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greglittle82
Level 1

I've tried multiple times to get chat help. Every time I get assigned a case and it says I'll get help in 5 min., then it sits there. Is there an email or phone number?

 
4 Comments 4
LieraMarie_A
QuickBooks Team

I've tried multiple times to get chat help. Every time I get assigned a case and it says I'll get help in 5 min., then it sits there. Is there an email or phone number?

I can feel the urgency to get a quick response from our support team, @greglittle82.

 

I want to make sure you're getting the best assistance you need. It would be great if you can provide additional details about your issue. I'd be glad to help.

 

However, if you prefer to go through this over the phone, you may contact our support and speak at a later time.

 

Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

To ensure we address your concern on time, check out our support hours.

 

Feel free to visit our help article, in case you need tips and related articles in the future.

 

I'm always around if you need further assistance. Have a good one.

sgobeauty
Level 1

I've tried multiple times to get chat help. Every time I get assigned a case and it says I'll get help in 5 min., then it sits there. Is there an email or phone number?

I've never had anyone from QBO contact

after I get a case number and it says we

will contact you in 5 minutes.  Never.

sgobeauty
Level 1

I've tried multiple times to get chat help. Every time I get assigned a case and it says I'll get help in 5 min., then it sits there. Is there an email or phone number?

I've never gotten a call back.  Never.

Nick_M
QuickBooks Team

I've tried multiple times to get chat help. Every time I get assigned a case and it says I'll get help in 5 min., then it sits there. Is there an email or phone number?

Hey there, sgobeauty.

 

It's important to make sure that when contacting support you do so during hours of operation so you receive a call back in a timely manner, you can check the support hours here. If, however, you don't want to wait for a callback, you can post whatever issue you're experiencing here. That way the Community can help solve your problem. What seems to be your problem?

 

Thanks for your time and have a lovely evening. 

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