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usermaakmal
Level 1

I've spent approximately 6 hours attempting to install Quickbooks Desktop Pro 2020. The progress bar never moves showing that the installation is occurring.

Nothing I try works including disabling my AV software although that did get it going a bit more. Now it's stuck trying to install the REGASM_40_EXE portion. This is a brand new computer running Windows 10 Pro with 16 GB of memory and a TB of disk space.
5 Comments 5
Adrian_A
Moderator

I've spent approximately 6 hours attempting to install Quickbooks Desktop Pro 2020. The progress bar never moves showing that the installation is occurring.

Let's run some troubleshooting steps to determine what's causing the issue, usermaakmal.

 

First, let's try removing the QuickBooks Desktop file from the list of installed files. Here's how you can do that:

 

  1. Click the Windows Start menu.
  2. Enter Control Panel and then select Control Panel.
  3. From the list of installed programs, select the QuickBooks Desktop 2020.
  4. Select Uninstall/Change and then Remove.  
  5. Hit Next.

 

Second, we'll have to reinstall the program.

 

Then, if the same thing happens, let's uninstall the file and rename its folder.

 

I've also added a reference for more information about the system requirements: QuickBooks Desktop 2020 system requirements.

 

Let me know how these troubleshooting steps work on your end. Stay safe!

usermaakmal
Level 1

I've spent approximately 6 hours attempting to install Quickbooks Desktop Pro 2020. The progress bar never moves showing that the installation is occurring.

The application has never installed and is not listed in Installed Programs in the Control Panel.  I've attempted to install it on another Windows 10 computer and it progressed further than the installation on my new machine but neither of them completed so there is nothing for me to uninstall.

 

I've removed the entire\Temp directory in order to force the installation to begin fresh however I have no idea if the installer has downloaded or copied any files anywhere other than the \Temp directory.  I'm attaching a copy of the Channel text file which appears to have logged part of the software's attempt to install.  I'm also attaching a MS Word document which contains screen shots of the contents of the \Temp directory where you can see that the installer appeared to have been stuck in a loop before I cancelled it after 5 hours.  It kept creating a series of empty temp and diagnostic folders and files (see attached).t

 

 

usermaakmal
Level 1

I've spent approximately 6 hours attempting to install Quickbooks Desktop Pro 2020. The progress bar never moves showing that the installation is occurring.

This is my second attempt to respond to your reply (thank you)

 

The application has never installed and is not listed in Installed Programs in the Control Panel.  I've attempted to install it on another Windows 10 computer and it progressed further than the installation on my new machine but neither of them completed so there is nothing for me to uninstall.

 

I've removed the entire\Temp directory in order to force the installation to begin fresh however I have no idea if the installer has downloaded or copied any files anywhere other than the \Temp directory.  I attempted to attach a copy of the Channel text file which appears to have logged part of the software's attempt to install as well as a MS Word document which contains screen shots of the contents of the \Temp directory where you can see that the installer appeared to have been stuck in a loop before I cancelled it after 5 hours.  It kept creating a series of empty temp and diagnostic folders and files (see attached) however I've been informed that I can only attach image files and not text file so I'll send snippets of the text doc content.

 

 

usermaakmal
Level 1

I've spent approximately 6 hours attempting to install Quickbooks Desktop Pro 2020. The progress bar never moves showing that the installation is occurring.

Another file attachment

Charies_M
Moderator

I've spent approximately 6 hours attempting to install Quickbooks Desktop Pro 2020. The progress bar never moves showing that the installation is occurring.

Hello there, usermaakmal.

 

Thanks for sharing the some screenshots and the steps you've taken so far to install QuickBooks Desktop Pro 2020.

 

Every version of QuickBooks has its corresponding system requirements. Before you start the installation, make sure your computer meets all these requirements.

 

Here's an article where you find out more about QuickBooks Desktop 2020 system requirements which includes the supported Operating System, Database Servers, Browser Requirements and more: System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0.

 

If you have received an installation error, you can check out this article for the troubleshooting steps to fix the specific error: Fix QuickBooks Desktop install errors.

 

If you've tried the solutions above to no avail, it would be best to reach out to our QuickBooks Care Support. They have the tools to conduct a thorough investigation for a complete resolution.

 

Here are the steps to contact support:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
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Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

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