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Uammannaq
Level 2

Do bugs ever get fixed?

We've reported huge bugs several times over an 8-month period, but there are never any updates or fixes. Anybody know how to get attention to any of these issues?

 

(E.g. - When PayPal transactions are accepted, they often create multiple register entries for the same transaction, along with duplicate sales receipts and expenses. We've submitted bug reports, developer bug reports, and general feedback - as well as just contacting basic support, but we'd really like to find a way to get more attention to major issues like this, since they surely affect any QBO user who also connects a PayPal account.)

Solved
Best answer February 18, 2019

Best Answers
JessT
QuickBooks Team

Do bugs ever get fixed?

Hello zendoodles,

 

Yes, we fix bugs.

 

When we read a post, we have to identify if it's really a bug or just an unexpected behavior that we can fix here. Or, is there a workaround to make sure a poster is able to work with his books? Then, if we can't do something about it anymore, that's the time we request for a call.

 

We encourage posters to call, so our phone agents can get additional details of the issue. They need to have screenshots, replicate the scenario on the QBO company of the poster, get the account information of the affected user, quantify the affected users, etc. This way, our engineers will have enough information to find the root cause and carefully create solutions that will not affect other functions. Also, there are things that can't be done here for security reasons. This why we request for a call.

 

On the other hand, I like the idea of not expalining the scenario again when reaching out to our phone support. I'm sharing this to the management team.

 

Please keep on posting here. We're just around to assist you.

View solution in original post

26 Comments
Anonymous
Not applicable

Do bugs ever get fixed?

Hi, Uammannaq.

 

Upon checking, this PayPal issue has been escalated, and our engineers are currently investigating this unusual behavior. They’re gathering as much information as they can to come up with the fix.

 

Moreover, we appreciate your efforts in contacting our support team to report your experience about the issue. Rest assured you’ll be notified through your email once they release updates.

 

Please don't hesitate to reach us again if you have other questions. 

Uammannaq
Level 2

Do bugs ever get fixed?

Well that's interesting for that issue, although we've been told that the exact same issue has been elevated to developers before.

 

But how about other bugs?

 

For example, since December 3rd, all PayPal fee reversals import as $ spent rather than $ deposited. Presumably, this is due to PayPal changing something with their API, but it's nonetheless an issue that we can't get anyone at QBO to take seriously enough to fix.

 

So I wasn't asking the question rhetorically when I asked if anyone knew how to actually escalate these bugs.

Malcolm Ziman
Level 10

Do bugs ever get fixed?

I have submitted maybe a hundred bug reports (that's an exaggeration; but it's dozens). Never heard anything (except the automatic immediate response), never fixed.  No, correction; I noticed one that was fixed, months later

zendoodles
Level 1

Do bugs ever get fixed?

It turns out you can't actually report a bug here, you have to find the hidden magic phone number, wait on a phone for at least 10 minutes to talk to a human, then explain your bug again to a person who may or may not be qualified to take the report. On a telephone... who does that anymore?

 

https://quickbooks.intuit.com/community/Banking/How-to-match-a-receipt-to-the-downloaded-bank-deposi...

 

Great way to keep your bug report numbers low.

JessT
QuickBooks Team

Do bugs ever get fixed?

Hello zendoodles,

 

Yes, we fix bugs.

 

When we read a post, we have to identify if it's really a bug or just an unexpected behavior that we can fix here. Or, is there a workaround to make sure a poster is able to work with his books? Then, if we can't do something about it anymore, that's the time we request for a call.

 

We encourage posters to call, so our phone agents can get additional details of the issue. They need to have screenshots, replicate the scenario on the QBO company of the poster, get the account information of the affected user, quantify the affected users, etc. This way, our engineers will have enough information to find the root cause and carefully create solutions that will not affect other functions. Also, there are things that can't be done here for security reasons. This why we request for a call.

 

On the other hand, I like the idea of not expalining the scenario again when reaching out to our phone support. I'm sharing this to the management team.

 

Please keep on posting here. We're just around to assist you.

View solution in original post

lvoorheis86
Level 1

Do bugs ever get fixed?

