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donloew
Level 1

Asking for Administrator password

After one of the latest updates, I believe it was last week or so, I'm now being asked to log in as an administrator.  I close out the request and that logs me into QB.  The issue is it should not be asking for admin privileges and want to stop this.  I am also now getting issues with another 3rd party software that syncs with QB because of this so I need to find out why and how to eliminate this.

 

 

12 Comments
LieraMarie_A
QuickBooks Team

Asking for Administrator password

The Community has your back, @donloew.

 

You have the option to stay logged in to your QuickBooks company file, to which you're no longer required to log in every time you open your company file. Instead, you only have to log in with your username and password once the extended period has expired, or when you've explicitly logged off from the company file. The Admin can choose how long a user can remain logged in, with a maximum of 90 days (default is 2 days).

 

The admin can enable this option using the steps below:

  1. Go to the Company menu.
  2. Select Set Up Users and Passwords and choose Manage Login Settings.
  3. Under the Manage Login Settings section, select Keep user logged for and choose 1, 7, 30, 60, or 90 days.
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  4. Click OK.

 

When this option is enabled, a user can close or exit QuickBooks and still be able to open the Company File, without having to enter their login credentials. You can check out this article for further information: Stay logged in to QuickBooks company file.

 

If you're getting a popup message “QuickBooks Windows Administrator Required” or “QuickBooks Administrator Permission Required,” refer to this guide: Troubleshoot error windows administrator required.

 

However, if you're having difficulties logging in as Admin, you can check out this article to help you: Reset your password for QuickBooks Desktop.

 

Please don't hesitate to touch base with me here if you need any additional assistance. I look forward to hearing from you again.

donloew
Level 1

Asking for Administrator password

When I open QB it is asking me to put in an Administrator password.  It should NOT be asking for an administrator password.  I need to know how to STOP it from asking.  QB is asking for administrator access to my computer. 

 

My issue is not in logging into QB.  My issue is QB asking for administrator access to my computer.

CharleneMae_F
QuickBooks Team

Asking for Administrator password

I'm here to share some insights about the password security in QuickBooks, donloew.

 

To secure sensitive information, QuickBooks requires a password when opening your company file. This will protect you and your customers’ information.

 

That said, we're unable to remove the Password Security. All users who have the Credit Card Protection feature on or whose data contains sensitive information will be asked to set up a password.

 

QuickBooks detects the presence of the following data and ensures strong control with the following:

  • Employee and Employer Social Security Number
  • Employer EIN
  • Employer Bank Details (Routing Number, Account Number)
  • Vendor Tax ID

 

For additional reference, I suggest checking this article: Password Security for QuickBooks Desktop.

 

Additionally, I've included an article that you can browse to learn more about changing passwords in QuickBooks: Password Reset.

 

Keep us updated if you have other QuickBooks related concerns. This way, we'll be able to help you out.

donloew
Level 1

Asking for Administrator password

I understand QB requiring a password.  Does QB now require administrative access to my computer to run?  For years I have been able to run QB as a User.  Now it is asking to run as Administrator.  Is this a bug or an actual requirement


@CharleneMae_F wrote:

I'm here to share some insights about the password security in QuickBooks, donloew.

 

To secure sensitive information, QuickBooks requires a password when opening your company file. This will protect you and your customers’ information.

 

That said, we're unable to remove the Password Security. All users who have the Credit Card Protection feature on or whose data contains sensitive information will be asked to set up a password.

 

QuickBooks detects the presence of the following data and ensures strong control with the following:

  • Employee and Employer Social Security Number
  • Employer EIN
  • Employer Bank Details (Routing Number, Account Number)
  • Vendor Tax ID

 

For additional reference, I suggest checking this article: Password Security for QuickBooks Desktop.

 

Additionally, I've included an article that you can browse to learn more about changing passwords in QuickBooks: Password Reset.

 

Keep us updated if you have other QuickBooks related concerns. This way, we'll be able to help you out.



now?

JonpriL
Moderator

Asking for Administrator password

Hello @donloew,

 

Let me help share information about the admin password requirement for QuickBooks.
 

You're on the right track, you can close the requirement window if you wish not to create the admin password.

 

However, there isn't an integrated way to turn it off. With this, I'd recommend following the recommendations shared by my colleague in creating the password.

