I'm using Quickbooks Online Essentials. When I print out an Invoice there is a "T" next to the Amount column. how do I remove this "T" from displaying on the invoice?

Hello there, @oliver2.

Thanks for joining the Community family. I'm here to provide some insights about the letter "T" that's showing up upon printing invoice in QuickBooks Online. 

The letter "T" that's showing on your invoice upon printing indicates that the amount is taxable. If the item used for the invoice is not taxable, then the letter "T" will not show up after the amount.

For more details about sales tax and sales forms in QuickBooks Online, please check out this article: Apply sales tax rates to transactions and sales forms. 

This amount of information should get you moving today.

Please know that I'm just a reply away if there's anything else you need about this concern. Wishing you and your business continued success.

No way to remove the letter T from the estimate to make the estimate look cleaner and more professional?

No way to remove the letter "T" from the estimates to make the estimate more readable, and professional?

Hello @eai5016,

Currently, we're unable to remove the letter "T" on the invoice. I can send a product request to our engineers in your behalf. They can consider this option added in the future update.

In the meantime, you'll want to check our blog to know what's new in QuickBooks Online. Feel free to click on this link: The QuickBooks Blog

I've also added our page about income and expenses for some helpful articles for your future tasks.

Please reach out to me anytime if you need help with anything else. I'd be glad to help. Thanks for posting and have a wonderful week.

Is there any way to have the "T" show up on the desktop version of quickbooks?  I like to show which items were taxed.

Hello there, just4julia. Yes, it is possible in QuickBooks Desktop.

We only need to turn on something in the preference. Let me guide you how:

1. Let's go to Edit from the main menu.
2. Click Preferences and select Sales Tax.
3. Put a check mark inside the Identify taxable amounts as "T" for "Taxable" when printing.
4. Then, OK.

Within the invoice or when we print invoices, we'll be able to determine if the item is taxable or not.
 

Visit us again if you need anything else. I'm willing to help you more. Stay safe and healthy!

I would like this feature. The T is confusing for our uses.

Hi wilsonao!

Let me clarify the purpose of the T.

The purpose of the T is to tell your customers which items are subject to tax. Example: If you invoice them 4 items, and 4 of which are taxable, at least they will have an idea that the tax amount was calculated based on the items with a taxable (T) indicator. For this reason, we're unable to remove it from the invoices in QuickBooks Online.

To avoid confusion, you can add a note to your customer's first invoice about the T. Educating them about their invoices is also a way to build a positive relationship.

Feel free to reach out if you have other questions.

Have a good day and more power to your business!

Things that require explanations are not good design. Give us the option to remove this. It's a hindrance not a help.

HELLO! 

In instances where the customer is Tax-Exempt, do I need to remove the checkbox on "T" or do I just not add/select a "Tax Rate"? If I do not select a Tax Rate there is no tax added to the invoice, I'm just not sure which is the correct way?

Hi there, how to classify tax preparer fe.

I'm here to help decide on what to do for the customer's tax-exempt in QuickBooks Online. 

You'll need to mark the customer as tax-exempt first and uncheck the Tax to make it non-taxable in creating any transactions. This way, we can make sure that there is no tax deducted on the sales transactions. 

Here's how: 

1. Go to the Sales tab, then choose Customers. 
2. Click the customer's name and tap Edit. 
3. Select Tax info and remove the check in the This customer is taxable.
4. Click Save.  

Then every time you create a transaction, ensure that the Tax box is unchecked. For more details, check out this article: Apply sales tax rates to transactions and sales forms.

Additionally, I'd encourage you to visit this article about handling customer's transactions and personalizing sales forms. 

• Sales and customers
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Keep me posted if you have additional questions about customer tax-exempt. I'm glad to assist you further. Take care always. 

Seriously... This is stupid.  If you want to know what items are taxable add a column.  I mean, that's hows it's done in the preview when you're building an estimate. Why change it to a dumb letter that tosses the alignment of finances out the window.

AND FURTHERMORE, WHY THE CRAP ISN'T THE CUSTOMER EMAIL & PHONE # ACCESSIBLE FIELDS?  ANOTHER QBO FAILURE. 

This has become a problem as until last Tuesday we never had an issue with the T being put at the end of amount. We are getting it no matter what as I have used tax-exempt customers abut it still puts the T at the end of the amount also we have used items and said all items are non-taxable but the T still keeps on coming on all invoices since last Tuesday. I have no idea why this has just happened but I have not been able to resolve this issue... I have had to resort to using Adobe Acrobat DC to edit out the T from the invoices... this si not a fix but a work around so I can get my invoicing done in an expeditious manner.

This just started happening to all invoices today. It wasn't happening yesterday. The letter T is showing up on items that are marked non-taxable. It's showing up on line items that don't include a product or service. Why? What update did you do? Our invoices look absolutely HORRENDOUS. 

