Thanks for joining the Community, 5247719969481010.
Since a link isn't working while using QuickBooks, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if the link works properly.
Here's how to access incognito mode in some of the most commonly used web browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
If links are loading correctly while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data.
In the event links continue not working properly while browsing in incognito mode, you'll want to confirm you meet each of the platform's system requirements.
If none of the troubleshooting processes mentioned above resolve your problem with the link not working, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
I've also included a detailed resource about working with financing options which may come in handy moving forward: Understand customer financing options
Please feel welcome to send a reply if there's any additional questions. Have a wonderful Thursday!
