I have used Novo bank for the past 2 years without an issue with QB connecting. QB has been giving the 103 error since yesterday. My logins are all the same.

I can help ensure you'll get rid of the 103 error message you're getting when logging in to your account, bburches.

QuickBooks error 103 occurs when your QuickBooks Online sign-in credentials don’t match your bank’s website.

Here are the primary reasons why you receive the error 103:

• You have entered the wrong credentials while trying to connect to your financial institution for the first time.
• You have selected the wrong financial institution (there are often many to select from).
• If you are currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

To fix the error, let's confirm your sign-in information is correct. Please follow these steps:

1. Open a new window in your web browser and go directly to your bank’s website.
2. Make a note of the web address (e.g. https://www.bank.com). This may come in handy later.
3. Sign in with the user ID and password you have.
4. Note: If you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
5. If you sign in successfully, know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

Once done, you can proceed to Steps 2 and 3 in this article: Fix bank error 103.

Once everything is set, you can read these references to help manage your online banking transactions in QuickBooks Online:

• Categorize and match bank transactions
• Set up bank rules to categorize bank transactions

You can always find me here if you have any other concerns or further questions about bank feeds. 

You didn't read what I wrote. My creditials are exactly the same. I am getting the 103 error when quickbook tries to connect to Novo to bring over transactions despite correct credentials. This happened once before in March 2021. It's appears to be happening to multiple Novo customers again. Please help

I am having the exact same issue with my business account at Novo.  I am also having the same issue with a client's account at a different bank.  In both cases the credentials have not changed and I am able to log in on the bank's website.  I have cleared my cache.  It did not make a difference. I can not find anything to correct the issues.     

Hi bburches and vlsheffield,

Thank you for reporting. Normally, error 103 will be resolved by reentering your login credentials, as suggested in the article. Since the steps didn't resolve the issue, I would recommend contacting our QBO Support tomorrow from 6 AM to 6 PM PT. This way, they can use more tools to check this further. 

In the meantime, you can download the missing transactions to a supported Web connect file and upload them to the Banking page. You can refer to this article: Manually upload transactions into QuickBooks Online.

Feel free to go back to this thread if you have any other concerns.

Any luck on getting this resolved? I’m experiencing the same issue with my Novo account as well. I’ve reentered credentials, etc. and still get the 103 error as well.

Confirmed this has happened on our account too, including no change in credentials. The connection was broken 2 days ago and I received an email from Quickbooks about the integration failing. Error 103 message as well. Please fix!

Sigh, I am having the same issue with novo...

I am having the same issue. The instructions posted above does absolutely nothing.

It's a problem for us to. Watching for a fix...

I understand how important it's to connect the bank to QuickBooks Online, @blale, @jemiller02, & @SiteArcade. Allow me to suggest an alternative method for all of you to review your account transactions quickly.

We're currently investigating the Novo bank error 103. Our engineers are tirelessly investigating this experience and exploring the root cause. If you haven't already called our customer service department to be included in the list of affected users, I'd advise doing so. 

Here's how: 

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Make sure to reach them within business hours to ensure a swift response. Rest assured that the QuickBooks team will send an email once the issue is fixed.

As a workaround, I'd recommend importing the bank transactions manually. This way, you can categorize and reconcile the account regularly. 

Follow the steps below: 

1. Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
2. Go to the Banking tab on the left side.
3. Click the Link account drop-down and choose Upload from file.
4. Tap Browse and pick the data.

        5. Review all the fields, then tap Next.

        6. Click Let's go to complete the process.

For more information, check out this article: Manually upload transactions in QuickBooks.

Furthermore, visit these articles below on how to resolve upload and bank errors in QuickBooks: 

• Fix bank upload errors in QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online?

I'd be happy to listen and help if there are other problems with your banking transactions. Please leave that in the comment section below, and I'll get you back shortly. Be safe everyone. 

I am having the same problem and just double checked my logins and they are the same.  Thank you. 

Experiencing the same issue.  Integration between QuickBooks Online and Novo Bank is broken.  Receiving Error 103.  Have reset QuickBooks login credentials as well as Novo Bank.  Internal issue, unfixable on the client side.  Please fix issue or at least give us an update regarding a possible fix date.  Thanks

Good day to all of you!