How do I report a bug?

Malcolm Ziman
Level 10

Do bugs ever get fixed?


@lvoorheis86 wrote:

How do I report a bug?


Until a few weeks ago you were able to click on Gear>Feedback within QBO, and select "Bug" before submitting.  But they have removed the Bug option. So now no more bugs!

Uammannaq
Level 2

Do bugs ever get fixed?

Ironically enough - I just talked to a very nice and helpful QBO support employee today, and she was very explicit about how even they can't report bugs (prompted by the fact that when she saw the bug I showed her, she immediately said there was pretty much nothing she could do - that the Intuit team just tells them to direct customers to the Feedback option - where nothing ever happens).

MHERBST
Level 1

Do bugs ever get fixed?

No they do not in an reasonable time frame, if at all.

Bugs obviously should get immediate attention. Just reported one more, where as when you send out batch emails for over due invoices out of the income tracker, creates out of nowhere an html line like a QB tracker.

<img src="https://qbdtemailnotifications.api.intuit.com/v1/tracking/notification/a67a461d7b224de6acdfcf0b341e3..." width="1" height="1" />

 

Answer of the service person - no solution, its a bug and you can report it to our team, so that they can fix it in the 2020 release. Hahaha. Not going to happen, even if I would do it.

And then there are basic features that should be there at the first place, not a bug, but in this same example, it should let US choose which template to use or make it edible. Not only does it make sense to have, it may also give us a way to fix their bug.

Jancarl
Level 2

Do bugs ever get fixed?

I'm not sure, I'm currently experiencing problems logging in using Chrome, it seems to be working on Firefox. It's been 3 days like this and can't really find support for it anywhere.

JenoP
QuickBooks Team

Do bugs ever get fixed?

Hi there, Jancarl. 

 

Are you getting the "Oops, Something went wrong" error when logging in to QBO using Chrome?

 

Our engineers have recently identified that the issue is caused by a third-party application called IBM Security Rapport. Let me give you this post for more details: Unable to Login to Quickbooks Online - "Oops, Something went wrong".

 

In the meantime, you can continue logging in to your account Mozilla or other supported browser.

 

Visit us again if you have other questions. 

 

 

sahelchris
Level 2

Do bugs ever get fixed?

no, and this is the reason i'm switching to xero. bye qb!

approvedjosh
Level 1

Do bugs ever get fixed?

Me too....

BrentV
Level 3

Do bugs ever get fixed?

yeah. I have 3 companies with QBO and gonna ask my accountant to switch to xero... these bugs and lack of R&D &^%$#@ me off...

Why do I have to use a scroll bar to view my templates when i reduce a window ??? ffs

Can't copy customer in one company to paste existing company details and just amend name and email... I have to create and rewrite the whole bloody card... So I have to fill out 25 complete cust. cards for one company client... great work Intuit, give me more work I don't need to do...

Such simple stuff...

sahelchris
Level 2

Do bugs ever get fixed?

There are a few very obvious issues with QB. I can't even imagine looking at the code, it must be a complete mess, hence why you can't do a quick fix on a lot of issues. Intuit doesn't have that much of an investment in fixing the issues, because as the gold standard people are going to use it regardless of the bugs.

 

Here's one, for example, when you add a new project, you can't access the project in an invoice until closing and restarting the program. Which probably means you're not using a generator for the list. Or something.

BrentV
Level 3

Do bugs ever get fixed?

In one word to your Quote; "Yes, We fix bugs."

8|_|115]-[17

 

All the years I have been using QBO, I've never seen an improvement, an addition or a bug fixed.

 

In my world, a bug is fixed when there is an update and when there is 100,000 complaints. If people aren't complaining and living with a nuisance, QBO will not take the initiative to fix a bug.

 

I've reported numerous bugs, by calls, and nada mate, nada... Still the same issues.

 

I've switched from MYOB, to Saasu to QBO (following my bookkeeper). I wanted to leave QBO a long time ago (but Bookkeeper won't and another reason I won't disclose) and the only reason being is 'QBO does not update, or fix bugs." A proactive company is one who audits its own system, not wait for 100,000 complaints before action is taken. That is not proactive, that is reactionary....

