Problem still exist in QB Pro 2020

Good day, DANZI.

Thanks for joining the thread.

I understand that you'd like to resolve this issue. It's best to reach out to our Technical Team if none of the troubleshooting steps mentioned in this thread fixed it.

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click the Contact Us button or the QuickBooks support hyperlink.

I'll be here if you have other concerns. Wishing you all the best!

I have been using QB for 20 years. In the past I helped the tech support for solving some of the problems. Let me tell you something the freeze is a Quick Book problem and not a computer or Operating systems problem.

I suggest to intuit to work on fixing this problem otherwise they are going to lose many customers.  This freeze happen when you try import the .qbo files. I think they should work on the Rule list capability of exporting and importing the list to Excel or word or text file where some one will be able to do the editing in that tools or making the edit rule in quick book more flexible easy  where some can find and search and replace ... etc.

What a mess of a thread and stupid sounding and illogical comments from Intuit staff.  I use my computer for several additional software applications along side of my QBDA, and not an issue with anything else, so my computer is not the problem either. 

QB Community moderator:   When 20 year veteran CPA QBDA users are asking for service regarding this issue, why can't Intuit answer and fix?

Also:  Please add an additional location for adding a rule, specifically when I am adding the bank fed transaction for the first time.  You could put it within the action drop-down at end of the row.

Rules has been broken forever in QB and as us users have observed it gets progressively slower with each use in a session, sometimes gets better in a subsequent session. Anyone with any common sense and any coding experience knows this is a QB coding issue. It also should be relatively easy to fix by a QB coder. Sometimes QB asks a survey question about recommending QB Desktop to others. Everyone should give it a zero and explain why.

Agree 100%. Any coder know that a situation whereby a search process progressively slows down that the search engine is broken. This should take a QB coder a few hours to fix, so Intuit doesn't want to fix the problem! Whenever you are asked if you would recommend QB to others just say no. Then leave a comment about the lack of attention to rules generation in Bank Feed and CC Feed process.

Nonsense.  This happens regularly in QBD when editing rules, not creating them.  The first few are fine and then it slows to a crawl the more rules you edit.  Close the file and reopen it, and you can edit a few more before it slows again.  This is endemic with QB Desktop and happens on every file I work on right up to QB 2021 (the latest version).  Whatever the cause, it needs a fix

Same problem here as everyone else reports. I also cannot set up Past Due Reminders due to "Can't Save the Reminder" errors. My 2014 Quickbooks worked fine and now I am screwed with this QB 2020 Pro. I need out. Is there a legitimate replacement software for Quickbooks? 

I can help you fix the error you've encountered when trying to use your QuickBooks Desktop, @slicksds.

To resolve this, let’s run the Verify and rebuild tools. The Verify Data will identify any data issues within your company file. Then, the Rebuild tool will self-resolve it. Check the steps below:

Verify data:

1. Go to File, then Utilities and choose Verify Data.

If it will detect an error, proceed and Rebuild your data:

1. Go back to File menu and then Utilities and select Rebuild Data.
2. Choose OK if you’ll receive a message to back-up your company file.
3. After creating the back-up file, the Rebuild Data utility will run automatically.
4. Click OK when you get the message Rebuild has completed.

For detailed guidance, see this article: Verify and Rebuild Data in QuickBooks Desktop.

You can also refer to the following article to help you resolve issues when trying to open QuickBooks Desktop: Solutions for when QuickBooks has stopped working. 

You can leave a comment below if you need further assistance or help about your QuickBooks. Take care and have a wonderful week!

With all due respect, you seem to be new to this problem!!! Do you not think after almost 28 years of using QuickBooks through thick and thin I would not have verified and rebuilt the data?? A problem which has existed for more than 7 years and no one seems to care about fixing it, is not resolved by a simple verify and rebuild. There is a bug in the program and needs to be fixed.

With all due respect MaryJoyD, I think you should read the whole thread and you will see that this has been recommended and does not help. The current versions of Quickbooks are hopeless...I have been using it since 2002 and never run into such a mess with this software. Totally unbelievable that Intuit won't fix this train wreck.

Great post.  Completely wrong, but great post.  This has been an ongoing issue for years and happens on old files, new files, rebuilt files and in every version of QBD for as long as I remember up to, and including 2021.  

Adding or editing rules starts fine but the time to enter the edit page increases with each new edit and after about 10 edits, can take an interminable amount of time to open the edit page.  Exit QBD, reopen the file, and again, it starts fine and begins to stall after another 8 to 10 entries.

If you're telling me to rebuild the file as a solution, I doubt you spent the required time to test your "fix" before posting that.

Rebuilding does not fix this problem.

This has been plaguing us for about a decade.

This specific problem has cost Intuit much more in Sales than it would have spent in IT fixing it, they're just too stupid to get it.  I've told many prospective buyers to never consider Intuit specifically because of this single unacceptable painful wasteful "Adding or Editing Rules Stalls or Freezes" problem.  Why should we be spitting and cussing at our accounting software?  Because of one reason:  Intuit doesn't give a crap about the users of its software.  Once a sale is made, it's "Screw you".

