Invoice Numbers Not Saving

Simple fix!  Thank you.

Thank you so much -- It worked!!!!

We are having the exact same problem, but the suggested fix did not work. Any other remedies? Thank you

Hi @Mwheatley,

Welcome to this thread. I appreciate you following the suggested workaround provided by my colleague. 

Since the suggested fix did not resolve for you, try to check if you have recurring invoices pending in your account. 

Once confirmed, I'd suggest you create and set an alpha-numeric invoice number as your starting point instead. QuickBooks will then make the next invoice number in sequential order. Here's how: 

1. Go to the Customers menu.
2. Choose Create Invoices.
3. Create a dummy invoice.
4. In the Invoice # field, enter an alpha-numeric figure in the field box such as A1000.
5. Click Save.

When you create an invoice the next time, QuickBooks will assign the correct number in an alpha-numeric sequence. Before creating a new one, make sure to first delete the dummy invoice to keep your records in order. Here’s how:

1. Click Previous at the top to find the invoice.
2. Choose Delete Invoice from the Edit menu.

Please let me know how it goes, @Mwheatley. We're always here to help. 
 

Quickbooks is not saving last used invoice number and increasing by one increment.   I use the first two digits as the year, then sequenced there after, for example 19-0001 was the first invoice in 2019.  For 2020, I manually edited the first invoice to 20-0001, but QB keeps defaulting the sequential numbering to the last 2019 invoice.  Please help!!

TIA!

This is the first year that QB's will not update my invoice numbering sequence.  I use the year as the first two digits, then sequential; for example 19-0001 was the first invoice in 2019.  For 2020 I updated the first invoice of the year to 20-0001, but QB's keeps defaulting the sequential numbering from the last 2019 invoice number.  I have been doing this since 2015 and never had this problem before.  Any ideas???

Hi there, @LibertyMachine. 

Thank you for posting to the Community. 

Let me guide you on how to sort your invoice numbering in QuickBooks. We can verify rebuild your data to check if this cause the problem. The damage can often be repaired by rebuilding/verifying which puts a list back to its default order.   

To run Verify Data utility:  

1. Select File at the top and choose Utilities. 
2. Click Verify Data. 
3. If there are issues found, you’ll be prompted to Rebuild Now.   

Here’s how to run the Rebuild utility:  

1. Click the File tab at the top. 
2. Select Utilities from the drop down option. 
3. Choose Rebuild Data. 
4. Click Ok on Rebuild has completed. 

For additional troubleshooting steps, please refer to this article: Resolve data damage with your QuickBooks Desktop company file 

After verifying and rebuilding data, we can close and reopen your file after revamp it. 

Please keep me posted how it goes. I'm here to lend a hand. Have a wonderful day ahead of you!

There were no problems found, but it fixed it!  Thank you!

None of these worked. There was one other step and I can't tell you what it was because I was fussing around with this nonsense for so long and finally something worked. 

It would be so nice if you could make functions like this much simpler.

None of these are working. I verified and rebuilt data, closed and opened the file, and created a "dummy" invoice. But if I tab or enter key out of the invoice number field, or click the "Save and New" button, the number in the invoice number field goes back to the duplicate number that's causing the problems.

Thank you for trying the steps provided on this thread in getting rid of the error, @brian218.

Since you're still unable to resolve the error you're having, I suggest reaching out to our Customer Support team. They can get into the account in a secure environment and resolve it. 

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now be provided with a few support options.
6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Check out this article on how to record an invoice payment. 

Let me know if you need further help with your invoices. I'm always here to help. Have a great rest of the day!