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Level 1

Customer support 💭

Tonight I tried to apply for ppp and got directed to a screen that told me there was a problem and to start a chat the very first thing the support person as was for my EIN this made me very uncomfortable. Was this legitimate support or was my software hacked with a phishing scam?

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Best answer April 24, 2020

Best Answers
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QuickBooks Team

Customer support 💭

Hey there, jdortho

 

Glad to have you in the QuickBooks Community. More then likely you were speaking to an actual support agent. To make sure that you only reach legitimate Intuit Agents I can help direct you to contacting them through your software.

Just follow these steps:

  1. Go to Help, then click QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us: either start a chat or get a callback.

I'm here as well to help in any way possible. If you have any questions don't hesitate to contact me by replying below.

View solution in original post

11 Comments
Highlighted
QuickBooks Team

Customer support 💭

Hey there, jdortho

 

Glad to have you in the QuickBooks Community. More then likely you were speaking to an actual support agent. To make sure that you only reach legitimate Intuit Agents I can help direct you to contacting them through your software.

Just follow these steps:

  1. Go to Help, then click QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us: either start a chat or get a callback.

I'm here as well to help in any way possible. If you have any questions don't hesitate to contact me by replying below.

View solution in original post

Highlighted
Level 1

Customer support 💭

Thank you! That is a big relief

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Level 1

Customer support 💭

My old computer crashed so I need help getting quickbooks installed on new computer and getting back up files

Highlighted
QuickBooks Team

Customer support 💭

Thank you for joining this thread, @JKramer639.

 

Let me share the steps in installing your QuickBooks Desktop (QBDT) on a new computer. Before this, make sure that you have a copy of your QBDT license number and product number. 

 

Here's how:

  1. Open a browser and go to this URL: https://downloads.quickbooks.com/app/qbdt/products
  2. From the Download QuickBooks Desktop field, enter your countryproduct, and your QB version.
  3. Once done, click the Search button. install 1-3.JPG
  4. Hit Download
  5. Just wait for the .exe file to finished downloading. install 4-5.JPG

Once done, follow the on-screen instructions for the installation. 

 

Now, when QuickBooks is already installed. Please follow the steps below to restore the backup copy of your file:

  1. If your backup copy is on an external drive, you'll need to move it to your local hard drive first
  2. After moving the backup copy, open your QuickBooks and go to the File menu.
  3. Select Open or Restore Company
  4. Click Restore a backup copy and then Next.
  5. Choose Local Backup and hit Next.
  6. Browse your computer for your backup company file. It should look like this: [Your company name].qbb.
  7. Pick a folder to decide where to save your restored company file. Then click Open.
  8. Select Save, when you're ready.  

For more information in restoring your backup copy, please refer to this article link: Restore a backup of your company file.

 

Also, if you want to create a compact version of your company file  that's small enough to send in an email or put on a USB. You can read through this article for the detailed process: Create and open a portable company files in QuickBooks Desktop

 

Feel free to leave a reply below if you have additional concerns about QuickBooks. I'm always here to help you. Stay safe and take care always, JKramer639.

 

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Level 1

Customer support 💭

i have several intuit accounts.  I downloaded desktop pro 2020 and had to restore my computer to before I downloaded it.  I tried uninstalling it and re installing it to no avail.  the quickbooks page won't even let me log in to my account....it keeps telling me there is no user with that name.  I paid for support and got no support at all.  this email is rediculous....I could have had this problem solved in no time if I could have spoken to someone.  I cancelled my subscription because I could not get any support.  Now I can not revert to my qb 2012 because it said I opened it with a newer version.  I tried downloading it several times and everytime it said my license and/or product # were invalid.  I need some support here!!!!!!!!!!!

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Level 13

Customer support 💭

@cayenne1227 

I noticed your issue in other post. Are you able to find your license in CAMPS?

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Level 1

Customer support 💭

I cancelled the subscription because I could not get any support.....yes, i found the license and it still won;t take it....I cancelled subscription...I did not want to, but I could not get support.....now when I want to resubscribe it wants to charge me 317.00....what is going on here???

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QuickBooks Team

Customer support 💭

We don't want you to feel this inconvenience, @cayenne1227. Please know that helping you is our top priority.

 

I appreciate you performing some troubleshooting steps so you can log in to our QuickBooks account. 

 

Since you've got a message that your license number is invalid upon installing it, I highly suggest contacting our Support Team. One of our agents will check on your account and provide you the correct license number you can use for your QuickBooks Desktop installation. And they can also check on the subscription charges.

 

We've recently made an update as to how our customers can get support. To streamline the process, it's done within the product. Since you can't go through to your QBDT account, you can use our test-drive or download a trial version to contact our support using the product. Here's how:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Select Start messaging.

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a good day.

Highlighted
Level 13

Customer support 💭

You mentioned "subscription". If you were using QBD Pro Plus or Premier Plus, once you canceled it, you may have to purchase a new subscription. Consider purchasing a one time license instead.

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Level 1

Customer support 💭

I am having a MAJOR PROBLEM with my payroll direct deposit and am not able to contact anyone. Neither of the options (chat or callback) are available on my help screen. There is no way to call anyone. I NEED HELP. What do I do? 

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Moderator

Customer support 💭

Thanks for sharing this with us, freshchurchsc.

 

What specific help do you need with direct deposit payroll? Please tell me more about it so I can help you find a solution.

 

For the support function, please take note of our operating hours for chat support. Due to COVD19 our phone support staffing is affected. You can still contact us using our char support. If you're unable to reach us, you may try again at a later time.

 

Please see this article for more details: Support hours and types.

 

Here are the steps to contact support:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
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Be sure to get back to me if you have additional questions. I'd be more than happy to assist you further. Wishing you well.

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