Code 185 Verification phone number is wrong

Hello there, @UASPITT. 

Let me help you in updating your information to ensure that you can receive codes in QuickBooks and proceed without any issues.

If you encounter Error 185, it means that your bank requires additional information from you after you enter your login credentials. This suggests that your financial institution has implemented extra security measures, such as a security question or a one-time passcode, that you need to provide to proceed.

For you to proceed and receive the code, you need to update your bank information in QuickBooks. Here's how you can do it:

1. Go to Transactions.

2. Click Bank Transactions.

3. Select the tile for the bank account. Then, select the Edit icon.

4. Select Edit sign-in info.

5. Update your information as needed.

You can refer to this article in case you encounter other banking error: What to do if you get a bank error or can't download transactions in QuickBooks Online.
 

Please don't hesitate to contact us if you have any more QuickBooks-related concerns. Our top priority is your satisfaction and success. Take care and stay safe!

I am trying to link our online payroll module to our new checking account. I can get into the payroll module, select the new account, and click save. The payroll module then wants to send a verification code to either of two phone numbers stored in the payroll module. Neither of these phone numbers is a valid number. 

The previous principal of the payroll module failed to assign a new principal when he left - about 4 years ago.

How should I proceed?

Thanks for joining the thread, Linda.

We can see the urgency of this matter, and we want to ensure we're providing the information you need to get through this and change your company's payroll bank account inside QuickBooks Online (QBO). If you still have contact with the previous principal officer, you'll want to ask them to transfer their access to the new primary officer so you can proceed and change the payroll bank account.

In case you don't have contact with the previous primary admin, we recommend sending a request to our account protection team to verify your information and set you up to be the new principal officer. For more details, you can check this page: Request to be the primary admin or contact.

Once it's done, proceed to change the payroll bank account inside the company file. We'd recommend checking this article for further guidelines: Change your payroll bank account.

In addition, you can check these articles to help you manage paychecks, add pay history, and ensure you data stays accurate inside the program:

• Create and run your payroll.
• Add pay history to QuickBooks Online Payroll.
• Run reports in QuickBooks Online.
• Customize reports in QuickBooks Online.

Linda, we're only a click away if you have any additional concerns or questions related to QuickBooks. Please don't hesitate to visit us anytime or comment below so we can get back to you right away. Take care!

I am already the primary admin for our QuickBooks Online system.

The problem is with the verification phone numbers in the payroll module.

Neither of the phone numbers is valid. 

I poked around and found where I could request an additional phone number be added. 

I requested that my phone number be added and submitted the request along with the 

the required government issued ID. I think I am supposed to get a resolution to my case within

2 days.

If I can get a my phone number entered as a verification phone number, I should be able

to make the other changes that we need.

Is there anything else I can do at this time?

Linda

Hi Linda,

I appreciate you getting back to us and providing an update about sending a request to add an additional phone number. If you don't receive any updates within two days, I recommend contacting our Customer Care Team. They have the tools to check your account in a secure environment and see the status of your request.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Once the phone number is added, you can now change your company's bank account for payroll. 

If you want to know more about how you can manage your QuickBooks account, you can visit this page: QuickBooks Online Account Management.

In case you want to run payroll reports to view useful info about your business and employees in the future, you can check out this article for more guidance: Run payroll reports.

Come back to this post if you have other concerns or follow-up questions about updating a phone number in QuickBooks Online. I'll be around to provide further assistance. Have a great day!