customer service

Hello, sayler.

I understand your desire to get in touch with live support. Before that, allow me to help you with your login issue in QuickBooks Desktop (QBDT).

You can use the Automated Password Reset Tool for QuickBooks Desktop to reset your Admin password so you can log back into your company file.

If this doesn't work, I suggest contacting our QuickBooks Care Team. However, our phone support is currently unavailable due to COVID19 which affects our staffing. For now, you can reach our Chat Support instead.

Here are the steps to contact support:

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. In the Have a Question? window, enter a topic.
3. Click Contact Us.
4. Hit the Stat Messaging button.
   

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

there is no customer service and the link that the AI computer on the phone gave me doesn't work. Looking into switching to Freshbooks, anyone tried it?

@penny26 

Check your PM. Contact us to purchase our conversion service if required.

I'd love to help you with your issue, @penny26.

To make sure I’m on the same page, will you please provide additional information about the link you're referring to? I'm determined to figure this out for you, and any additional information you can provide will help to ensure a timely solution.

In the meantime, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks Desktop Help articles.

I'll be looking forward to hearing back from you. Simply tap the Reply button. Have a great day.

I can't access by banking, I can't sent quotes or invoices. I've been locked out for DAYS and I can't do anything. There is ZERO customer support, the site doesn't work, the number they keep generating for South Africa doesn't even work. HOW THE FCUK AM I SUPPOSED TO MAKE A LIVING IF YOU LOCK ME OUT FOR NO REASON AND I CAN'T DO BUSINESS. My ENTIRE stock list of 12600 items was fed into your product and now I'm locked out. QUICKBOOKS WILL RUIN ME if SOMEONE doesn't help me NOW. WTF is wrong with this company. HELP YOUR CUSTOMERS. I want to talk to a HUMAN, not a  glitchy robot or failed attempt at a chat support site. 

CASE NUMBER: 1598233445