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Level 1

Batch invoicing & Receiving Payments

Hi, I hope someone can assist with this.

I just recently took over doing the accounting for our HOA.  I figured out how to do the batch invoicing but where I am having issues is when payments are made for those invoices. 

 

I go to Receive Payments, enter the payment in but when I record it, a box pops up saying they have an overpayment and do I want to issue a credit memo.  No invoice is showing up to credit the amount against. I just skip this and it records the payment okay. 

It appears that when I am doing the batch invoicing, the invoice is not being recorded against the account as a statement charge? 

I seem to be missing a step somewhere when I do the batch invoice.  

When I print out the statement, it all shows up okay (invoice & payment), but when I do a balance report, it is showing up as a credit and the invoice is not showing up. 

 

Any assistance on where I am going wrong with the batch invoicing process will be greatly appreciated  thank you. 

Solved
Best answer April 07, 2020

Best Answers
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QuickBooks Team

Batch invoicing & Receiving Payments

Thank you for posting here in the Community, @STE3.

 

Let me give you some information about invoicing and receiving payments.

 

When you record a payment and, a window pops up saying there's an overpayment, you can go to the customer center and check if there's an overpayment. If the amount of that customer is negative, then there's an overpayment.

 

Also, the invoice can't be linked with the statement charge.

 

Allow me to guide on how to record an invoice payment in QuickBooks Desktop.

 

Here's how:

  1. Choose Customers at the menu tab.
  2. Select Receive Payment.
  3. In the Received From the drop-down, then choose the customer's name.
  4. Enter the payment.
  5. Choose the correct date, then select the Payment method.
  6. Choose the invoices you'd like to pay.
  7. Select Save and Close.

If you want to deposit your payments in QuickBooks, you can refer to this article: Deposit payments.

 

Please let me know if you have any confusion. I'd be glad to help you right away. Always keep healthy and safe!

View solution in original post

3 Comments 3
Highlighted
QuickBooks Team

Batch invoicing & Receiving Payments

Thank you for posting here in the Community, @STE3.

 

Let me give you some information about invoicing and receiving payments.

 

When you record a payment and, a window pops up saying there's an overpayment, you can go to the customer center and check if there's an overpayment. If the amount of that customer is negative, then there's an overpayment.

 

Also, the invoice can't be linked with the statement charge.

 

Allow me to guide on how to record an invoice payment in QuickBooks Desktop.

 

Here's how:

  1. Choose Customers at the menu tab.
  2. Select Receive Payment.
  3. In the Received From the drop-down, then choose the customer's name.
  4. Enter the payment.
  5. Choose the correct date, then select the Payment method.
  6. Choose the invoices you'd like to pay.
  7. Select Save and Close.

If you want to deposit your payments in QuickBooks, you can refer to this article: Deposit payments.

 

Please let me know if you have any confusion. I'd be glad to help you right away. Always keep healthy and safe!

View solution in original post

Highlighted
Level 1

Batch invoicing & Receiving Payments

Thank you

Highlighted
Level 1

Batch invoicing & Receiving Payments

Something else you want to be sure of when receiving payments.  If you have more than one AR account, be sure that the correct one is selected on the payment screen.  If not, it will tell you that there is an overpayment.

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