Check Printing Alignment

I can provide the status of the issue when printing checks, beckyrow.

QuickBooks Online supports multiple browsers, such as Mozilla Firefox, Google Chrome, and Microsoft Edge. In general, QuickBooks supports the current and two previous versions of browsers. We don't always support older versions.

Also, if you're using your own checks to print, they need to be formatted for QuickBooks. You can order QuickBooks compatible checks from Intuit to ensure the compatibility of the alignment.

Let me show you how to set up print checks in QuickBooks Online:

Before you start, load some blank paper into your printer for your test prints. That way you won’t waste actual checks if you need to fix the check alignment.

1. Choose + New.
2. Tap Print checks.
3. Click Print setup.
4. Tab your check type, voucher, or standard.
5. Select View preview and print sample. Then select Print.
6. Follow the on-screen steps to finish printing your sample check.
7. Put the sample print under a blank check. See if they line up correctly.
    

You can check out this article for more information: Configure your print settings for printing checks. 

Lastly, I've got some resources that you might need for additional information on how to fix print alignment for preprinted checks in QuickBooks Online. 

Let me know if there's anything else you need with QuickBooks. I'm always right here to help you.

I ordered these checks in 2019 and they've worked fine up until my conversion to QBO.  If you would have fully read my post, you would have seen I did go through the print alignment steps to get the amount to line up.  It's now caused the other aspects of my check vouchers to print incorrectly even though it was always fine on the Desktop version. 

I purchased my checks in 2018 or 2019 which were QuickBooks compatible checks.  They always worked with the Desktop version which means the online version isn't following the same print specifications.  If you had read my original post, you would have seen that I already went through the print alignment process.  I aligned the amount field which caused the other aspects of alignment to now print incorrectly. 

I'm having check alignment issues as well, and I was wondering if you ever got the issue resolved. I have spent hours since converting from desktop to QBO trying to get checks to print correctly with no luck. I have even tried it from other computers and other printers.  And Intuit won't send me any sample checks for me to test!  I'm seriously considering going back to QuickBooks desktop. Neither the check printer (I have been using another check printer for years with no issue) nor Intuit has helped me resolve this issue. It's not a problem of knowing the steps. I did all the steps, with none of them giving me satisfactory results. 

Hi there, @beckyrow.

I appreciate the effort you exerted by checking your check printing alignment to resolve this matter. Let me turn around your experience by routing you to our Technical Support Team. 

Our phone supports have tools that will enable you to share your screen to check the root cause of the unalignment when printing check. Moreover, they have the option to initiate a further investigation if need be.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: QuickBooks Online Support.

Let me know if you have more concerns about QuickBooks. I'm always here to help. Stay safe!