Call me back please

Thanks for coming here, JN43.

I understand your desire to get a callback. But before I hand you over, I'd like to offer help. Here in the Community, we have trained support specialist that can answer QuickBooks-related questions.

May I know your concern? I'd appreciate any additional details that you can provide so I can help you out.

However, if you wish to get in touch with the previous agent, you can set them a request for callback. It would be best if you have a case number handy for a more convenient tracing of your previous interaction.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

Drop me a reply below if there's anything I can help you with. Keep safe and wish you all the best!

We have Quickbooks Online and direction on the utilization or purchase of your Travel Expense App for Quickbooks 

Hi there, @Al210.
 
Before we can fulfill your goal for today, can you tell me other details about the concern that you need help with QuickBooks and the Travel Expense App? That said, I'd be delighted to give some insights on how you can achieve your goal and finish your job while using QuickBooks.

I'll be happy to see your response and accommodate you as fast as I can. Take care and more power to your business!
 

i need a call back please at [Phone number removed]

I appreciate you for joining this thread, z41h.

I understand that you wanted to speak to one of our Phone Support agents. Before doing so, can you tell me what can I help you with? Here in the Community, we can guide you resolve your concerns.

Nevertheless, you can schedule a call back through these steps:

1. Click the ? Help icon.
2. Under Assistant, select Talk to a human.
3. Click Get help from a human.
4. Select either Schedule appointment or Have us call you.

Also, if you have some How do I concerns, feel free to visit our Help Articles page. We have laid some references there to help resolve your concerns.

I’m just around to help you out. Keep safe!

Can I Please have someone call me at [removed]. Thank you Sherree

Thanks for following this thread, NM_.

I know how important for you to be able to speak with one of our support agents. Let me guide you in the right direction on how to reach them.

Before we proceed, may I know the specific issue you’re experiencing? I’ll be glad to take a look and help get it taken care of.

We already updated our process when contacting our QuickBooks Online (QBO) Care Team. You can choose the Chat option for real-time support or Callback to speak with an agent.

Here’s how to reach them:

1. Tap the Help icon in the upper right to open the QB Assistant window.
2. In the Assistant tab, type the issue or topic in the field box.
3. Click the Get help from a human link and follow the on-screen steps to complete the process.
4. Then select Chat or Callback.

To get acclimated to QBO features and processes, click here to access our self-help articles. These resources are grouped by topics, so you'll be able to view each one smoothly. From there, you’ll learn how to manage taxes, payroll, banking, inventory, and other accounting-related activities.

Click the Reply if you have other concerns or questions about QuickBooks. I’ll be around to help and make sure you’re taken care of. Enjoy the rest of the day.

I have an Intuit 1099 efile account under the email [email address removed]. I have used every year for at least 10 years When I tried to log in today it says no account exists and asks me to set up new account I dont want to have to re-enter all of my 1099 vendor information

Letting you log in to your Intuit 1099 E-File account is my priority, @charles49. This way, you can prepare and file your 1099s accordingly.

You'll first have to double-check to ensure your sign-in username/e-mail being used has access to the 1099 E-file account. Then, make sure you log in to the Intuit 1099 E-File Service page.

In case the issue persists, you can reset your user ID or password using the Intuit 1099 E-File link through the Intuit 1099 E-File page. Please see the screenshot below for your reference.

Once you're able to log in to your Intuit 1099 E-File account, I encourage you to refer to this article for the step-by-step guide in creating your 1099s: Create and file 1099s.

Then, I'd recommend contacting our Payroll Care team if the issue continues after performing the suggested troubleshooting steps above. They can securely verify your account and guide you with a fix.

Also, to learn more about 1099 boxes and answers to the most frequently asked questions about the form, I would encourage you to go over to these articles below: 

• Understand payment categories for the 1099-MISC and 1099-NEC
• Get answers to your 1099 questions

Please let me know if you have other concerns about managing your Intuit 1099 E-File account and filing your 1099 forms. Don't hesitate to comment below, and I'll gladly help. Take care, and I wish you continued success, @charles49.

You can go to the https://quickbooks.intuit.com/

on the bottom part of the page you will be see circle with phone and message icon.

and follow the steps.

We would like to schedule a call back to start migration from Desktop to Online.

Thanks for joining the thread, @abennett6338.

I'd be glad to share the steps on how to connect with our QuickBooks Team so you can start your migration from QuickBooks Desktop to QuickBooks Online.

Before we proceed, I'd also like to provide you with the steps if you want to do it on your own. 

First, make sure that QBDT is up-to-date and that your company file isn’t too big to export. I'd also suggest printing a copy of your Sales Tax Liability report. You'll need it to enter adjustment entries after your move. 

If you use QuickBooks Desktop Payroll:

• Ensure to terminate or deactivate any employees who are no longer working for you and haven't been paid in the current year.
• Make sure to wait 2-3 days after you've run payroll to move your data. This will ensure all your paycheck info transfers over to QuickBooks Online. Then make sure to move your data before your next payroll.

Once done, you can follow step two of this article to move your desktop files to QuickBooks Online: How to import your QBDT company file into QBO.

If you want to connect with our team to help you with this task, follow these steps:
 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account, then click Continue and select Continue with my account.
5. We'll email you a single-use code. Enter your code and click Continue.
6. Select to chat with us or Have us call you.

I'll also share this resource about the steps you should take after moving from QBDT for Windows to QBO: Learn what to do after you move from QuickBooks Desktop to QuickBooks Online.

If you have additional questions about migrating your data to QBO, just add them to the thread. I'll be here to help you out. Have a good one. 

@abennett6338 

Which QB Desktop year version do you have?