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Invoice Numbers Not Saving

 I just started using the 2019 Desktop version.  I wanted to start with a higher invoice number, (1901 vs 1).  I've had to manually change each invoice number.  QuickBooks is not keeping the invoices in sequential order.  For example, after doing Invoice No. 1903, the next invoice comes up as 4, not 1904.  How do I correct this?

 

Thank you in Advance!

Solved
Best answer 01-03-2019

Accepted Solutions
QuickBooks Team

Re: Invoice Numbers Not Saving

Thanks for dropping by the QuickBooks Community, jccelec.

 

I want to ensure you're able to use the correct number when creating an invoice.

 

When creating a transaction, QuickBooks takes the last number recorded and automatically increments this number by one for each new invoice.

 

Since you’ll be using a different number sequence, you’ll have to first manually update the invoice counter. Let me provide you the step by step process.

 

  1. Go to Customers at the top menu bar, then choose Create Invoices.
  2. Create a dummy invoice.
  3. In the Invoice # field, enter a number less than the correct one. For example, if the correct invoice number is 90, enter 89 in the field box.
  4. Click Save.

The next time you create an invoice, QuickBooks will assign the correct number. Before creating a new one, make sure to first delete the dummy invoice to keep your records in order.

 

Here’s how:

 

  1. Click Previous at the top of the window to find the invoice.
  2. From the Edit menu, choose Delete Invoice.

Feel free to check out this link, to learn more on what’s new in QuickBooks Desktop for Mac 2019.

 

Should you have any questions working in QuickBooks, leave me a comment. I’ll be happy to lend a helping hand

6 Comments
QuickBooks Team

Re: Invoice Numbers Not Saving

Thanks for dropping by the QuickBooks Community, jccelec.

 

I want to ensure you're able to use the correct number when creating an invoice.

 

When creating a transaction, QuickBooks takes the last number recorded and automatically increments this number by one for each new invoice.

 

Since you’ll be using a different number sequence, you’ll have to first manually update the invoice counter. Let me provide you the step by step process.

 

  1. Go to Customers at the top menu bar, then choose Create Invoices.
  2. Create a dummy invoice.
  3. In the Invoice # field, enter a number less than the correct one. For example, if the correct invoice number is 90, enter 89 in the field box.
  4. Click Save.

The next time you create an invoice, QuickBooks will assign the correct number. Before creating a new one, make sure to first delete the dummy invoice to keep your records in order.

 

Here’s how:

 

  1. Click Previous at the top of the window to find the invoice.
  2. From the Edit menu, choose Delete Invoice.

Feel free to check out this link, to learn more on what’s new in QuickBooks Desktop for Mac 2019.

 

Should you have any questions working in QuickBooks, leave me a comment. I’ll be happy to lend a helping hand

Not applicable

Re: Invoice Numbers Not Saving

Simple fix!  Thank you.

Moderator

Re: Invoice Numbers Not Saving

Hello jccelec,

 

We're glad to hear that everything got fixed. If you have any questions, please let us know. Thanks! 

Not applicable

Re: Invoice Numbers Not Saving

Thank you so much -- It worked!!!!

Not applicable

Re: Invoice Numbers Not Saving

We are having the exact same problem, but the suggested fix did not work. Any other remedies? Thank you

QuickBooks Team

Re: Invoice Numbers Not Saving

Hi @Mwheatley,

 

Welcome to this thread. I appreciate you following the suggested workaround provided by my colleague. 

Since the suggested fix did not resolve for you, try to check if you have recurring invoices pending in your account. 

 

Once confirmed, I'd suggest you create and set an alpha-numeric invoice number as your starting point instead. QuickBooks will then make the next invoice number in sequential order. Here's how: 

 

  1. Go to the Customers menu.
  2. Choose Create Invoices.
  3. Create a dummy invoice.
  4. In the Invoice # field, enter an alpha-numeric figure in the field box such as A1000.
  5. Click Save.

 

When you create an invoice the next time, QuickBooks will assign the correct number in an alpha-numeric sequence. Before creating a new one, make sure to first delete the dummy invoice to keep your records in order. Here’s how:

 

  1. Click Previous at the top to find the invoice.
  2. Choose Delete Invoice from the Edit menu.

 

Please let me know how it goes, @Mwheatley. We're always here to help. 
 


 

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