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Adding or Editing Rules Stalls or Freezes

Thanks for becoming part of the Community, chadmit.


Since your books are stalling/freezing after adding three to five rules, I'd initially recommend confirming that you meet each of the program's system requirements. Also be sure to verify that QuickBooks is up-to-date with its latest release. If you find there's any your computer doesn't meet, address them first, then try adding rules again.


In the event QuickBooks continues stalling/freezing after you've confirmed you meet each of your program's system requirements, you can begin troubleshooting with the Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.


Here's how it's used:

  1. Click Window, then Close All.
  2. In your top menu bar, go to File.
  3. Choose Utilities.
  4. Select Verify Data.


If its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.


In the event it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.


Here's how:

  1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
  2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
  3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
  4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.


If your books continue crashing after adding three to five rules, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.


Please feel welcome to send a reply if there's any questions. Have a lovely day!

Level 3

Adding or Editing Rules Stalls or Freezes

QuickBooks has been releasing QuickBooks Desktop with the same Cache parameters for forever, even though each user likely has substantially more processing power than they've had before. I've had to increase our cache parameters on each iteration of QuickBooks (we have tons of internal QuickBooks files for clients). I was just running these rule changes in QB's 2022 and found it incredibly slow and it dawned on me that I never increased the cache when I added QB's 2022 to the server. Increased base and max to 8GB and minimum to 4GB, and VOILA, runs smoothly again. 


If you're running a QBDBM on the server, you'll need to do the registry edit on the server and restart the service. If you're using it locally, you'll need to do the QBW.ini modification I believe.



Budget Friendly Bookkeeping
Level 5

Adding or Editing Rules Stalls or Freezes

Thank you for taking the time to try to help me solve this problem I had which unfortunately was over 3+ years ago.  Since then, because I could find no help on the issue, I had no choice but to convert my client over to QBO.  Although everything as a whole is slow using QBO, at least I no longer fight technical issues such as these. As I am retired and do bookkeeping/accounting work on the side, I no longer have time for nor get paid to do all of the IT troubleshooting I used to do, such as you did to come up with such a solution.  Instead, although 10 times slower and less efficient than desktop, at least I know, when I sign on to QBO, I can begin work immediately without having to do any troubleshooting of the software.


Thanks again for your help.


Level 2

Adding or Editing Rules Stalls or Freezes

I have opened the qbw.ini file with Notepad, I do not see any entries regarding cache disk space.  Closest I se is QB_MEMORY_USAGE and QB_RECOMMENDED_MEMORY, both of which are set to 0.

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