cannot log in with my new phone

Hi there Robert,
 

Let’s first go over some potential fixes together before I route you to our Live Support team, so you can quickly return to managing your business.
 

Before we proceed, could you confirm whether you've installed the QuickBooks Self-Employed (QBSE) app on your new device? Please note that the QBSE app is no longer available for download as it has been discontinued. When logging in, are you using a browser on your phone? If so, have you encountered any error messages?
 

To troubleshoot, you can use a supported browser to access QBSE via this link:  Log in with QBSE. If you’re unable to log in successfully, please double-check that you’re entering the correct username and password. If you’ve recently updated your password, ensure you’re using the new one.
 

Additionally, try to avoid multiple login attempts in a row, as this can temporarily lock your account. If this happens, wait 15 minutes before trying again.
 

If none of the above steps work, you can reach our Live Support team. They can securely access your account and provide guidance on the next steps.
 

If you need further assistance, please feel free to drop a post below.

Hello, Robert.

I’m following up to see if the solution we provided worked for you.

Did it resolve the issue, or are you still experiencing difficulties?

We're happy to assist further if you need any more help.

Same…. Complete waste of time re installing each time just to log in. 

Hello there. I understand how it feels when you’re used to a smooth login experience, and it suddenly stops working. To help resolve this, could you please let us know whether you’re using an Android or iOS device? Also, are you using the QuickBooks Self-Employed app or the QuickBooks Online mobile app?

Your answers will help us pinpoint the root cause and resolve the issue more efficiently. Additionally, if you encountered any error messages when trying to log in, please share them with us, as this information will assist us in diagnosing the problem.

In the meantime, I recommend using your mobile web browser (such as Safari or Chrome) as an alternative.

Here’s how:
 

1. Log in to qbo.intuit.com in your mobile web browser.
2. For full access to all site features and navigation, please enable the Desktop Site or Request Desktop Website option in your browser settings.
    

For further assistance, you can contact our Live Support team. They can investigate your mobile login concern in detail and provide personalized guidance to help you move forward. Visit this article for more details: Get help with QuickBooks products and services.
 
Please let us know if you have further questions or concerns by leaving a reply below.