Direct deposit of vendor payments

Welcome to the Community, STCentury.

If your vendor is having trouble identifying what a particular payment was made for, I'd recommend informing them to get in touch with our Customer Care team. They'll be able to pull up their account in a secure environment and conduct further research with them.

In the event they're using QuickBooks Desktop, they can get in touch with Intuit while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

If they're using QuickBooks Online, they can get in touch with our Customer Care team while signed in:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

They'll want to be sure to review our team's support hours so they'll know when agents are available.

I've also included a couple detailed resources about working with direct deposit which may come in handy moving forward:
 

• Pay a contractor with direct deposit
• Set up & manage direct deposit for your contractors

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Wednesday!

Why would you suggest my vendors, who don't use QuickBooks, contact customer care?  We use QuickBooks and want to know how to identify the bill reference number when initiating a direct deposit to them.  Seems to me this would be easily enough to accomplish because there used to be a checkbox on the pay bills screen to include the reference number when initiating ach payment.

Why would my vendors contact customer care?  They don't use QuickBooks.  This answer doesn't help me at all.

I'll share information that could help you get through this.

The option to include a reference number when initiating a direct deposit is unavailable in QuickBooks Desktop. As a workaround, you can send confirmation for your vendor to check through email. First, you need to set up your contractor's direct deposit. Here is how:

1. Open the Vendor Center.
2. Choose a vendor and double-click their name.
3. Select the Additional Info tab, then pick the Direct Deposit button.
4. Enter your Direct Deposit PIN and click Continue.
5. Follow the on-screen instructions until you get to the Confirmation screen. Now, you can set up your independent contractors for direct deposit. Be sure to double-check the bank account with your contractor.

For detailed information, refer to this article: Set up and manage direct deposit for your contractors.

You can also visit these articles you can use in the future:

• Pay bills in QuickBooks Desktop.
• Use Online Bill Pay in QuickBooks Desktop.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.