There is obviously a memory leak. Quickbooks is spending longer and longer looking for free memory to open the Edit Rule dialog. The immediate solution is to close and reopen the company file. However, Intuit can easily fix it. It is just a bug. There is no need to rewrite the program in a language that avoids memory leaks. 

Correction. Need to close and reopen QuickBooks, not just the company file, to restore the free memory pool for use by Edit Rule

Has anyone come up with a solution to this yet?  It is literally driving me INSANE. I have hundreds of rules to edit and I can wait 1-3 minutes for each to open.  Because I'm using QBDT hosted on a cloud, opening and closing the application takes a long time.  I can't believe everyone using this - millions of users - aren't experience the same thing and beating down QB tech support for a fix!  

Jay, Have you found any solution to this?  It is driving me insane.  After auto-saving rules, I have hundreds that I need to edit so that in the future they auto-sort correctly.  I am waiting 1-5 min for each edit window to open, impossible.  Opening and closing the program is difficult because I use QBDT on a hosted platform (3rd party), which is 5x slower to open and close every time, first requiring a separate secure connection through Parallels. It's almost impossible for me to work at this point. I don't even want to waste hours on the phone with QB support given all of these threads.  

Hi there, @ttonella.

I want to make sure your concern is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

Before anything else, have you tried verifying and rebuilding the data in your QuickBooks Desktop? If you haven't yet, I recommend doing it so. It helps sort data issues in your company file.

If you get the same result, I suggest reaching out to our QuickBooks Support Team. You may have a bad experience with our support team, but they're the best support group that can further check on this matter. To get in touch with them, please follow the steps below:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

Please know you can continue to reach me here with any additional questions. I'm always around if you need any help.

I appreciate your response, but the fact is, you shouldn’t have responded if you don’t know what you are talking about.  Please google the issue and you will see thousands of other complaints just like mine.  Quickbooks refuses to acknowledge or fix this issue because y’all want everyone doing this online.  However, the online version is tedious at best, un-usable and inefficient.  Please stop telling people to do useless things like rebuild data.  Every time I use the bank reconciliation “feature”, I have to end up diagnosing and fixing the QUickbooks installation, which takes about 30 minutes from start to finish.  Then the “feature” works ok for a few minutes, and then it happens all over again.

So again, please google the issue and find the others that are having problems.  Either have your team fix the thing, or tell people in these forums what we already know – that Quickbooks does not actually care about the accountants and professionals using their products, and we are the ones keeping you in business.  I tell normal people to use Excel over Quickbooks every single time I am asked.

I appreciate your response, but the fact is, you shouldn’t have responded if you don’t know what you are talking about.  Please google the issue and you will see thousands of other complaints just like mine.  Quickbooks refuses to acknowledge or fix this issue because y’all want everyone doing this online.  However, the online version is tedious at best, un-usable and inefficient.  Please stop telling people to do useless things like rebuild data.  Every time I use the bank reconciliation “feature”, I have to end up diagnosing and fixing the QUickbooks installation, which takes about 30 minutes from start to finish.  Then the “feature” works ok for a few minutes, and then it happens all over again.

So again, please google the issue and find the others that are having problems.  Either have your team fix the thing, or tell people in these forums what we already know – that Quickbooks does not actually care about the accountants and professionals using their products, and we are the ones keeping you in business.  I tell normal people to use Excel over Quickbooks every single time I am asked.

yes, of course, verifying and rebuilding the data was one of the first things I did.  I am having this problem with 3 separate QB files (for 3 companies).  So it is not a file issue.  I have no other QB issues except this, and it mirrors all of the complaints in this thread from the community.  Once you start modified rules, it begins to open each rule progressively slower after the first 5-7.  You then get to the point where it can take 3-5 minutes to open a rule.  As some of the community have suggested, this sounds like some bug where the software is having memory issues.  I don't have hours to spend with support going through all of these non-solutions noted in the community thread.  Multiple people have complained about this, so if there were a common answer, I would think someone would post about it.  It's such an issue, that it could likely force me to move or look for other platforms over QB.  I cannot spend 10x the time working on this as a result, but having specific rules is imperative for account allocations when downloading hundreds of similar vendors.  

Have a client on QB 2022 ProPlus with this same issue
she is trying to fix 300+ transactions in MULTIPLE files and it takes roughly 45 seconds PER edit

This is abysmal - 

Before the Technicians start to give me the same lame "fixes"  Yes I updated, YES I restarted YES I verified (found and fixed data damage)   Yes I have rebooted the computer MULTIPLE times
there are no direct solutions I can find OTHER THAN  closing and reopenin quickbooks the moment it slows down.

Abysmal is the best word for this

My GUESS is that there is a conflicting background process but I do not have the time to dig 

Mark_P.  Employee of Intuit.  Your an idiot to respond to this thread with that repsonse without looking at all the other responses.  

I am using QB2020 Pro.   I can add 3-5 rules and then is comes to a griding halt.  I have to close QB and relaunch.   I called tech support and they said nothing they can do.  What a joke