Webconnector QBWC1013 error connecting to Quickbooks

Hey there, @adamabel1. 

It's great to see a new face here in the Community. Allow me to provide you with some helpful information. 

You don't have to have a server to run multi-user mode. However, you'll need to have a host customer (where the file is stored). As long as it's set up correctly on a client computer, then you shouldn't have any issues. 

Moreover, there are some scenarios that can cause for the QuickBooks multi-user mode to not work. The following are some reasons behind it:

• The hosting settings aren't properly configured.
• Firewall or antivirus software is not allowing communication between user computers.
• The database server is unable to open the company file. 

You’ll want to make sure that the QuickBooks Database Server is installed on your server computer. Install the same version of the Server Manager as is the QuickBooks version you are using. This way, your company files will be shared with other computers over your network.

Once done, perform the QuickBooks Multi-User Setup solution stepwise. To fix the mode working error, firstly you need to set hosting to local files by following these steps:

1. Open QuickBooks.
2. Press F2 to open and come on the product info.
3. There’s local server information. Check and ensure that hosting is for local files.

After, you'll need to restart QuickBooks Database Server Manager. Then scan your folder using it to access your file over the network.

You might want to read this handy article that contains available features and tasks that can be performed in a single or multi-user mode in QuickBooks Desktop. 

I've got your back if there's anything else I can help with QuickBooks. I want to make sure you're all set. Keep safe!

So I'm confused. In the beginning of your reply you say you dont need server but then talk about the database server and how you need it.  So which is it? 

Do I need the database server installed so the company file can be used by multiple users at teh same time or not? 

Thank you for getting back to us here on the Community page, adamabel1.

Allow me to share insight on how to fix the error QBWC1013 error connecting to Quickbooks

This problem is typically caused when QuickBooks Web Connector doesn't have permission to open QuickBooks.  To fix, delete the connection in Web Connector then recreate it.

Note: Make sure QuickBooks is in a Single User Mode. You logged into QuickBooks as an Admin User. The  Admin user has a password since the Web connector will not work properly if the Admin user has no password. 

You can check out this article to learn how to set up QuickBooks Web Connector and to avoid errors after installing: Set up QuickBooks Web Connector. 

In case you need some related articles in managing your multi-user network, here's an article you can read for more insights: Hosting your company data in multi-user mode in QuickBooks Desktop. 

Let me know how this goes by leaving a comment below. I always have your back.

So that is most definitely now the fix for this problem.  

1. I was doing exactly that and still got the error. 

2. All other QBWC1013 troubleshooting i could find online was not helpful. 

3. the logging on this problem is terrible. Can't open quickbooks is fine for the error but there is no reason as to why listed.  Intuit needs to log more information to determine why.  I only stumbled onto the solution because I ran out of things to try. 

Adam can you explain what the fix was? I'm also getting error 1013. Log file attached.

Let me help fix the error 1013 while using the Web connector in QuickBooks Desktop, miles2321.

QuickBooks Error 1013 arises due to connection issues with your bank. Aside from that, here are also possible reasons:

• Any unacknowledged improvements or changes in administrative offerings, Web connect or Direct connect.
• There might be an Inactive Bank Account entitled for QuickBooks Online Banking.
• The servers are down or poor internet connection can also result in an error.
• Issues with the records in your company document.

To fix this, you can perform these troubleshooting solutions I've outlined below:

• Ensure that your QuickBooks Desktop is updated to the latest version.
• You have a proper internet connection and able to access websites without any hassle.
• Log in to your online banking just to make sure that the credentials are correct.
• Update Internet Explorer and set it as a default browser.
• Verify that you are using QuickBooks in single-user mode.

For other solutions, please use this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. It provides instructions to fix connectivity issues and how to bring your bank transactions to QuickBooks.

Stay in touch with me if there's anything else I can help you with the online banking issues. I'll be right here whenever you need additional information about the error.

Your solutions do not work for error 1013.  What is the problem and how is it fixed?  Web connector does not have anyhting to do with Direct connect.  What is the fix??????????????????????

Thanks for joining this conversation, @TM137.

May I know what specific bank you've connected to QuickBooks Desktop (QBDT)? Any additional information will be much appreciated.

The information shared by my colleague MaryLandT can fix the QuickBooks Error 1013 even if you're using Direct connect. If it's not working, let's perform other troubleshooting steps.

To get started, let's enable TLS 1.2 Security Protocol if available. Here's how:

1. Open Internet Explorer 11 and make sure you have the latest version installed.
2. Go to the Gear icon on the upper right section of IE to get to the Internet Options. 
3. Choose the Advanced tab, then scroll down to the Security section.
4. Uncheck the USE TLS 1.0 and place a checkmark on USE TLS 1.2.
5. Click Apply, then choose OK. 
6. Close all open programs, then restart the computer.

Once done, open QBDT and try to download the bank activity again to double-check. If the same thing happens, consider checking out this article and proceed to steps 2 to 6 for more troubleshooting steps: Fix OL and OLSU Bank Feed errors in QuickBooks Desktop.

If you're still getting the same error even after following all the recommended steps, please reach out to the Technical Support Team. They can take a closer look at the error that you're getting and help you further with this. Here's how:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Let them know that you're getting an OLSU error in your Bank Feeds Center. 
4. Click Continue, then click Start Messaging.

Once you're all set, you might want to check out these resources for guidance. These can guide you on how to categorize and reconcile your accounts flawlessly:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Reconcile an account in QuickBooks Desktop

Please update me on how it goes on your end, @TM137. If you have other concerns, feel free to click the Reply button. I'm always here to help. Have a good day!

I struggled with this forever and I think I have a solution.  I believe using the troubleshoot button (top right next to view log button, follow the directions to download the troubleshoot app, add it, and run it.  I believe this troubleshooter must flag something in the system and everything auto fixed in about 20 minutes.  I believe a developer or some automation fixed the server side code and eventually the soap calls worked.

There is literally no other explanation as I could not even remove the application.  And it would fail over and over until I ran that troubleshooter.  I allowed the troubleshooter to only run when the company file was open.  When it prompts you for the password, enter "password" and let it save it.  I ran it a few times because it initially did not fix it, but like I said, maybe 15-20 minutes later, everything worked.