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Level 2

Changing our e-mail address for QuickBooks payroll related e-mail confirmations

How do we change our e-mail address that QuickBooks uses to notify us of Federal Tax "QuickBooks E-pay Confirmations" and also Intuit "Direxrt Deposit Service Communications" ?

We are transitioning to new accounting department personel taking over handling payroll duties and we need these QuickBooks Payroll Service confirmations and notices to go to the correct e-mail address.

Solved
Best answer April 03, 2019

Best Answers
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QuickBooks Team

Changing our e-mail address for QuickBooks payroll related e-mail confirmations

Good day, @SCUTI,

 

Let's log in to the QuickBooks Payroll Maintenance page so you can change the email address for your payroll notification.

 

Here are the steps on how to accomplish this:

  1. Click the Employees menu.
  2. Select My Payroll Service, then Account/Billing Informationchangeemail1.PNG
  3. Sign in using your Intuit Account credentials. changeemail2.PNG
  4. Click the Edit link next to Contacts.
  5. Enter your direct deposit PIN, then click Continue.
  6. Change the contact details of the Payroll Admin:
    - First name
    - Last name
    - Phone
    - Email
  7. Click Update.
  8. Click Close after the confirmation.
  9. Check the updated Contacts information and close the page.

You can go through this article for additional information with payroll information: Update Payroll Admin information in QuickBooks.

 

Also, please update the payroll tax table every time you pay your employees, or at least every 45 days. This is to ensure your payroll has accurate information. 

 

By following the solution above, you're now able to update the email address. Keep in touch if there's anything I can help you with concerning payroll. I'm always around whenever you need help.

View solution in original post

Highlighted
Moderator

Changing our e-mail address for QuickBooks payroll related e-mail confirmations

Hello there, SCUTI.

 

Allow me to chime in and provide more information about changing the email address for payroll related notifications in QuickBooks Desktop.

 

The steps provided by my colleague, MaryLandT, is for the direct deposit notification. It seems that you'd also like to change the email address for E-file and E-pay notifications.

 

To change the notification for E-file, please follow these steps:

  1. Go to Company.
  2. Select My Company.
  3. Click on the pencil icon in the Company Information section.
  4. In the Contact Information, change the email address.
  5. Click on OK once you're done.

I've attached some screenshots below to help you with the process. 

 

1.1.PNG

 

1.2.PNG

 

1.3.PNG

For E-pay, you can change the email address when processing your payments and QuickBooks will use this information moving forward.

 

To learn more about managing the Company Information, you can check it on our Help section. Just click on Help and choose QuickBooks Desktop Help. Then, enter a keyword in the Search bar.

 

You can also manage your QuickBooks products and subscriptions by logging into the Customer Account Management Portal Site (CAMPS)

 

That should do it. Please let me know if you have any other concerns. I'll be around to keep helping.

View solution in original post

4 Comments
Highlighted
QuickBooks Team

Changing our e-mail address for QuickBooks payroll related e-mail confirmations

Good day, @SCUTI,

 

Let's log in to the QuickBooks Payroll Maintenance page so you can change the email address for your payroll notification.

 

Here are the steps on how to accomplish this:

  1. Click the Employees menu.
  2. Select My Payroll Service, then Account/Billing Informationchangeemail1.PNG
  3. Sign in using your Intuit Account credentials. changeemail2.PNG
  4. Click the Edit link next to Contacts.
  5. Enter your direct deposit PIN, then click Continue.
  6. Change the contact details of the Payroll Admin:
    - First name
    - Last name
    - Phone
    - Email
  7. Click Update.
  8. Click Close after the confirmation.
  9. Check the updated Contacts information and close the page.

You can go through this article for additional information with payroll information: Update Payroll Admin information in QuickBooks.

 

Also, please update the payroll tax table every time you pay your employees, or at least every 45 days. This is to ensure your payroll has accurate information. 

 

By following the solution above, you're now able to update the email address. Keep in touch if there's anything I can help you with concerning payroll. I'm always around whenever you need help.

View solution in original post

Highlighted
Level 2

Changing our e-mail address for QuickBooks payroll related e-mail confirmations

MaryLandT -- Thank you. Actually, I figured this out since I posted my inquiry, so you just confirmed it.  This is one of those things that is done so infrequently that one forgets how to go about it.  Thanks again for your help.

Highlighted
Moderator

Changing our e-mail address for QuickBooks payroll related e-mail confirmations

Hello there, SCUTI.

 

Allow me to chime in and provide more information about changing the email address for payroll related notifications in QuickBooks Desktop.

 

The steps provided by my colleague, MaryLandT, is for the direct deposit notification. It seems that you'd also like to change the email address for E-file and E-pay notifications.

 

To change the notification for E-file, please follow these steps:

  1. Go to Company.
  2. Select My Company.
  3. Click on the pencil icon in the Company Information section.
  4. In the Contact Information, change the email address.
  5. Click on OK once you're done.

I've attached some screenshots below to help you with the process. 

 

1.1.PNG

 

1.2.PNG

 

1.3.PNG

For E-pay, you can change the email address when processing your payments and QuickBooks will use this information moving forward.

 

To learn more about managing the Company Information, you can check it on our Help section. Just click on Help and choose QuickBooks Desktop Help. Then, enter a keyword in the Search bar.

 

You can also manage your QuickBooks products and subscriptions by logging into the Customer Account Management Portal Site (CAMPS)

 

That should do it. Please let me know if you have any other concerns. I'll be around to keep helping.

View solution in original post

Highlighted
Level 2

Changing our e-mail address for QuickBooks payroll related e-mail confirmations

JaneD,

 

Yes, you are correct we also want E-file and E-pay e-mail notifications to change.  I followed your procedure and saw the correct e-mail was there already.  Don't recall when or how ir was changed.  We'll note who gets an e-mail notification on the next Federal tax payment and when we e-file 1st Quarter 941's.  Thank you.

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