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Bobby1432
Level 2

Crashes on Sonoma

As an app developer, I am currently beta testing the newest Macintosh operating system,14.0 Sonoma.  I have noticed a bug in QuickBooks that is 100% repeatable. Every time I click a drop-down menu, such as selecting an account, it will immediately crash. This is not company specific as I have four different companies I am running and it happens on all of them. How can I get this to the software team so they can be in working on a solution?

Solved
Best answer September 28, 2023

Best Answers
Ethel_A
QuickBooks Team

Crashes on Sonoma

Hello there.

 

Currently, there is an ongoing investigation about being unable to open company files after installing new macOS Sonoma. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue. 

 

Please know that this is a top priority for us. And it will continue to be so until fully resolved.

 

As of the moment, we can't tell when this issue will be resolved. Thus, I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

 

Here’s how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and select Continue and then Continue with my account.
    • If you don't already have an account, make sure to Create a new account.
  6. We'll email you a single use code. Enter your code and select Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  7. Choose to chat with us or Have us call you.

 

I'm also adding these articles you can read to help you export reports in the future: Export reports as Excel workbooks in QuickBooks Desktop.

 

Don't hesitate to post again here if you have any other concerns about managing invoices in QuickBooks Online. I'm just around the corner ready to lend a hand. Have a good one and keep safe.

View solution in original post

483 Comments 483
MariaSoledadG
QuickBooks Team

Crashes on Sonoma

Let me direct you to the right support so you can ask your questions about crashes on Sonoma, Bobby.

 

Intuit has a dedicated software development team that is committed to helping you achieve your goals, systematically analyzing your process, and providing focused innovation. 

 

You can reach out to our Intuit Developers Team so they can help you with the app. From here, you'll be able to ask questions and get answers from other developers, and be guided on what you are supposed to do. 


Furthermore, to know more questions about QuickBooks Desktop, browse some of our help articles for more details: QuickBooks Desktop Help Articles.

 

Please get back to us if you have any other concerns about developing an app. The Community is always here to answer all your needs 24/7. Have a great day!

Devon_H
Intuit

Crashes on Sonoma

Hello  @Bobby1432 ,

Thanks for reporting this crash.  And thanks for giving QuickBooks Mac a try on macOS Sonoma betas.

What version of QuickBooks Mac are you running when you encounter this?

 

I would like to get some more information from you about the crash, including any QuickBooks crash logs you have on your Sonoma system.  Please send me an email with your contact info to 'QuickBooksMacBeta' (at) "Intuit.com".   We are currently conducting external beta testing of a new version of QuickBooks Mac.  If you would also like to participate in external testing, please let me know.

 

Thanks for helping us improve QuickBooks Mac.

 

- devon

Bobby1432
Level 2

Crashes on Sonoma

I'd love to participate.  I have sent the logs you requested.

Bobby1432
Level 2

Crashes on Sonoma

I have sent the crash logs to the email requested. I'd be happy to participate in your beta testing process as well.

tlenzmeier
Level 4

Crashes on Sonoma

I can't even use QB for Mac. The program starts and I log in and then nothing. I actually had to downgrade the OS in order to get back to my companies.

tlenzmeier
Level 4

Crashes on Sonoma

I'd like to participate.

sb3421
Level 2

Crashes on Sonoma

I had to downgrade Mac OS as well, qb does not even open, login screen and then nothing.

Mark_R
QuickBooks Team

Crashes on Sonoma

Hello there, @sb3421.

 

I appreciate you downgrading your MacOS to use QuickBooks Desktop (QBDT). Since it still doesn't work, let's clean install your QuickBooks Desktop for Mac so you can open and work with it. Let me guide you through the process.

 

Before doing so, you should have a backup copy of your company file so you can use it to restore when reinstalling the software.

 

Firstly, let's uninstall your QBDT for Mac. Before uninstalling, have your QuickBooks Desktop download file (or installation CD) and license numbers ready. Here's how:

 

  1. Close your QBDT for Mac.
  2. Go to the Finder menu, then select Applications.
  3. Drag the QuickBooks icon to the Trash.

 

Then, remove the QuickBooks PLIST files. To do so, you can follow the steps below:

 

  1. Go to the Finder menu.
  2. Hold down the Option key, then select Library.
  3. Open the Preferences folder.
  4. Find PLIST files that contain com.intuit.QuickBooks20XX, then move them to the Trash.
  5. Note: XX is the QuickBooks version you’re using.
  6. Empty the trash.

 

Once done, restart your device and reinstall QBDT for Mac.

 

Just in case you want to know more about QuickBooks for Mac, you can check out this user's guide for more guidance: QuickBooks Mac Plus User’s Guide.

