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S
sdavis82
January 3, 2019
Solved

Invoice Numbers Not Saving

  • January 3, 2019
  • 3 replies
  • 11 views

 I just started using the 2019 Desktop version.  I wanted to start with a higher invoice number, (1901 vs 1).  I've had to manually change each invoice number.  QuickBooks is not keeping the invoices in sequential order.  For example, after doing Invoice No. 1903, the next invoice comes up as 4, not 1904.  How do I correct this?

 

Thank you in Advance!

Best answer by Rasa-LilaM

Thanks for dropping by the QuickBooks Community, jccelec.

 

I want to ensure you're able to use the correct number when creating an invoice.

 

When creating a transaction, QuickBooks takes the last number recorded and automatically increments this number by one for each new invoice.

 

Since you’ll be using a different number sequence, you’ll have to first manually update the invoice counter. Let me provide you the step by step process.

 

  1. Go to Customers at the top menu bar, then choose Create Invoices.
  2. Create a dummy invoice.
  3. In the Invoice # field, enter a number less than the correct one. For example, if the correct invoice number is 90, enter 89 in the field box.
  4. Click Save.

The next time you create an invoice, QuickBooks will assign the correct number. Before creating a new one, make sure to first delete the dummy invoice to keep your records in order.

 

Here’s how:

 

  1. Click Previous at the top of the window to find the invoice.
  2. From the Edit menu, choose Delete Invoice.

Feel free to check out this link, to learn more on what’s new in QuickBooks Desktop for Mac 2019.

 

Should you have any questions working in QuickBooks, leave me a comment. I’ll be happy to lend a helping hand

3 replies

R
Rasa-LilaMQuickBooks TeamAnswer
QuickBooks Team
January 4, 2019

Thanks for dropping by the QuickBooks Community, jccelec.

 

I want to ensure you're able to use the correct number when creating an invoice.

 

When creating a transaction, QuickBooks takes the last number recorded and automatically increments this number by one for each new invoice.

 

Since you’ll be using a different number sequence, you’ll have to first manually update the invoice counter. Let me provide you the step by step process.

 

  1. Go to Customers at the top menu bar, then choose Create Invoices.
  2. Create a dummy invoice.
  3. In the Invoice # field, enter a number less than the correct one. For example, if the correct invoice number is 90, enter 89 in the field box.
  4. Click Save.

The next time you create an invoice, QuickBooks will assign the correct number. Before creating a new one, make sure to first delete the dummy invoice to keep your records in order.

 

Here’s how:

 

  1. Click Previous at the top of the window to find the invoice.
  2. From the Edit menu, choose Delete Invoice.

Feel free to check out this link, to learn more on what’s new in QuickBooks Desktop for Mac 2019.

 

Should you have any questions working in QuickBooks, leave me a comment. I’ll be happy to lend a helping hand

    S
    sdavis82Author
    January 4, 2019

    Simple fix!  Thank you.

    A
    Anonymous
    January 4, 2019

    Hello jccelec,

     

    We're glad to hear that everything got fixed. If you have any questions, please let us know. Thanks! 

    L
    leawheeler
    January 31, 2022

    None of these worked. There was one other step and I can't tell you what it was because I was fussing around with this nonsense for so long and finally something worked. 

    It would be so nice if you could make functions like this much simpler.

    MJoy_D
    MJoy_DQuickBooks Team
    QuickBooks Team
    February 27, 2023

    Thank you for trying the steps provided on this thread in getting rid of the error, @brian218.

     

    Since you're still unable to resolve the error you're having, I suggest reaching out to our Customer Support team. They can get into the account in a secure environment and resolve it. 

     

    Follow the steps below on how to reach them:

     

    1. From your QuickBooks Desktop account, click the Help menu at the top.
    2. Select QuickBooks Desktop Help.
    3. Provide some information about this concern in the search box.
    4. Click the Contact Us link at the bottom of the window.
    5. You'll now be provided with a few support options.
    6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.

     

    You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

     

    Check out this article on how to record an invoice payment. 

     

    Let me know if you need further help with your invoices. I'm always here to help. Have a great rest of the day!

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