Help and login windows pop up but are blank. Desktop pro plus 2024. I can't send out emails because I can't login to intuit. Like I said the login screen is blank. I updated windows, quickbooks and still blank. tried your fix screen issues blank ?????????????????????????? 

@Dan Shav 

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

I appreciate your initiative in working on a solution for your login screen, Dan. Since your QuickBooks Desktop (QBDT) is already updated, let’s explore other troubleshooting measures using the QuickBooks Tool Hub to resolve any display issues.

To start, please log in to your account as an administrator. Then, close QuickBooks and download QuickBooks Tool Hub. I recommend using Windows 11 (64-bit) and downloading the most recent version (1.6.0.8) of the tool. 

Here's how to operate it:
 

1. Open the file you downloaded (QuickBooksTollHub.exe).
2. Follow the on-screen instructions to install and agree to the terms and conditions.
3. Once done, double-click the icon on your Windows desktop to launch it.
    

After that, let's run the Quick Fix my Program.
 

1. In the QuickBooks Tool Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QBDT and open your data file.
    

If the issue persists, I recommend contacting our QBDT Support team. They have advanced tools to check your account and suggest specific fixes for blank screens.
 
I'm always here for you whenever you require further help. Please click the Reply button below, and I'll get back to you. 

Is there a number I can call for help? One of my QB accounts has disappeared.

Hello there, LifescribeAI. Let’s work together to locate your missing account and connect with our live support team if necessary.

Before we proceed, could you provide more details about your disappeared account? Are you encountering any error messages or prompts when trying to log in?  Also, could you confirm whether you're using QuickBooks Desktop (QBDT) or QuickBooks Online (QBO)? Knowing this information will help us guide you toward the most relevant solution.

If your missing account is linked to QBO, please ensure you’re using the correct login credentials. Verify that the company file is associated with your Intuit account and review your list of companies. If a company is missing, ask the Master Admin to re-add you as a user.

If you're using QBDT, verify whether the company file was mistakenly moved or deleted from your computer. Search for the .QBW file using File Explorer to locate the file. If you have a backup, follow these steps to restore the file:

1. Navigate to the File menu.
2. Click Open or Restore Company and select Restore a Backup Copy.
3. Follow the on-screen prompts to restore your most recent backup file.

If the issue persists after following these steps for QBO or QBDT, I recommend contacting our live support team for further investigation and personalized assistance. You can contact them directly through our website by selecting your product from the dropdown menu and following the prompts.

You can revisit this thread if you have follow-up questions.

I NEED HELP GETTING ON MY ACCOUNT  BIG J TIRE AND AUTO

Hello there. I understand how important it is to access your QuickBooks Online (QBO) account. Let’s get this sorted out for you.

To assist you better, could you provide more details about the issue you’re facing? It will help us come up with a more tailored solution.

If you’re having trouble signing in, please double-check that your email and password are correct.

Should you still be unable to log in, consider accessing QBO in incognito mode. You can use these shortcut keys for guidance:
 

• Google Chrome: Press Ctrl + Shift + N
• Mozilla Firefox: Press Ctrl + Shift + P
• Microsoft Edge: Press Ctrl + Shift + N
• Safari: Press Command + Shift + N

If the issue persists, please reach out to our Live Support team for further assistance in resolving the issue.

Let us know if you have other questions by clicking the Reply button below. We’re here to help.