I can see the urgency to resolve the issue as soon as possible. At this moment, we have an open investigation about this error in Online Banking. This means that our engineers are already aware of it and are working with Novo bank for a permanent fix to remove the error.

While we can't provide a timeline or a possible date of resolution, I recommend reaching out to our chat and phone support teams and provide INV-77858 as a reference.

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter. Then, type in the same keyword and press Enter one more time.
3. Select No.
4. Choose between Chat with us or Have us call you.

Feel free to visit us anytime you need more information or help from us. The Community is always here to make sure they are all taken care of.

Same issue. The tech that I spoke with from QBO doesn't have a clue.  Add me to the list of affected users. 

Hello there, @Matthew Abel.

I'd suggest getting in touch with our Customer Support Team again so they can add you to the list of affected users. This way, you'll get an email update. 

To reach us, you can follow the steps given by my colleague above. You can provide this INV-77858 as your reference.

In the meantime, we can import bank transactions manually. I'll guide you on how.

1. Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
2. Go to the Banking menu.
3. Click the Link account drop-down arrow, then choose Upload from file.
4. Select Browse and choose the data.
5. Review all the fields, then tap Next.
6. Click Let's go to complete the process.

Once done, you can now match, categorize, and reconcile them to ensure your books are accurate and there aren't any duplicate transactions. See these articles for more information:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I appreciate your patience while we’re working on this. Get back to me if you have other questions about integrating QuickBooks into your bank. I’m always ready to help and make sure you’re taken care of.

Same problem here exact since 09/26/2023

We appreciate you for updating us here in the thread, Jagdfalke.

I want to inform you that there's an ongoing investigation into this matter. Rest assured that our engineers are working to fix the issue. While we can't provide an estimated timeframe for resolution, I suggest contacting our customer support team to add you to the list of affected users and to receive resolution updates via email.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Select Help (?).
3. Go to the Search tab and select Contact Us.
4. Pick the topic you need help with or tap on Ask about something else, then type in your concern.
5. Click on Continue.
6. Decide how you would like to connect with our support.

For your convenience, you can refer to these support hours:

• For Plus, Essentials, and Simple Start- Monday to Friday at 6 AM to 6 PM PT, and Saturday at 6 AM to 3 PM PT 
• For Advanced- any time, any day.

If you encounter error messages or can't download bank transactions, you can review this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Please reach out if you have further questions about your bank in QuickBooks Online. We are always willing to help.

Consider to use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

Same problem. Getting error 105 when I try to re-enter my Novo Bank credentials. Broken since 9/23/2023.

UPDATE  -  Quickbooks is no longer listed under Novo Bank's Apps... They show Xero, FreshBooks, and Bench, but QBO is gone. I think Novo removed compatibility on purpose.

From Novo FAQs: "Does Novo integrate with QuickBooks?"
No, currently, we do not integrate with QuickBooks. You can link your Novo account to QuickBooks by logging in to your QuickBooks account. 

https://novo.zendesk.com/hc/en-us/articles/360022600271-Does-Novo-integrate-with-QuickBooks-

Hey there, @Nate Bruns. Thank you for reaching out to the Community.

I understand the urgency of connecting your bank to QuickBooks Online to save time in updating your bank feeds.

However, when you can't connect your bank to QBO, you can still manually upload your transactions. Let me guide you on how.

1. Go to Transactions, then Bank Transactions.
2. Click the drop-down button near the Link account.
3. Select Upload from file, then choose Manually upload your transactions.
4. Click drag and drop or select files and pick the file you downloaded from your bank. Then select Continue.
5. Follow the steps on the screen to match the columns on the file with the correct fields in QuickBooks.
6. Check the boxes on the transactions you would like to import. Then select Continue.
7. Click Yes.
8. After accepting your transactions, hit Done.

Just in case you see an error message, please refer to this article to fix it when uploading transactions: Fix bank upload errors in QuickBooks Online.

Please feel free to reach out if you have any follow-up concerns regarding bank transactions. I'm here to assist. Have a good one!

It's time to consider using MT Online or one of the converter tools (e.g csv2qbo $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

Hi from Novo! This issue has been resolved, please let us know if you experience any further issues with your transactions syncing.