 

 

BrentV
Level 3

Do bugs ever get fixed?

There is alot of bad coding in QBO... Too many paying subscriptions ($6.8 billion revenue 2019) to really be proactive and invest into a team to overhaul the system and fix bugs... But they are mounting...

You would think with $1.5 billion in net income, the system would be outperforming any other system in functionality. But it doesn't at all... That's why there are so many 1000's of so called QB experts out there waiting for end users...

Even my bookkeeper sometimes scratches their head why some transactions end up where they do...

ntuitiveitisnot
Level 2

Do bugs ever get fixed?

Then why does Quick Books 2020 put this (what tracker?) at the end of every email message that accompanies a sent invoice?

 

img src="qbdtemailnotifications api intuit.com v1 tracking notification" width="1" height="1"

 

This is partially stripped to allow me to post - YOUR TECH CHAT WOULDN'T Let me send an image of this either!! USELESS SUPPORT

 

This is triggering spam detectors all over

Rejeil_O
QuickBooks Team

Do bugs ever get fixed?

Hello there @ntuitiveitisnot,

 

You can check your invoice template in the send form preferences to see if there's a link in your footer. Instead of entering the link, you can attach the screenshot or images in your template. Let me walk you through on how to customize your invoice template. Here's how:

 

  1. Go to your Edit menu.
  2. Select Preferences.
  3. Choose the Send Forms tab.
  4. Click the Company References menu.
  5. Look for the template that you've currently used for your invoices, and hit the Edit button.
  6. Customize your template.
  7. Click the Save button.

 

If the problem persists, you can contact our QuickBooks Support. Since they have the tools to fix your QuickBooks Desktop account. 

 

In case you need help about invoicing, bank activities, reports, account management and many more, refer to this article link: 

 

If you need further assistance, feel free to drop a comment below. Have a great day!

ntuitiveitisnot
Level 2

Do bugs ever get fixed?

This does not address the error.

Setting the invoice template to QB services default, does not eliminate the issue.

 

Kendra H
QuickBooks Team

Do bugs ever get fixed?

Hey there, @ntuitiveitisnot.

 

Thanks for following up on this thread. 

 

My colleague, @Anna S, have already answered a similar question you've posted. You can refer to this link if you haven't already checked it yet: https://quickbooks.intuit.com/learn-support/en-us/other-questions/invoice-email-message-adding-track....

 

Please feel free to comment below if you have any more questions or concerns. Have a safe and productive weekend ahead!

 

 

 

 

CraigheadHouse
Level 1

Do bugs ever get fixed?

All of a sudden yesterday, when posting a donation to Undeposited Funds, QB SUBTRACTS the amount of the the donation from our checking account. I hadn't posted the deposit or specified the checking account in the transaction. I contacted QB. They said I have to buy a new version because the Premium Nonprofit Edition 2014 is no longer supported. Donations posted correctly earlier yesterday but don't any longer. Any suggestions as to what we can do?

SarahannC
Moderator

Do bugs ever get fixed?

Hello CraigheadHouse,

 

I see how important to post transactions to the correct account and not be subtracted by the system. Odd behaviors may sometimes happen when the program is outdated. The same as what they have shared, the Premium Nonprofit Edition 2014 version is no longer supported.

 

If you're ready to get the latest versions of QuickBooks, you can follow the steps below:

 

  1. Go to this link: Downloads & Updates.
  2. Select your county, product, and the latest version.

 

Then, you can check these articles where you can gather more details about the system requirements of QuickBooks Desktop:

 

 

Lastly, you can visit the articles below for additional guide when posting transactions to one of your accounts:

 

 

Please don't hesitate to post again if you have other questions. Stay safe and healthy!

CraigheadHouse
Level 1

Do bugs ever get fixed?

Odd behaviors happen when the program is outdated. Does Intuit program these odd behaviors into QuickBooks, sort of like planned obsolescence in 1950s automobile industry? I'm surprised not to hear that I should reinstall QuickBooks when a basic function has been corrupted.

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