I need a phone number to talk to a live person

Hey there, @tdhomesinc.

To ensure you get the support you need, I’ll be glad to answer any questions that you may have.

I can also guide you on how to contact our QuickBooks Online Support Team:

1. Click the Help icon.
2. Choose Contact Us.
3. On the Ways we can Connect menu, Pick Get a callback button.
4. Enter your contact information and go to the Call me button.

Thanks for being a part of the QuickBooks family. If you have other questions, drop a comment.

I can't sign in because you say there is no account for me and yet I keep getting notices about my account!!

Let me help you contact our phone support agents, csu.

We can try can try accessing QuickBooks Onlien (QBO) using a private or incognito window. It's possible the browser's cache data becomes full or damaged preventing the Help icon not reflecting in your account.

Just press CTRL + Shift + N for Google Chrome, or click the Settings and More icon in the upper-right hand corner, and then select New In Private window for Microsoft Edge.

If it works, go back to your original browser and clear the browser's cache to delete the temporary Internet files. This will refresh the browser back to its original state. You can also use other supported, up-to-date browser.

You can check out this article for the steps and details: Clear cache and cookies to fix issues when using QuickBooks Online.

If the same thing happens, please follow the steps below to reach out to our Customer Support Team outside QBO. They'll also investigate what's causing the Help icon not showing on your account.

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en/contact.
2. Tick Search for something else.
3. Enter your concern in the Tell us more about your question: field.
4. Tap Search.
5. Press the Send Email button.

I have a link here where you can find articles about managing your business in your account: https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Self-Employed.

Feel free to touch base with me if you need anything else in QBO. I'm always here to help.

It is time for renewal for our company.  I want to talk to someone about our current QB version and what is available for 2020 before we renew.  Jim

Hello there, @James777.

I'm here to guide you contact our Customer Care representative.

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your concern, then select Continue.
4. Select either Message an agent or Get a callback.

You may want to consider checking out our support hours so you'll be assisted on time.

Also, here's the comparison of QuickBooks products, so you'll have an overview of the available features: https://quickbooks.intuit.com/desktop/.

If you have additional QuickBooks questions, don't hesitate to drop a comment below.

There is no help icon to get a live person to talk to . please advise

I love to help you with your issue about QuickBooks, 238576.

May I know what specific assistance you need? I can answer some general questions or concerns you may have about QuickBooks. You can click the Reply button below, and I’ll do everything in my power to assist.

However, if you want to speak with our Customer Care Team and using QuickBooks Online (QBO), let's try opening your account in a private (incognito) window to isolate why the Help icon is missing. Using a safe browser and accessing the program from there can usually fix the issue.

Check out these keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

Once done, try to reach our Customer Care Team by clicking the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

But if you are using QuickBooks Desktop (QBDT), let's ensure that your QBDT is updated to the latest release. Once verified, try to check if you're now able to see the Help icon. For more details on how to connect with our QuickBooks Desktop Customer Care Team, check out this article: Contact QuickBooks Desktop support.

Please let me know how it goes. I'll be looking forward to hearing back from you. Have a great day!