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Level 2

Error when importing Desktop info to new Online account

I keep getting the message Error before you can import this information you must sign into QBO and delete employees.  I have changed the payroll to online payroll under preferences on my desktop QB and have made sure there are no employees in the new online account I'm trying to import data to.  Does anyone have any other ideas?

Solved
Best answer 01-10-2020

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Level 2

Error when importing Desktop info to new Online account

Thank you for your help!  I did get a hold of a person that was able to tell me that my 2015 pro quickbooks wasn't compatible so I he helped me transfer everything to a trial of 2019 QB and once I get that done I should be able to export.  I'll let you know if this fixes it!

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7 Comments
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QuickBooks Team

Error when importing Desktop info to new Online account

Hi there, Lumberprincess.

 

The error happens when QuickBooks Online detects that you activated payroll features like Billing Hold, Direct Deposit Enrollment, and E-Services Enrollment.

 

To fix this error, you'll need to turn on the payroll in Desktop and turn off the payroll in the QuickBooks Online.

 

If you haven't turn on the payroll in Desktop, follow the steps below.

 

1. Click the Edit menu. Then select Preference.

2. Choose Payroll & Employees.

3. From Company Preferences, select Full Payroll or Online Payroll.

 

Please check this article for addition information on how to fix different errors in converting from QBDT to QBO: How to fix errors when converting from QuickBooks Desktop to QuickBooks Online.

 

You may refer to this article what data doesn't convert when you migrate from QuickBooks Desktop to QuickBooks Online:  What to expect when you switch from QuickBooks Desktop to QuickBooks Online.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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Level 2

Error when importing Desktop info to new Online account

How do I turn off the payroll online?  I have turned on the Desktop payroll to online but that hasn't made a difference.  I had started to work on inserting employees in my online payroll earlier but then deleted the employees I had put in.  Is there something else I need to do to the online payroll?  Also, I had tried a trial a few months back and so I have a second company that shows as one that will be cancelled in a year.  I had exported my Desktop info into that company so would that make any difference?

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Moderator

Error when importing Desktop info to new Online account

Hello there, Lumberprincess,

 

Note that if you've purchased the payroll with discounts, make sure to contact our payroll support first to avoid removing it. 

 

Here's how you can cancel your payroll subscription in QuickBooks Online:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Select Billing & Subscription.
  4. In the Payroll section, select Cancel.
  5. Select Continue to cancel.
  6. Complete the short survey and select Confirm cancel.

Once canceled, go back to your Desktop account and attempt to import the information again.

 

Please let me know how it goes. I'll be around to assist you.

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Level 2

Error when importing Desktop info to new Online account

I am having so much trouble with anything that has to do with help in QB.  I worked on this for 3 hours last night getting passed from person to person and you all are the first people with answers.  Now I can't find anyone who can help me with turning off my payroll and keeping my discounts.  I'm on a chat and have been for 20 minutes and now she's sending me to someone else.   Pretty disappointed in QB help.  I tried the number you have me and he told me to get back on the chat, he couldn't help me.  Starting to wonder if this is the right thing to do since I can't get much help even starting out.   I'll keep you posted.  

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QuickBooks Team

Error when importing Desktop info to new Online account

We really do appreciate this feedback, @Lumberprincess.

 

I just wanted you to know that providing the best possible solutions to our customers is our main goal here in the Community.

 

I hear you and realize the importance of this matter into your business. Let me raise feedback to our managers in the Customer Service Department so this will be taken care of.

 

For now, it would be best to connect with our Phone Specialist. They can initiate a screen sharing so that they can directly view the error in your account. Here's how to connect with them:

 

  1. Select Help (?) at the top right.
  2. Click the Contact Us button.
  3. Enter your concern in the description box.
  4. Hit Let's talk.
  5. Select Get a callback.

callback 1-5 no description..PNG

I want to make sure you are taken care of. You can always visit the Community page if you have questions in the future.

Highlighted
Level 2

Error when importing Desktop info to new Online account

Thank you for your help!  I did get a hold of a person that was able to tell me that my 2015 pro quickbooks wasn't compatible so I he helped me transfer everything to a trial of 2019 QB and once I get that done I should be able to export.  I'll let you know if this fixes it!

View solution in original post

Highlighted
Level 2

Error when importing Desktop info to new Online account

This worked, updating to a newer desktop version before exporting to QB online, thanks so much for all your help!!!

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