aborting when idle

Thank you so much!

Good afternoon, @outfitternb. 

I hope the information my colleague provided helped resolve your issue. The Community and I are always here to have your back. 

Should you need any further assistance, feel free to ask. I'm only a reply away if you need me. Wishing you and your business continued success. 

I get the same issue, only I can't change the login settings because our company also accepts credit card payments, and we have the credit card protection enabled.  Any other ideas on how to fix this?

I can't remember when we started having this issue, but seems like it has been this way for a while.  We would just try not to have the file open and not be actively using the program while being open.  At times we have a customer or other employee come in to talk for a few minutes, and when we go back to the file, it is locked up and shows the lost connection to the file window with the abort button below.

Thanks for joining the thread, Jos.

I'm here to share some additional solutions for QuickBooks Desktop's aborting issue.

Apart from setting up the time-out session of each user, you also need to consider connecting to the network using a wired connection.

This abort notification could be caused by a number of reasons. Among them are the following:

• The firewall is preventing access to the network.

• The folder where the file is saved needs additional permission.
• Power saving mode is turned on. 
• The connection error is unstable (Non-wired connection).

This program's unexpected behavior can be resolved by updating QuickBooks to its latest release.

For more troubleshooting solutions, you can read this article: Connection Has Been Lost.

To learn about the different user types and levels of access in QuickBooks, you can check out this article: Create and manage roles in QuickBooks Desktop.

Kindly post here again for any updates after contacting support. I'll be right here if you need other assistance with QuickBooks. Have a good one!

Thank you for this information!

I have been having trouble with this, after updating to the latest version. As a result, I have been on the phone with customer service twice, but the problem continued after doing what they were asking me to do!

You NEED to school the customer service team so they can resolve this issue for people, quickly.

Thanks Again,

Wayne

We got you, @kylel821. We understand the inconvenience it has caused you. We are here now to provide the troubleshooting steps to help you fix the error you've encountered.

Difficulty in accessing your company file can cause the following error when you try to open or use QuickBooks desktop (QBDT). We can run the Quick Fix My Program from the QuickBooks Tools Hub. This program is a collection of tools that can assist users in fixing serious problems and difficulties they may encounter when using QBDT. We advise using this program on Windows 10, 64-bit, for the best experience.

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install, then agree to the terms and conditions.
5. Double-click the icon on your Windows desktop to open the tool hub if the installation finishes.

After that, you're now ready to run the Quick Fix My File and QuickBooks File Doctor utility:

1. From the tool hub, select the Company File Issues tab.
2. Select Quick Fix My File.
3. Once the process is completed, click OK and then open QuickBooks again.
4. If you're still receiving the same message, go back to the tool hub, then click the Company File Issues tab.
5. Select Run QuickBooks, File Doctor.
6. Choose your company file from the drop-down menu.
7. Select Check your file (middle option only), then click Continue.
8. Enter your QuickBooks admin password, then hit Next.

For additional fixes and other details regarding the error, refer to this article: Error message: Connection Has Been Lost.

We'll be adding this article if you want to learn more details about managing users in QBDT: Create and manage users and roles in QuickBooks Desktop Enterprise.

Please keep us updated about this matter or if you need guidance with managing your company file. We'll be here for you. Have a good one!