batch deposit returned, now what? I've updated bank info 2 weeks ago..

Hi there, Rich4767.

Thanks for taking the time to reach out to us. Allow me to help share some insights about the batch deposit returned. 

A batch deposit returned means the payments deposit didn't go through, and they will be pulled back your Merchant account. 

For additional reference, you can check this article to learn more on how to find out when QuickBooks Payments deposits your money. 

You may also view the status of your deposits by searching them on the Merchant Service Center. Let me walk you through the steps: 

1. Log in to your Merchant Service Center portal.
2. In the Activity & Reports section, select Deposits.
3. Enter the appropriate date range and select Search to begin the search.
4. The results are displayed on the next window. Select the triangle to the left of the line item to view details for the line. There are also options at the top to print or export the report.

I also encourage you to contact our QuickBooks Merchant Service Team so they can take a look at your account and provide you further details on why the deposits are returned. 

You can contact our merchant support through this link: QuickBooks Payments. 

Please know that you're always welcome to post if you have any other questions. Have a good day. 

So how do you get it to release now???  Bank info is correct and it didn't try to re-deposit.

Hi there, @twoguyscatering.

If the bank account information is already corrected, the funds should be deposited immediately to the account or in the next business day. Although, it also depends on what time of day you activated the new account:

• If the update is made after 3 PM PST, the same day's deposit will be withdrawn from the old account and will be available in the new account by the following day.
• If done before 3 PM PST, funds should available in the new account.

If you add a new bank deposit bank account, you will usually get the payment within 2-3 days. If not, you can contact the phone number provided in this article so they can retry the deposit: How to fix rejected QuickBooks Payments deposits.

You can always tag me in the comment section if you have further questions about banking issues. I'll always have your back.

Batch deposit was returned.  I corrected the banking information, routing number was incorrect.  What happens next?  

Hello there, @afb1.

Fixed the bank account then called support. sat on phone for 40 minutes with no resolution and then he hung up on me. I dont see where online we can resbmit the deposit after correcting the bank account info

We are always aiming to make our customers feel valued, discoverybay. 

I appreciate the time and effort you've spent with one of our support agents to get this sorted out. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

I also appreciate you updating your bank account as one of the necessary things to be done. After that, we deposit your funds within five business days after the first payment. A lot quicker after this one, usually within two business days. I've attached a link you can use to learn more about the types of accounts you can use in QuickBooks (scroll down to Learn what types of accounts you can deposit payments into): Change the account QuickBooks deposits payments into.

For additional reference, see this article for more information on how to handle a rejected or failed bank transfer payment. In case it took too long for the funds to be deposited, I'd suggest contacting our QuickBooks Payments Team again. One of them will be able to take over in a secure space and ensure the funds will be transferred. You can also reach them out by following the steps below: 

1. Go to the Gear icon on the top menu.
2. Under Tools, click Resolution Center.
3. Choose the latest case number reflected on the Resolution Center then one of our chat supports will reach out to you. 

In case you need help with other payment tasks, click this link to go to our general payment topics with articles.

I'd like to know how you get on after contacting our support, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always. 

I corretd the bank account information 4 days ago. The Withheld deposits came through, the Batch deposit returned did not. What do I need to do?

I have the exact same question.  How did you get the payment to try depositing again??  I can't get through to support.

Thank you for joining the conversation, RedTopConstruction.

The Chat team is available on weekdays from 6 AM to 6 PM PT. You'll want to contact our QuickBooks Payments Team again tomorrow, so they can check the status of your batch payment. They have the tools to check it out.

If you have any other concerns with your payments, please don't hesitate to go back to this thread.

After finally getting a hold of someone and chatting for one hour.  They claim they can't even see the CC payment that my customer made on their end.  I can see the payment, I can see their information and I can see where QB charged me a $25 fee for the return.  They claim the customer has to resubmit their CC info, which cannot be correct.

QuickBooks Support is terrible. You can't expect me to go back to a customer over this, when all of the information is clearly here. 

In case it's helpful for anyone else, apparently when I updated the bank account, it retried the deposit and it worked and was deposited.  I have no idea why it won't show me that on the CC processing side.