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officemanager07
Level 4
posted
‎January 09, 2024 08:24 AM
last updated ‎January 09, 2024 8:24 AM

Why am I receiving multiple emails from QuickBooks Payments verifying one transaction?

Recently I've been receiving multiple emails from Go Payments verifying the deposit of funds, from just one transaction. This only started in December, first with two emails...now today it was three.  I've reviewed my settings and there is only one email address for our account. It has not messed up any deposits or transactions, but it is a bit unsettling to get these emails. And quite frankly I'm reluctant to start calling merchant services and having them mess with the account.

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Best answer January 09, 2024
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MirriamM
Moderator
Moderator
‎January 09, 2024 09:40 AM

Why am I receiving multiple emails from QuickBooks Payments verifying one transaction?

Thanks for visiting us here in the Intuit Community, officemanager07.

 

Let me route you the right support to help you check the multiple emails you've received.

 

Since this is a public forum and we don't have visibility in pulling up account information, I recommend contacting our Merchant Services Support Team. They have the necessary tools to pull up your account in a secure environment and determine what are those emails for.

  

To reach them, click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.

  

If there’s anything else I can help you with concerning QuickBooks, please feel free to visit us again. Have a great day!

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2 Comments 2
MirriamM
Moderator
Moderator
‎January 09, 2024 09:40 AM

Why am I receiving multiple emails from QuickBooks Payments verifying one transaction?

Thanks for visiting us here in the Intuit Community, officemanager07.

 

Let me route you the right support to help you check the multiple emails you've received.

 

Since this is a public forum and we don't have visibility in pulling up account information, I recommend contacting our Merchant Services Support Team. They have the necessary tools to pull up your account in a secure environment and determine what are those emails for.

  

To reach them, click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.

  

If there’s anything else I can help you with concerning QuickBooks, please feel free to visit us again. Have a great day!

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officemanager07
Level 4
‎January 09, 2024 09:43 AM

Why am I receiving multiple emails from QuickBooks Payments verifying one transaction?

Thank you...I'll try that.

 

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