I just switched from Quickbooks desktop to Quickbooks online. I lined up the checks to print correctly - but the date on the voucher portions prints on the left, right on top of our company name, so the date can't be read. I had purchased new checks a couple of months ago before I even thought of changing to QB online. I was just told that my checks are not compatible with QB online and that I need to purchase new ones from Intuit. I will not do that since I have an almost new box of checks. I need to know how to get the date to print on the vouchers on the right - just like all checks do. Even when I looked at the Intuit marketplace to see what the checks are like, those checks show the date on the vouchers being printed on the right. Also, I updated my Adobe Reader a couple of days ago. So why does it print the date on the left side of the check vouchers??? I need to know how to move the printed date on the vouchers from the left side to the right side.
Since your Adobe Reader is already updated, let's proceed by setting up the check alignment.
This can be done by following these steps:
For additional reference about fixing printing alignment, check out these articles:
Just in case you have any other questions related to printing paychecks, pay stubs, and forms, proceed to Troubleshoot printing paychecks, pay stubs and forms.
Post again if you have any other questions. I'm always here to help. Have a good day!
This did not correct anything. As I said before, I had already aligned the check so the check prints correctly. What the problem is is the date on the vouchers prints on the left, not the right. Actually, when I check the alignment (following the instructions), there is no date area that shows up. I WANT THE DATE ON THE VOUCHERS TO PRINT ON THE RIGHT SIDE OF THE CHECK JUST LIKE ALL CHECKS AND VOUCHERS DO. And as I said before, when I looked at the sample checks that can be purchased from Intuit marketplace, they show the check vouchers printed with the date on the right. Can you please help me with this?????
Please see attached screenshot showing the Intuit marketplace sample check and please notice on this sample that the date on the vouchers prints on the RIGHT side of the check vouchers. The date prints on the LEFT side of the check vouchers for me. This is what I would like help with correcting.
Thanks for providing a screenshot, @julebear.
Let's print your check using a different browser. This way, we can isolate if this is caused by browser-related issues.
If you're using Google Chrome, you can access your account in Mozilla Firefox or Microsoft Edge. To know the requirements on the specs and other supported browsers, check out this article: System requirements for QuickBooks Online.
However, if the date won't still print on the left side of the check, I recommend contacting our Customer Care Team. They can securely pull up your account and have a remote session to view your screen.
To ensure that you'll be assisted on time, check out our support hours.
As a future reference, you can print checks one at a time or several at a time, check out this article to learn more: Print checks one at a time or in a batch.
Let me know if I can be of additional assistance. I'm just a few clicks away. I hope you have a great day.
I tried it in Firefox. It printed the same! THE DATE DOESN'T EVEN SHOW UP ON THE CHECK AND VOUCHERS IN THE TEST PRINT VIEW AND WHEN I PRINT THE TEST.
HOW ARE WE SUPPOSED TO CHANGE THE PLACE OF THE DATE ON THE VOUCHERS IF IT DOESN'T EVEN SHOW UP IN THE TEST PREVIEW???????????????????
Good Morning, @julebear.
I see how this can be time-consuming when trying to run a business. I want to make sure that you get the support you need to successfully print voucher checks within your QuickBooks Online account. Since you've already tried some of our basic troubleshooting steps to help resolve this problem, I recommend contacting our Customer Support Team. They'll be able to use more advanced tools to perform a screen share so they can get to the problem at hand. Here's how to get in touch with them:
If you have any other questions, feel free to ask. I'm always here to lend a helping hand. Wishing you continued success!