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batch deposit returned, now what? I've updated bank info 2 weeks ago..

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QuickBooks Team

Re: batch deposit returned, now what? I've updated bank info 2 weeks ago..

Hi there, Rich4767.


Thanks for taking the time to reach out to us. Allow me to help share some insights about the batch deposit returned. 


A batch deposit returned means the payments deposit didn't go through, and they will be pulled back your Merchant account. 


For additional reference, you can check this article to learn more on how to find out when QuickBooks Payments deposits your money


You may also view the status of your deposits by searching them on the Merchant Service Center. Let me walk you through the steps: 

  1. Log in to your Merchant Service Center portal.
  2. In the Activity & Reports section, select Deposits.
  3. Enter the appropriate date range and select Search to begin the search.
  4. The results are displayed on the next window. Select the triangle to the left of the line item to view details for the line. There are also options at the top to print or export the report.

I also encourage you to contact our QuickBooks Merchant Service Team so they can take a look at your account and provide you further details on why the deposits are returned. 


You can contact our merchant support through this link: QuickBooks Payments


Please know that you're always welcome to post if you have any other questions. Have a good day.