I'm having the same issue.  All the fields are correct (i.e. item not taxable, client not taxable)  Cannot get the invoice to print without the "T". Anyone had any luck getting it removed!

I'm having the same issue.  All the fields are correct (i.e. item not taxable, client not taxable)  Cannot get the invoice to print without the "T". Anyone had any luck getting it removed!

I am having the same issue with customers who have never had a T on their invoice.  Why did this start happening today?  

Hello, TamraM. 

Thank you for reaching out to the Community. Since all the fields are correct and the setup was not taxable yet, the "T" still shows up when printing the invoice. I suggest reaching out to our customer support team. One of the agents will check on your account in a secure environment, and help you further with this. 

Here's how:  

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. You can either select Get a callback or Message an agent to get a representative on the line. 

 Due to COVID-19, we have limited support and reduced our support hours too. To make sure we address your concern on time, you can check their work schedule in this article: Support hours and types. Please go to the QuickBooks Online section to view the details.  

Let me share these articles with you for additional reference: 

• Apply sales tax rates to transactions and sales forms  
• Default customer sales tax rate in QuickBooks Online 

Don't hesitate to reach out to us again of reply below if you have follow-up questions. Stay safe!

I do not want the "T" showing on the invoice. It has all of a sudden today, started showing. It has never been on the invoices before today. How do I remove it?

Thank you

QBO,

You just broke your system with regards to taxable items.  There is now a big problem that causes confusion, and we must waste extra time to work around it with Adobe editor.  This has not been an issue for decades, what happened?  This started last week per the other feedback.  Now there is no way to not have each line item list a “T” after each dollar figure.  Even though the customer is “NON-TAXABLE” and the item is “NON-TAXABLE”, they system doesn’t care and will put a “T” there no matter what.  So it really doesn’t matter what we list as taxable or not, the system is going to place a “T” after each line item.  This needs to be fixes ASAP!  How does it make sense to just automatically place a “T” on each line item?  All QBO users now have this issue, whether they have noticed it or not.  They will soon.  Will you please fix this?

Thank you.

QBO,

Your suggested fix does not work.

You just broke your system with regards to taxable items.  There is now a big problem that causes confusion, and we must waste extra time to work around it with Adobe editor.  This has not been an issue for decades, what happened?  This started last week per the other feedback.  Now there is no way to not have each line item list a “T” after each dollar figure.  Even though the customer is “NON-TAXABLE” and the item is “NON-TAXABLE”, they system doesn’t care and will put a “T” there no matter what.  So it really doesn’t matter what we list as taxable or not, the system is going to place a “T” after each line item.  This needs to be fixes ASAP!  How does it make sense to just automatically place a “T” on each line item?  All QBO users now have this issue, whether they have noticed it or not.  They will soon.  Will you please fix this?

Thank you.

Hello BillMorrison!

I understand that you want to remove the letter T from all non-taxable items. Let me help you.

Ideally, the letter T should not appear if the items are non-taxable. You'll want to update, repair, or re-install your Adobe Reader/Acrobat. Any issue with this software can affect the performance of QuickBooks Online.

Also, let's check if this is due to a browser issue. You'll want to use an incognito window and check the invoice from there. Incognito won't save your browsing history which can result in unusual behavior. These are some of the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P  

Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related error.

If the same thing happens, please reach out to our Support Team so they can conduct a further investigation:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Non-Taxable Items".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Here are some links you can check. This will show you how to properly record customer payments and customize the sales forms:

• Record invoice payments in QuickBooks Online

• Customize invoices, estimates, and sales receipts in QuickBooks Online

Keep on posting here if you need more help. Take care!

Happens in all browsers, including Incognito mode. Every line, even blank ones, or lines used for words with no item display a "T at the end. HUGE problem! PLEASE FIX THIS ASAP!

I can see how important it is to run your business seamlessly, @rachs26.

I admire you for sharing the details you've done to fix this. Let me direct you to the best support available so this gets sorted out. 

I recommend contacting our support team. This way, one of our agents can look into your account and investigate why there's a letter T when viewing and printing your invoice. To reach to them, you can refer to the steps shared by my colleague AlexV above.

In the meantime, you can download our QuickBooks Online (QBO) Mobile App and view your invoices from there. Feel free to check out these articles for guidance in downloading the app and learning your ways around it:

• How to download the QuickBooks Online mobile app
• QuickBooks Mobile app

In case you need to print your invoice from your QBO app, you can print them using a Bluetooth printer. If you don't have one, you can send the invoice to your email address and print it from there.

Moreover, I've added this link that you can utilize in personalizing your invoice base on your preference: Customize invoices, estimates, and sales receipts in QuickBooks Online.

You always have my attention whenever you need further assistance printing and managing your invoices. It's always my pleasure to help you. Take care, and always stay safe!