 

Come back to this post if you have other concerns or follow questions about this. I'll be around to provide further assistance.

sb3421
Level 2

Crashes on Sonoma

Hi,

 

 

I did the clean install but still nothing after qb login screen.

this happened only after the Sonoma 14 install.

I did not roll back the update because it is not such a short process.  I am still in Sonoma.

I would rather fix this problem than downgrading OS.

 

sb3421
Level 2

Crashes on Sonoma

I feel like it cannot launch the sidebar controls that float and gets stuck.

Bryan_M
QuickBooks Team

Crashes on Sonoma

We're pleased to have you back here, @sb3421. We understand that downgrading your OS isn't a great deal for you since it will take a lot of time. 

 

We have here some additional insights about the concern that is helpful on your end. Since the SONOMA 14 OS is still in its BETA release, the QBDT Mac system doesn't support it yet. Which might cause the issue you're encountering in the system. 

 

With this, we recommend downgrading your OS to continue using QBDT Mac smoothly. We can refer to this article for the supported operating system for Mac: System requirements for QuickBooks Mac Plus 2022.

 

Moreover, we can read this article to learn more about QBDT Mac: QuickBooks Mac Plus User’s Guide.

 

Your experience today was a challenge. Remember that we're always here, willing to lend a hand if you need it. Just click the Reply button below, and respond to you as soon as possible. Keep safe, and have a good day.

tlenzmeier
Level 4

Crashes on Sonoma

Nice tip but it didn't work. After reinstalling, the program didn't respond; just the spinning wheel of death. I sent an email asking to participate in the beta program but have not heard back.

Adrian_A
Moderator

Crashes on Sonoma

Hi, tlenzmeier.

 

I appreciate your participation in the SONOMA 14 OS that is still in beta release.

 

We receive a large volume of feedback and inquiries, so it may take some time for us to respond to each one. Rest assured, we received your email and may respond to it the soonest.

 

Also, feel free to browse this guide for more information on managing your QuickBooks Desktop for Mac: QuickBooks Mac Plus User’s Guide.

 

I'm always a post away if you have QuickBooks concerns.

tlenzmeier
Level 4

Crashes on Sonoma

I have asked to participate in the QB/Sonoma beta program. When can I expect a response?

Anonymous
Not applicable

Crashes on Sonoma

Any update to this issue?  Mac Sonoma is about a week or so from formal release, but the QB for Mac (both QB 2021 and QB 2023 Plus) don't open in Sonoma.

tlenzmeier
Level 4

Crashes on Sonoma

Wondering the same thing! Another fine QB experience.

LeizylM
QuickBooks Team

Crashes on Sonoma

I can see what you've been through about dealing with Sonoma and we know how much time it can take when something isn't working the way you need it. 

 

As mentioned by my colleague above the SONOMA is still in beta release, which means not fully public release. Although we don't have a specific time frame as to when this will be mediated upon, rest assured, we're actively working to sort everything out. 

 

I suggest visiting our reference page, which contains updates to the new enhancements of all QuickBooks Products every month: QB Firm of the Future.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

tlenzmeier
Level 4

Crashes on Sonoma

Sonoma will be released on September 26th. That's 10 days from now. When will QB be functional? You've had months to figure this out.

sb3421
Level 2

Crashes on Sonoma

This is really bad, what do we do now? Turn off updates in Mac?

DivinaMercy_N
Moderator

Crashes on Sonoma

I'll share some updates and insights about the macOS Sonoma for QuickBooks Desktop Mac, @sb3421.

 

Yes, it's correct that Apple will release macOS Sonoma on September 26th. However, Intuit has not yet certified macOS Sonoma for company use. That said, please refrain from updating your machines and I recommend to keep checking the macOS standards site for our official timeline and announcement for the Intuit-wide release.

 

Should you have anything else to share or ask about the QuickBooks operating systems, please don't hesitate to leave a reply below. I'll jump to this thread to provide answers and additional assistance. 

tlenzmeier
Level 4

Crashes on Sonoma

Regardless of whether or not you've certified it is besides the point. A veritable raft of applications are already able to run flawlessly on Sonoma. The real question is why haven't you certified it? The fact you haven't and the fact that you said not to update means we have to suffer through on our existing OS while you try and figure it out. 

danricks1
Level 1

Crashes on Sonoma

Once again, Intuit caught with their pants down and only making excuses.

sb3421
Level 2

Crashes on Sonoma

wow and you think this is an ok answer?

intuit did not know it did not work from the beginning until we called and spent a day to roll back updates, intuit did not fix the problem up to this date. moreover we have to check a link that does not work to get updates on the issue.

tlenzmeier
Level 4

Crashes on Sonoma

I'd like to know WHEN this issue will be remedied by QB!

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