Hello there, @hr35.
Let's try accessing your account on a private browser or an incognito browser. This way, we can isolate this concern for a possible browser-related. You can use any of these keyboard shortcuts:
Once logged in, let's try disabling the two-step verification again. Here's how:
Once completed, log out from your QuickBooks account to make sure that all account components are updated. You can check this article to learn more about multifactor authentication in QuickBooks: What is two-step verification?
Also, you can check these resources to know more about the Two-step security in QuickBooks:
Know that I am always here to help if you have other questions about keeping your QuickBooks account safe and secure.
I want to make sure that your concerns are address, @hr35.
Were you able to successfully turned off the two-step verification using the steps I've shared?
The Community and I are always here to help you achieve your goals. Feel free to drop your comments below if you have other questions or concerns. Wishing you continued success!
Turning off the two-step verification should get you rid of getting a call for verification, hr35.
I highly recommend reaching out to our Customer Care Support Team so they can verify your account in a private setting and find out the reason why you're unable to get rid of this prompt.
Here's how to contact them:
Keep me posted on how it goes. I want to make sure your two-step verification concerns are taken care of.