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jim-infinitymich
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

 
27 Comments
Kendra H
QuickBooks Team

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Good afternoon, @jim-infinitymich

 

Thanks for posting here in the Community. I'm here to help show you how to cancel a QuickBooks Cash account. 

 

Before you can close your QB Cash account, the balance needs to be $0. You can either spend your remaining balance or have it transferred to your external bank account. When the balance $0, call the number on the back of your QuickBooks Debit Card. An agent will be able to help settle any remaining questions and information. 

 

I'm including several articles with additional info about QuickBooks Cash accounts:

 

If you have any more questions or concerns, please don't hesitate to comment below. I'm always here to help. Have a good one!

Karen BCAG
Level 2

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

I need to close the QB cash account.  I do not have a card.  This was an old green dot account that updated when I moved from desktop to QBO. I want to be able to accept payments online but not through greendot.

JamesDuanT
Moderator

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Thanks for joining in on the thread, Karen BCAG,

 

Just like Kendra H said, you can use the contact information at the back of the card to reach our support team. Since you don't have the card, I'd recommend contacting our Payments Support team using the details in this link: Contact Payments Support.

 

They'll be able to pull and review your account. After that, they can already assist you with closing the QuickBooks Cash account.

 

The links about QuickBooks Cash were already provided by Kendra on her earlier response. 

 

Keep us posted if you need anything else. Have a great day!

DHillConst
Level 2

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

I don't have my card yet, but so far QUICKBOOKS CASH HAS BEEN A DISASTER!  They are holding my money hostage and making it very difficult to gain access to it.  No one is customer service seems to know anything about it and they direct me to a # that directs me back to the Chatbot.  Can someone please post a # here where I can call an actual person who has knowledge of QUickbooks cash and can also close out the account for me????

Jen_D
Moderator

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

After you sign up and got approved for a QuickBooks Cash account, you should get your QuickBooks Debit Card in the mail within 3 - 5 business days.

 

If you did not receive it, our Payments Team will look it up for you. I want to make sure this is taken care of, but we must protect sensitive data in this public forum. Our agents can help you get the Debit Card or make changes to your account.

 

I know you already contacted our Support, but I recommend getting in touch with them again. Refer to the number in this article: Contact Payments Support


I'll be adding some related articles about this topic that might help you:

Kindly update this thread after you contact our Support. I want to make sure this is resolved and I'll be right here to provide further help.

clpierce
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

terrible product that holds your money ransom - told it not to put my money in this account and it did it anyway.  Also have to reverify an account i've already verified with quickbooks already just so they can hold the money a few more days.  DO NOT SIGN UP FOR THIS IT IS A TERRIBLE DESIGN THAT YOU CANNOT GET OUT OF

SuperAdmin
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Quickbooks makes it almost impossible, be prepared to wait two weeks to get your money out.  They claim their system doesn't remember any banks that were associated with it and they will need to take 3-5 business days to deposit some money in your bank to verify and then take another 5 business days for your to setup the account and another 3-5 business days to transfer the money out.  No options to get anything quicker.  Quickbooks removed my old account without my approval and started funneling money in there without me doing the bank verification they claimed was needed on my end, but its absolutely necessary for them.  Absolutely a scam, do not use Quickbooks Cash under any circumstances.  

westcoast2021
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Can you please give me the phone number to call? 

Tori B
QuickBooks Team

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Good morning, @westcoast2021

 

Thanks for following the thread. I hope you're enjoying the day so far. I'm happy to lend a hand with contacting support. 

 

To avoid long wait times, you can schedule a callback request, and an agent will call you back promptly. I've included the steps to schedule a callback below. 

 

  1. Sign in to your QuickBooks Online company.
  2. Click on Help (?) at the top right.
  3. Hit or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Tap on Callback.

However, you can always post here in the Community any time you need assistance. We're always around to help you out. Take care and have a wonderful day ahead!  

westcoast2021
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Thank you for your reply and getting back to me so quick, the suggestion you gave I have already tried.. but they do not know how to help me closing the " QuickBooks cash" account.. They said to call Greendot? I am so lost and confused 

SashaMC
Moderator

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Thank you for reaching back out to the Community, westcoast2021. When it comes to QuickBooks Cash, Greendot is our partner that specializes in that area, hence why the agent told you to contact them. I am attaching this link which includes their contact information. Please let me know how this goes and if you need any more assistance. Take care!

clpierce
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

the problems with the above statement is a few things:

 

1) I didn't go to their site to sign up for quickbooks cash I signed up with Quickbooks and I don't have any information about my account because I haven't gotten a card from them yet

2) I am still having credit cards go into my quickbooks cash account even after I've set the setting back to go into my original bank account

3) Quickbooks sucks if you can't turn this off and I'll be switching my accounting to something else if that's the case.

bkonnected
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Same thing happened to me. When I saw Quickbook Cash options, I specifically declined the offer bc we do not need this option. As of this week, I am now enrolled, DO NOT have a card, and $1600 quickbooks have and plus fees. Quickbooks defaulted all deposit options to QBC option. I just changed all of this but this is crazy and NOT okay. Now its going to take days to get my money back with little support from Quickbooks.  

