Error Message and Program Crash when editing and adding bank feed transactions

Let's get rid of the error so you can continue working with your bank transactions, Lochkelly.

The System Exception error occurs if there are special characters added or the payee, vendor, or rules are damaged. Before we proceed to the troubleshooting steps I'd recommend updating the QuickBooks release version and doing the Verify and Rebuild process. This would help us ensure that there are no further damage on the company file.

After that, we can start working with getting rid of the error. The detailed steps to do this are laid out in this article: Fix System Exception Errors.

Let us know how this goes so we can further assist you. Have a great day!

Why do special characters cause an issue? If they're valid for OFX files, QuickBooks should just work!

This has started to happen to me as well.

ONLY since Desktop Pro 2021 (the past 13 years haven't had this issue).

This ONLY happens on transactions one is editing to add more Payment Details -- in CLASSIC mode.

This is a fundamental feature of Bank Feeds -- poor programming has broken this and you are

telling us all to edit every single vendor to check for Ampersands???  Or worse -- telling us to

re-install Quickbooks?

Why on earth would an '&' crash Quickbooks?  

Any junior programmer knows how to deal with ampersands in strings. Programming 101.

You would have X thousands of customers waste hours and hours and hours instead of having

one programming put in a 30 second fix?

Let's work together and isolate this issue, @Ads Suck.

I want to make sure we're on the same page so I can provide you the right resolution. Were you able to update your QuickBooks Desktop (QBDT) and run the Verify Rebuild tool shared by my colleague JamesDuanT above? If not, I recommend performing it to get around this case.

If you have, and the issue remains, I recommend downloading our QuickBooks Tool Hub tool and run QuickBooks File Doctor to fix this. This scans your file for errors and resolves it right away. I'd be glad to walk you through the steps.

1. Close your QBDT.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
6. From the tool hub, select Company File Issues.
7. Select Run QuickBooks File Doctor and select your company file from the drop-down menu. If you don’t see your file, select Browse and search to find your file.
8. Select Check your file (middle option only) and then Continue.
9. Enter your QuickBooks admin password and then select Next.

You can also see these articles for more details and additional troubleshooting steps: 

• Fix company file and network issues with QuickBooks File Doctor
• Fix System Exception errors

Once you're all set, you might want to check out these resources for guidance. These can guide you on how to categorize and reconcile your accounts flawlessly:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Reconcile an account in QuickBooks Desktop

You can count on me if you still need help editing your transactions. I can also assist you with other QuickBooks concerns. Stay safe! 

I always have to laugh when you Quickbooks support people just blindly copy and paste what you believe is the closest issue without actually adding anything of use to the conversation.  But I am glad that at least someone is paying a little attention, although I'm sure none of this every gets back to the real development team.

I don't have a Company File issue -- so I am loathe to waste hours of my time with the huge possibility that I will corrupt my system. I have real work to do -- not spend my time debugging your program.

The error pops up and is very specific to a very specific action -- adding payment details to lines on a credit card bank feed.  This happens on *ALL* different credit card accounts -- so it is NOT my vendor and NOT my bank feeds that are causing the problem.

I am using the express bank feed (middle option and the one that behaves as previous versions did) because the NEW feature available for QBDT 2021 only shows you 3 lines at a time and is formatted for someone using a cell phone -- NOT a desktop.

I don't need help on how to categorize or deal with the transactions -- I've been doing this for 13 years already.

The pop-up WINDOWS error exception occurs - I click OK -- the window goes away and the transaction has *ALREADY* been entered.

This is a programming / developer issue -- NOTHING to do with my data, my vendors or my bank feeds.

This is a REPEATABLE issue using multiple vendors and bank feeds.

This is nothing to do with my data or my company file -- as everything works perfectly except for

a frigging annoyins system exception pop-up.

My company file verifies and backs-up perfectly.

This is a repeatable programming error. Not a random error.

Hi there, Ads Suck.

I appreciate you for sharing your thoughts about this error when editing and adding bank transactions in QuickBooks Desktop (QBDT).

Thanks for letting us know the results of the steps you've taken so far. Since non of them works, I’d recommend contacting our technical support team. This needs a deeper investigation and they can take a closer look at your concern using some special tools like screen sharing. 

Here's how to reach them:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.
   
   

 To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

You may find this article helpful when managing Bank Feed transactions in QBDT: Add and match Bank Feed transactions in QuickBooks Desktop.

Feel free to visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

Don't hesitate to let me know if there's anything else you need help with while working with bank transactions. Have a good one.

It is a complete waste of my time to contact technical support over this issue.  Others have reported the issue. It is easily repeatable. There is nothing unique about what I am doing.

The pop-up exception occurs EACH and EVERYTIME that I 'Add More Details to Payment'.

This pop-up execution occurs regardless of what bank feed is used. This is not a 'my data' issue.

Others are reporting the same. This is a programming and testing issue.

Spending hours with technical support is a useless endeavor as until your QA team actually tests the developers code nothing will change.

The exception occurs EACH and EVERYTIME I use the 'Add Details to Payments' in the Bank Feeds.

It occurs *AFTER* QBDT has added the transaction successfully.

So the 1 second it takes me to click OK would be the equivalent of 3600 such clicks for only ONE hour with tech support.

Additionally you are suggesting screen share and sharing the viewing of my data by some unknown person in some unknown location?

The better solution would be to have the appropriate programmer who is responsible for that piece of code check their work and correct their errors.

Hi Lochkelly,

I have the same issue as you had in 2020, have you been able to fix your problem ? if yes could you please share the solving with us ?

Thank you

I wish you didn't have to go through these hoops when editing or adding bank transactions in QuickBooks, @SamM14.

Fixing the System Argument Exception error is our top priority. This way, you can add or edit your bank transactions as soon as possible. 

Have you gone through the basic troubleshooting steps outlined by my colleague  JamesDuanT and JasroV above? If you haven't already, I'd advise you to do so. 

If you have and the problem remains, I'd advise contacting our technical support staff. Our support can do screen sharing to investigate the error deeper. They can also submit a ticket to our engineers to examine the issue further. To reach them, please follow the steps outlined by Charies_M. Then, contact them within business hours to ensure a swift response.

Once everything is fixed, you can add or edit your banking transactions. 

You can also bookmark our Banking FAQs website for future reference. This page contains instructions for reconciling accounts and managing deposits, bank transactions, and other related matters. 

If you have any additional queries regarding your bank feeds, feel free to get in touch. I'll be pleased to address all of your questions. Take care. 

My problem hasn't been fixed, I have tried to contact support as well and they only wanted my money, they forced me to make a subscription, after I told them I don't want one because I'm in no need of such thing they hang up.

Literary the worst support I ever had, I still can't believe it, all I have right now is a huge disappointment for Support and this annoying error.

Thank you for the update, SamM14.

This isn't the kind of experience that we want you to have, and I understand that you've already spoken to QB Desktop Support. However, I'm going to let you contact them again so they can check this further. Just tell them again that you don't want to upgrade at this point.

Alternatively, you can manually enter your bank transactions while this is being checked so you can still contnue working on your records.

Let me know if you have any other questions. I'm just around to continue helping you.