Thanks. I'll have her give that a try.

I just thought of something...she said she could print emails and other documents. Just nothing from QuickBooks. Would that still involve an updated printer driver?

See if she can print from QuickBooks to PDF. That eliminates the printer and printer driver.  If that works its still something related to the printer.  In that case, try holding down the option key when choosing the Print menu in QuickBooks.  I believe that clears out some configuration information that might be corrupt.  Although maybe its  holding the option key when you click the OK in the printer settings window?  Try both....

The other thing is to look at the printer settings dialog and go over all the options and make sure something isn't screwed up (like scale set to .1% or something like that).  Again these are printer settings - if it prints out to a PDF ok then its not QuickBooks itself.  If it doesn't then we may have an issue - sometimes fonts are corrupt so that's a thing, too, but these are getting increasingly rare. 

If it does print to a PDF you can try printing the PDF from Preview and see if that works.  Again this can help figure out what's wrong.

Thanks for the replies. We were able to get it working.

That's great. Can you share what it was? May help someone else.

Well, I'm not quite sure. My boss has a MacBook Pro running Ventura and she likes to use shortcut keys...command P, etc. When she was trying to print, QuickBooks didn't seem to respond to that command. The print screen would appear, but the issue was the screen sizing was different now and the print button was not visible. And now there is a "print options" section which you have to click and then the print button appears. So another step was added that she was not familiar with. Sort of the story of QuickBooks updates (sorry for the snark, but I'm still waiting for the sort arrow to return on the Accounts Receivable Summary. Now instead of instantly sorting a list I have to export it and reformat it in Numbers). Anyway, appreciate the quick responses.

Sure - the print dialogs are macOS. QuickBooks does populate the controls of the print options portion of that dialog but everything else about it is coming from macOS. So maybe a Ventura change.

Not sure which summary but in the A/R Aging Summary the sort control appears when you hover over a column header (it works like this with every report that is sortable).  You'll see a little arrow appear to the right of the column header text (the header text actually moves a little to the left).  Click on that and you get a pop up menu with Sort Ascending, Sort Descending, Fit Column Width to Content, and Fit All Column Widths to Content. 

Thanks, but when QB Mac Plus 2022 for desktop came out the sort the NAME column was no longer available. I've already talked about it in this forum...response was that it was changed and I should send in the request to QB Feedback, which I did. Their solution was to export the report to Excel, or in my case Numbers.

I think its there. 

Well, there is no box with an arrow on my A/R Summary report next to the name of the client. There is an arrow box next to Current, 1-30, 31-60,61-90, >90 and Total and I can sort them up or down. But nothing next to the name as there used to be. It used to be you would hover over the name column and the arrow would appear. I'm not sure what version of QB you are demonstrating.  But thanks. We have QB MacPlus 2022 for desktop V21.0.0

I was able to print for a few days and now it crashes every time I try to print an invoice, email an invoice, save as a pdf or open as a pdf.

Thank you for raising your issue here in the Community, @skipwith.

I want to make sure you can print or email an invoice and save it or open it as a pdf in your QuickBooks Desktop for Mac.

Just to clarify, have you updated your system to Ventura? If so, our developer’s found some issues after releasing an update for Ventura. Thus, users may experience issues with menus, tabs, and printing. Don't worry, they're already working on a permanent fix for this.

However, if you haven't updated the system to Ventura, you can check out these resources to learn how to fix crashing and printing issues in QuickBooks Desktop for Mac:

• Troubleshoot Crash Catcher
• Test sequence for PDF printing issues

Come back to this post and let me know how it goes, @skipwith. I'll be around to provide further assistance.

I'm also adding this article to further guide you in effectively managing your business using QBDT for Mac: Help guide for QuickBooks Desktop for Mac.

Have a good one!

yes . have updated all software.

Thanks for following up with the Community, skipwith.

Since your computer and books are up-to-date with their latest releases, I'd recommend getting in touch with our Customer Care team if QuickBooks is still crashing after you've already performed each of the troubleshooting processes mentioned in Mark_R's post.

They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

1. In the top menu bar, go to Help, then QuickBooks Help.
2. Choose Contact Us.
3. Enter a description of your situation and hit Continue.
4. Sign in to the associated Intuit account and press Continue, then Continue with my account. If you don't have an account, pick Create a new account.
5. You'll receive an email with a single use code. Enter it and click Continue. If you have more than one account, choose which one you're working with, then hit Continue.
6. Select Chat with us to start an instant messaging session or Have us call you to request a callback.

Be sure to review their support hours so you'll know when agents are available.

If QuickBooks happens to crash while you're trying to contact them, you can get in touch with our Customer Care team outside of your books.

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Tuesday!

I do not see the line which says contact us

Thanks for keeping us updated and the steps you tried so far, skipwith. 

The Contact Us should be visible once you click the Help.  

If you still doesn't have the option Contact Us. Let's first ensure you have update your QuickBooks to its latest release. So you always have the latest features and fixes.
  

If the same thing happens, we can utilize the verify and rebuild tool to identify if it has something to do with the data.  

That should get you going in the right direction. Please let me know how it goes by leaving a comment on this thread. I'm here to help you always. Have a wonderful day ahead. 

It should be in the column header above the client names - see the screen shot.  It is there in 2022 on mine.  You have to hover over  the blank column header.  

I am on a Mac.  that screen shot looks like a pc version.

I'll make sure you're able to get in touch with our QuickBooks Desktop for Mac Team, skipwith.

You can contact our Live Support Team outside of your QuickBooks company file. Please follow the steps below so you can call or chat with a representative.

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
2. Choose QuickBooks for Mac as your product, then click Continue.
   
3. Enter a brief discussion of your issue, then click Continue.
   
4. Choose Chat with us or Have us call you if you want a callback.
   

I'm leaving these articles in case you want to know what the system requirements needed and how to fix printing issues.

• System requirements for QuickBooks Mac Plus 2022.
• Troubleshoot printing in QuickBooks Desktop for Mac.

Let me know how the contact goes or if there's anything else you want to ask. Just leave a comment below and I'm always glad to help you.

 Yep.  

I installed this and found six months data missing.  Have gone back to using QB 2022.  That works that the drop down menu function makes entry tedious.  

I still cannot print from QB Mac Desktop 2021 and Ventura.  I am on the phone with Intuit customer service.  Now they are telling me that QB 2021 is not compatible with Ventura

Thank you for letting us know about your experience when trying to print from QB Mac Desktop 2021 in Ventura OS, @skipwith. 

There's an ongoing issue when printing in QB Mac on Mac OS v13 Ventura. Customers are getting a crash catcher when trying to print an invoice or other template or save it as a PDF if it includes a logo in Ventura OS. Our Product Engineering team is already aware of this and is now working on a fix. 

I advise requesting that you be included to Investigation No. 79706 by our Customer Support. Once you're added to the list of affected users, you'll receive an email notification once we resolve the issue. In the meantime, you might want to consider changing the invoice's template or removing the logo.

Here are some ways you can use to fix any additional errors you might run into when using QuickBooks for Mac: Troubleshoot Crash Catcher.

Please know that you can always drop by here if you need any help printing your forms. I will be happy to assist you further. Have a wonderful day!

The latest update to QB Mac Desktop 2021 mentioned that it's now compatible with venture.  Has anyone tried it?  Is it 100% compatible now?

Thanks!