BettyJaneB
QuickBooks Team

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Thanks for bringing this concern to my attention, @bkonnected.

 

I'd like like to ensure that your payment concern gets sorted out so you can have your money back.

 

Situations like this are best handled by our Live QuickBooks Payments team. They have the tools to check on your account and provide details about the status of your transaction. 

 

To get this matter taken care of, I recommend reaching out to them. You can do that by following these steps:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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To add up, you can always scan though this link attached to give you more insights regarding the QuickBooks Cash account: Get all the details for everything in the Cash Flow menu including the QuickBooks Cash account, enve...

 

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.

Fffff
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Didn't sign up for this and don't have a card to find the number to call. Please make it possible to cancel online.

JasroV
QuickBooks Team

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Good day to you, @Fffff.

 

To close your QuickBooks cash account, you’ll need to contact the number provided at the back of the QuickBooks Debit Card. There, an agent will help you through the process of canceling it.

 

Since you don’t have one, I recommend contacting our Merchant support team. They have the tools to look into your account and ensure everything is settled before canceling. Once everything is all set, they can walk you through the complete process. 

 

That being said, having the option to cancel your account online isn't possible. We'll need to review it first for security reasons before canceling. This is to ensure the safety and accuracy of your account.

 

Furthermore, allow me to share this link that you can read to learn more about the QuickBooks Cash account.

 

Know that you’re always welcome to get back to me in this thread in case you have other clarifications or questions. I’d be happy to help you. Keep safe. 

Joechris
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

How do you unlink a transfer personal checking from the QuickBooks cash account?

Joechris
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

How do you remove the personal checking account from the QuickBooks cash account? 

Jen_D
Moderator

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Thanks for joining the conversation and sharing your concern with us, @Joechris,

 

I can route you to the right department who can help you with your Cash Account.

 

If you need help disconnecting the bank account linked  to QuickBooks Cash, you need to contact our Payments Support for it. They can provide the steps to unlink the connection and help you settle everything. To get a live rep to help you, click the following link: Contact Payments Support

 

Kindly post an update here after contacting our Support. I'll be waiting for any updates and I'm here to help you anytime. Have a nice day!

Arnes Antics
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

How do you cancel with Greendot if you never got a debit card or account number? I was able to get their number [removed phone number] but I can't talk to anyone without a debit card or account number. The problem is, I never got an account number, a debit card nor did I even sign up for this QB Cash & Envelopes. I'm 3 hours into this and I keep getting the runaround

 

SarahannC
Moderator

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Hello there, Arnes Antics.
 

I got your point on how important to resolve this.

 

You can talk to one of our support team by utilizing the Help icon in your QuickBooks Online account. Please know that you don't need to enter your debit card or account number when trying to reach out to them. 

 

Here are the steps to follow:

 

  1. Within your QBO account, go to Help at the upper-right corner.
  2. In the Search tab, click Contact us.
  3. You'll be asked to enter a brief description of your concern.
  4. Click Continue
  5. Select Chat with us , Have us call you, or Call us
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Anytime, you can check these handy articles for additional information about the program:

 

 

Know that I'm always around to help in case you need one. Take care and stay safe.

LilianaE
Level 3

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Were you able to close it?  I manage to finally empty it because it wouldn't let me transfer, I have 3 case numbers since 3/11/21 and so far no solutions.  Would appreciate any help

LilianaE
Level 3

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.


@SashaMC wrote:

Thank you for reaching back out to the Community, westcoast2021. When it comes to QuickBooks Cash, Greendot is our partner that specializes in that area, hence why the agent told you to contact them. I am attaching this link which includes their contact information. Please let me know how this goes and if you need any more assistance. Take care!


PLEASE!!!!  

then why https://quickbooks.intuit.com/learn-support/en-us/payments-account/quickbooks-cash-flow-faq/00/45533...

specifically states "When the balance is $0, give us a call at the number on the back of your QuickBooks Debit Card. Our team is available to help you settle everything."

MarioK
Level 1

How do I close quick books cash account? It says to call the number on the back of the card but that number says go online. I hit close account online it says to call.

Awesome reply. The customer said they never got their debit card. How can providing a support number possibly be a security issue? QB makes it super easy to sign up for this bank account but customer support is non-existent. I can't even delete a savings wallet that's no longer needed. And I don't have the debit card (never received it) so I'm simply stuck with month after month select transactions getting sent to this account rather than my primary business checking account, and there seems to be no recourse. 

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