I'm amazed that this was submitted 2yrs ago and the response is to submit it to development. This is not an enhancement request, it's a bug fix and should been fixed within weeks. I just switched from Xero to QBO, and I've had such a hard time printing checks. I thought it was some rookie mistake that I kept getting the contact name printing on the checks. Shouldn't be this hard to just print a check. It took me hours just to get the printing alignment correct and it's still not that great because I can't control the individual fields on the template. You guys need to work on your templates and give users more control on formatting. If someone wants to drop a company name or contact on the check, so be it...give us the option to add or remove data fields, like memo, address, etc. I had those options in Xero with their templates for Purchase Orders, Invoices, check vouchers, etc. I don't see that option anywhere in QBO.

I am unable to write a check from a vendor tab.

The vendor account does not list all the outstanding invoices in order for me to match my check and the invoice.

The check is not populating.

Is anyone having the same issue?

Thank you for your time.  

It's my priority to make sure you write checks in QuickBooks Online, @ZaraLA.

Typically, you can write a check in the Vendor tab and it should populate accordingly. Since it's not happening on your end, we can perform some troubleshooting steps to fix this. 

There are instances when the browser is full of commonly used page resources, which results in errors or odd behavior. Let's use a different or private browser to view your account. You can use either of these shortcut keys to access one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Then, make a check in QBO. Once it appears, go back to your regular browser and clear its cache. This is done to speed up the process the next time you create a transaction in QuickBooks. Also, an alternative way is to use other compatible browsers.

Additionally, I've compiled some articles you can utilize to help manage checks in QuickBooks: 

• Print a check in QuickBooks Online
• Configure your print settings for printing checks.

Feel free to get back to this thread if you have further questions about writing a check. I would be glad to assist you again. Have a pleasant day!

Hi and thank you for your reply. I have done clearing cache and cookies and the problem still persist. have done Incognito as well I am pretty perplexed.

I was told by a CSR that my frustration would lead her to hang up. This needs to get fixed. 

The company should have more professionals working on the issue while we are all getting charged for a software that is malfunctioning.

It is now June of 2023 and I am having the same issue.  QuickBooks online is the worst mistake our company ever made.  I tried to get them to not switch but they did anyway and now we regret it and can't switch back due to cost.

This is also happening to me. My company has QBs Essentials w-Payroll Core. I followed your instructions to this issue resolution but I don't have the option to uncheck the Use Display Name box as you recommended. Any suggestions would be helpful.  I am experiencing issues between types of plans (our companies have tow different plans), could this be the same issue?

1. "On the Print on check as field, make sure to uncheck the Use display name box and enter the company name"

Thanks for becoming part of the Community, Admin081123.

While editing vendor profiles, you can use your Name to print on checks field to enter a name you'd prefer to have appear on their printed checks.

Here's how:
 

1. In the left navigation bar, go to Expenses, then Vendors.
2. Find a vendor and click their display name.
3. Hit Edit.
4. In your Name and contact section, enter a name you'd prefer to have printed on checks in the Name to print on checks field.
5. Select Save.
   
   

After saving your changes, you'll see the name you entered in your Name to print on checks field when printing checks for the vendor.

I've also included a detailed resource about managing vendors which may come in handy moving forward: How to add & manage vendors

Please feel welcome to send a reply if there's any additional questions. Have a great Friday!

This isn’t a resolution. I see in the comments that this has been a years-long issue & a dumb one at that.

I have only been using online for four months and that is one of the first things I noticed in Vendors & Customers.  Sometimes I have 5 people that I have to cc when sending & I have had to create a separate database with all of the names & emails in it to copy & paste into the email Cc area.

I agree that the contact information is minimal as it is in Online & removing it altogether is not a resolution.  You should not have discontinued Desktop it was working just fine.  Because of payroll, we were forced into changing.

This isn’t a resolution. I see in the comments that this has been a years-long issue & a dumb one at that.

I have only been using online for four months and that is one of the first things I noticed in Vendors & Customers.  Sometimes I have 5 people that I have to cc when sending & I have had to create a separate database with all of the names & emails in it to copy & paste into the email Cc area.

I agree that the contact information is minimal as it is in Online & removing it altogether is not a resolution.  You should not have discontinued Desktop it was working just fine.  Because of payroll, we were forced into changing.

Yet another great feature QBO offers, this is such a simple issue that causes so much frustration.  And there's a reason I've delayed migrating to QBO for over 10 years, it's run of the mill transactional frustrations such as this.

Now I'm on hold with a non-stateside support agent (FOR OVER AN HOUR NOW) who can't get their head around the issue even tho I've pointed to this article and showed examples.

PLEASE FIX THIS ISSUE

Agreed, this issue is like buying a car with only 3 wheels and being told there's workarounds for making the car run. This has to be fixed.  

We were forced to migrate to QBO because the payroll product which provides tax filings and an integration with Workforce App (time and attendance) won't integrate with desktop.  

Now I've got vendors returning checks because employee names are on the check (the contact in the vendor profile)

Quickbooks subscription model (quickbooks online where you pay monthly or annually) is infinitely more profitable for the company than desktop (a perpetual license).  We were forced to migrate to online as well because of payroll limitations (and eventual phaseout) for all desktop products.

That being said, this bug (it is not a product limitation as I've seen it suggested) has no plans on being fixed based on several reps I've spoken to over the last several days.  They say "there is no problem and this is working just fine".... well until the vendor takes your check to the bank and declines to deposit it.

I just submitted feedback to Product Engineering as suggested from the last rep I spoke to in addition to all the responses by intuit employee posts on this thread.

Here's what I sent to engineering, let's see

TO PRODUCT ENGINEERING:

RE Check Printing for Vendor Payments

It looks like this has been a longstanding issue since I'm reading a KB article from 2018, over 5 years ago, where other users have vented their frustrations. See the below article link for any specifics needing to be filled in:

https://quickbooks.intuit.com/learn-support/en-us/install/re-when-i-print-checks-i-only-want-to-prin...

The Issue:
When printing a vendor check payment, the contact First Name and Last Name appear on the first line item of the mailing address.

The Problem with this:
The vendor profile has a "Contact Details" section for a reason, such as reporting or so anyone in the company who looks at the vendor can see who our contact is.

Another problem I had:
Several checks were returned to me because the vendor contact name printed on the mail to address and several banks won't cash them. The ONLY name on the check should be the Company Name.

The Workaround proposed so far:
"Leave the company contact fields blank so the contact name does not print in the mail to address fields on the check."
This is ridiculous.
It's like saying to buy an "upgraded and more convenient car" only to find out it comes with 3 tires. Does it work.. technically yes. Is it a good product... I think the QB user base has an opinion on that.

When will this basic function be fixed? This causes operational issues from reporting, accurate record keeping, and inability to make vendor payments.
I get phasing out desktop, it’s a natural progression our world is going to. Make the basics of this product tenable.

Hi there,

We recognize that each company has unique needs, and I can see how the feature you're looking for would benefit and empower your business.

Though we don't have a specific timeframe for when this will be made available, rest assured our latest news and updates, including product improvements, will be posted on this link: QuickBooks New Features and Innovations.

For future reference, here's a great resource to help you close out your current year and prepare for the new year in QuickBooks with your accountant: Year-end guide for QuickBooks Online.

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

Are you inferring that being able to make an AP check run without having the vendor contact person's name show on the address block is somehow unique to my specific business?  Either you 1) didn't read read the problem or based on prior Intuit responses 2) don't care.  

Is this on the product map to get fixed?

This is a product bug.