I received a call from Intuit saying there's an issue with a payment. They gave me a number to call. I called it and it said to use the website. It's broken.

I'll point you in the right direction so you can get support on your query about your customer's payment, kevinf-the7and8-.

Since we’ve improved the process of reaching out to our QuickBooks Support Team, you can reach one of our agents by going to the Help menu.

Here are the complete steps:

For the old Help menu interface:

1. Click the Help (?) icon at the top.
2. Choose the Contact Us button.
3. Type your issue or question on the What can we help you with box.
4. Proceed with the Let's talk button.
5. Select the Start messaging option.

For the new Help menu:

1. Click the Help (?) icon at the top.
2. Type Talk to a human.
3. Enter your issue or question on the What can we help you with box.
4. Choose I still need a human.
5. Select the Start messaging option.

To ensure that you'll be assisted on time, please see our support hours.

You can also contact us outside QuickBooks via this link: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-Payments-Desktop/23041/view.

Additionally, I've included these articles that'll help you learn more about why your funds are on hold: 

• Review the Payment
• How Long it takes to get Customer Payments into your Bank Account

In case you'll need assistance in dealing with your other tasks, don't hesitate to get back to this thread. We're always here to help you.

Are you a robot as well? Like I said, the chat functionality is not working for me (during business hours).

Look, If I receive a voice message saying, "please call us back we have an issue with a payment you've received" and then I call the number given to me - during business hours - and the robot literally tells me "you will not be able to talk to a person, go use the website", and the website doesn't work, how is that improving the process of reaching out to the QuickBooks support team? Stop using corporate speak.

To re-iterate, the support team CALLED ME and asked me to CALL THEM BACK and then told me directly I CANNOT SPEAK TO ANYONE. 

Your support is backwards.

As of now, I have no idea if QuickBooks has decided to hold my customer's payment. The platform gives me almost no information about its status and it's definitely not in my bank account. So I guess QB decides whether or not my business is allowed to receive its payments. 

Like I said, chat does not work for me (during business hours).  More to the point, QB support CALLED ME asking me to CALL THEM BACK only for a robot to literally tell me "YOU WILL NOT BE ABLE TO SPEAK TO A HUMAN IF YOU REMAIN ON THIS CALL, PLEASE USE THE WEBSITE".  

Please tell me without "corporate speak" how this is improving the process of reaching out to the Support Team?

At this point, I have no idea if my customer's payment is being held, I cannot speak to anyone, and the website provides almost no information about the payment's status.  It's definitely not in my bank account.  The support team's call has given me the impression my payment is being held.  I guess QB decides whether a company is allowed to receive its revenue.

I can see the urgency of getting this resolved, @kevinf-the7and8-. And I appreciate you voicing your concern and reaching out to our support.

We've rolled out our way of contacting support via QB Assistant. This is a digital Help assistant that address customer questions as a more interactive way to help customers quickly find the answers to their questions to complete in-product tasks. It means you can contact our QuickBooks Online Customer Care Team via chat.

As for your payment concern, the speed on when the money will be deposited depends on the product you're using and the type of payment. I recommend checking this article for the details: Find out when QuickBooks Payments deposits customer payments.

In order also to verify the status of the payment, I suggest reaching out to our Merchant Support team. They have direct access to your account and can securely provide details about the payment.

Here's a link for guidance on how to connect with them: Contact Payments or Point of Sale Support.

Please know that you're always welcome to comment below if you have other concerns about managing payments in QuickBooks. I'm just around to help. Have a great day!

This is absurd. Your team is not listening to what I am saying and it has been days.  I received this voicemail:

"This is Payment Solutions. We are the payment processor for your business . We just had a few questions for you regarding your latest transaction. If you can please give me a call back at your earliest convenience. Our number here is...."

I called this number and was told via an automated message that I cannot speak to a human and I need to use the help feature of the site.  When I attempt to do this, I choose "chat" and am taken through infinite loops after typing "talk to a human". Eventually, I'm given a popup saying:

"Hmmm, that didn't work"

I am attempting to find out what those questions are that your team wants to ask me.  In the meantime, I have no idea what the status of my payment is. The voicemail your team left me has given me the impression that my payment is being held for some reason.

The point of sale support link leads me to a page of not phone numbers, but chat links.  Each link leads to a completely white and blank page.

Your automated support is not meant to help us, it's meant to lower your costs. Do you know what would actually be an "interactive" way of helping me?  Putting me on the phone with a person. 

Give. me. a. phone. number. with. a. human. being. please.

What on earth do I need to say or do for actual help?

Thanks for sharing your sentiments, @kevinf-the7and8-. I can understand what you're going through. 

I want to make sure that this time you're able to get the right support to attend to your needs. Please know that we have updated our phone support to make sure you get helped. 

At this point, I'd recommend you contact our Payments team directly through chat. Here's the link: ttps://help.quickbooks.intuit.com/prechats/offerings/Messaging-Payments-Online/23042/view. 

For future reference, you can also upgrade to next-day deposits to get the next-day deposit speeds as soon as you upgrade.

Feel free to message again. I'm always here to listen and help. 

Like I said multiple times, the chat links do not work. They lead to blank white pages with no functionality. Luckily your automated support system seems to pick up on yelling and cursing and prioritized me to a nice lady who was willing to help. 1 hr, 45 min, and 4 support people later, my payment was released. 

Frankly I'm extremely disappointed by the amount of barriers you put between your customers and real support. None of you team in this thread actually listened to me. Nobody offered me a phone number. You all repeatedly offered the same broken solutions after I repeatedly informed you they weren't working, while thanking me and offering to allow me to message you again.  I feel so lucky.

You even tried to up-sell me during the process.