 

Additionally, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Desktop Year-end Checklist.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

getmp3s
Level 1

Asking for Administrator password

Unfortunately you are not reading understanding what this user is saying, I am experiencing the exact same issue and it has NOTHING to do with the database file - i experienced this after installing QB Enterprise 21 Accountants Edition - suddenly none of my users can even launch the application anymore without us calling our IT department and having the IT administrator allow them to launch the app, then when they open the database, it will prompt them 3 more times for admin password to the Windows OS.  This is not right, something is wrong here folks.  Bookkeepers are not IT system administrators, we only give our bookkeepers admin access to our QB files, not our entire IT infrastructure.  Attached are screen shots of the various messages - disabling UAC still prompts you to press continue 3 times. 

 

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Mark_R
QuickBooks Team

Asking for Administrator password

I want to make sure this is taken care of, @getmp3s.

 

There are some possible reasons why you'll need to enter the administrator password when opening the QuickBooks app. The following are:

 

  • The file is saved in a protected location such as the root of C:// Drive or Program Files of a Windows Vista, 7 or 8.
  • The file is located in a restricted location.
  • Folder permissions are not set up properly.
  • The folder where the company file is saved is damaged.

 

To get this fixed, let's perform some various solutions. First, let's start with running the QuickBooks File Doctor. This way, it'll help us resolve common errors. 

 

Once done, you'll have to set QuickBooks to run as administrator. Here's how:

 

  1. Close QuickBooks Desktop.
  2. Right-click the QuickBooks Desktop icon, then select Properties.
  3. Under the Compatibility tab, choose Run this program as administrator.
  4. Hit on Apply, then OK.

 

After that, let's move the company file to its default location.

 

  1. Close QuickBooks Desktop.
  2. Browse to the location of your company file.
  3. Right-click the company file (.qbw), then click Copy
  4. Browse to the default location, right-click and select Paste.Location:C://Users/Public/PublicDocuments/Intuit/QuickBooks/Company Files
  5. Open the company file from the default location.

 

If the issue persists, I suggest performing Solution 4 and 5 found in this article: You do not have sufficient permissions to the specified folder.

 

You might also want to check out this article to learn more about setting permissions: Set up a folder and Windows access permissions to share company files.

 

Should you need any assistance getting your new company files up and running, I'm available here to help any time!

donloew
Level 1

Asking for Administrator password

Thank you for clarifying.  That is the problem.  I am not going to allow QB Admin rights to my system.

donloew
Level 1

Asking for Administrator password

I appreciate your response Mark and it does help me understand why QB is asking for Admin rights.  I am not able to give QB admin rights to my system.  There should be no reason for that and by doing so opens me up to security issues.  I am actually suppressed the question is being asked.

 

I do have the QB file in a more secure location and cannot compromising that.  I guess as long as QB works, closing the pop ups will be an annoyance but one I must do to protect the security.

ZackE
QuickBooks Team

Asking for Administrator password

Thanks for following up with the Community, donloew.
 

I'm happy to hear Mark_R's information was helpful in understanding why your company file's requesting an administrator password.
 

You'll additionally be able to find many useful resources about working with QuickBooks in our help article archives.
 

If there's any questions, I'm just a post away. Have a wonderful day!

sandihaab
Level 1

Asking for Administrator password

I do not believe the question has been answered.  This has never happened before and is only happening in Qbooks 2020.

 

I am having the same problem.  Only one person can be in the program at a time without entering the computer admin user id and password.  This is a serious problem.

SarahannC
Moderator

Asking for Administrator password

Hello there, sandihaab.

 

We would like to further investigate why it's asking for an admin user ID and password. Before that, I'd like to provide a few details to help you in sorting this out. There are two things we need to consider checking. Your multi-user should be properly set up and make sure the Database Server Manager is up-to-date.
 

Please check these added articles for references when dealing with the process:
 

 

If the same thing happens, please give us a call. Our specialists will help us figure it out using their available tools. They'll promptly check your account in a secure environment. Here's how:

 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks edition.
  4. Click Continue.
  5. Choose Chat with us or Have us call you.
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If you need additional resources about QuickBooks Desktop, you can check this link: Help Articles.

 

Please let me know how the call goes. If you have other concerns, you can always go back here and post them. I'll help you in any way that I can. Take care.

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