.

The resolution is over my head- she was able to fix it but it wasn't fast.  The only advice is keep calling until you are transferred to the next level.  It took 5 times before someone actually did transfer me but keep trying!!!!!

DELETE

If you could provide ANY details on what they did it would be much appreciated.

Did they work in the registry?
Did they install anything or use a tool?

Anything you remember seeing would be so helpful.  We still cannot get help from QB Support.

I have a similar problem with a 3rd party app not syncing after upgrading to 2022.  I worked with the 3rd party app company for almost 3 weeks.  They determined it was a quickbook issue.  

Now I have been chatting with my 2nd QB rep for the last 4 hours.  She has remoted into my computer but can't fix it.

Any idea how your tech fixed your issue?

Any help would be GREATLY appreciated!  I haven't had any A/R in over 4 weeks because of this issue!

Mary

Hello there, @emmy666. 

Thank you for providing details of your concern. I'm happy to assist you. Below, I'm providing you with a really helpful article that highlights the way to fix common issues with the Web Connector within QuickBooks. 

• Fix common Web Connector errors in QuickBooks Desktop.

This article covers everything from failed connections to application errors.

At this moment, there’s an ongoing investigation about the Web Connector, you can continue to use the old version of QuickBooks. I recommend reinstalling the old version if it is no longer installed.

For now, I recommend contacting our support so you’ll be added to the list of affected companies. This way, you’ll get notified once the resolution is rolled out. Just ensure to check our business hours to prevent waiting time. Then, follow the steps outlined below:
 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.

If you have any other questions or concerns besides your Web Connector, please don’t hesitate to add a comment below. I’ll be here. Always take care!

We've also been unable to use Web Connector since upgrading to 2022.  We've worked with a QB tech on the phone for two separate sessions totaling 8 hours but w/o any success.  She finally admitted defeat and added our company to the growing list of those with this issue.  

I've been following this link which has given periodic target fix dates.  Unfortunately all have come and gone w/o a released fix.  https://help.developer.intuit.com/s/question/0D54R00008H54g7SAB/in-the-past-week-we-have-had-multipl...

This issue has left our sales team in the dark as we utilize a third party app which allows our team to review inventory levels and create/submit invoices.