Let me help fix the error you've received, @gabriela4.
Before we start, may I know where did you get the error? Any additional information could help us identify the cause of the issue.
In the meantime, let's try logging in to your QuickBooks Online (QBO) account using a private browser. This way, we can check if it's a browser data issue.
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If you get the same result while using a private browser, I recommend switching to a different one.
As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.
Please know that you can always get back to this post if you have additional questions with QuickBooks. I'll be around to provide further assistance. Have a good one.
I'm back to ensure everything is up and running, @gabriela4.
Were you able to get rid of the error after performing the troubleshooting steps I shared? I can provide further assistance if you encounter any issues with this.
I'll be more than happy to assist you again. Have a great day and take care always.
Hello there, bluebooks-acc.
You can try using this link to purchase QuickBooks Desktop Enterprise. If you still get the same thing, you can contact us so we can process your purchase for you. For more details on our contact support hours and types, you can click here.
Feel free to post your questions here if you need more help. Take care!
I can certainly help you, @bluebooks-acc.
Have you tried other supported browsers?
The HyperText Transfer Protocol (HTTP) 500 Internal Server Error response code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request. Since you’ve already cleared the cache, contacting our Customer Care team is the option so you can purchase Quickbooks Desktop Enterprise successfully.
You can try to visit this website here to get their contact information and learn more about the product. They are available from Monday to Friday starting 5:00 AM until 6:00 PM PST or use this contact feature to reach out to them:
I’ve added this article so you can get started with QuickBooks right away. It contains resources that help your navigation experience easy.
Let me know how this goes. We’ll be right here to ensure you’ll be able to purchase the product. Have a good one.